Customer Success Services

Equip your enterprise with single point of accountability and security expertise when and where you need it.

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Securing your enterprise in today's environment requires:

  • Partnership with a services expert focused on your business goals
  • Access to specialized technical expertise when you need it
  • Solutions customized to your business requirements
  • Risk management services to improve security proficiency

Customer Success Premium

Customer Success Premium includes:

Partnership

A Customer Success Manager familiar with your environment helps you achieve your business goals:

  • A single point of contact at Symantec—all products, all locations
  • A trusted advisor who tailors Symantec solutions to grow your organization’s security proficiency

Expertise

  • Priority access to more experienced security support engineers and designated product experts, around the clock
  • Onsite emergency response when necessary
  • Unlimited access to instructor-led training

Customization

Ongoing account review the drive progress against key performance indicators selected for your business.

Risk Management

Services that help prevent issues and deliver more from your investment, including:

  • Configuration reviews
  • Product optimization
  • Upgrade planning
Customer Success Premium

Customer Success Select

Customer Success Select includes:

Partnership

  • A single point of contact familiar with your environment acting as your liaison to Symantec.

Expertise

  • Access to a designated engineer with technical expertise in a specific product family who directly manages all your cases for products within that family.
  • Priority access to more experienced support engineers, around the clock.
Customer Success Select

Customer Success Core

Customer Success Core includes:

Partnership

  • A single point of contact familiar with your environment acting as your liaison to Symantec.

Expertise

  • Priority access to more experienced support engineers, around the clock.
Customer Success Select

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