We use different methods to drive customer license renewal efficiency for Reseller Partners in our Enterprise customer segment.
Partners with renewal opportunities that qualify for the quarter are notified by phone of upcoming renewal opportunities and your customers are sent email notifications prior to license or support expiration on the following schedule:
We help you drive your revenue stream in the Enterprise segment by prompting your customers to renew, and include information on their original partner.
If you have any questions, please call (866) 675-6552.
Effective 9th May 2016, Symantec is discontinuing its 30 day grace policy (Japan, 3rd October 2016). Symantec is taking this step to align its renewal policy with its security strategy, and to improve on-time renewals and renewal cycle predictability. From this date, customers must renew prior to expiration to remain protected and avoid higher renewal costs. Refer to the documents below for more information.
Current Maintenance entitles your customers to access Symantec’s Maintenance benefits during their Maintenance term.
Subsequent to their initial purchase, customers must renew their Maintenance in order to continue accessing Maintenance benefits and to remain compliant.
Help your customers maximize their Symantec software investment with current Maintenance: