Essential Support

Symantec's standard entry level Maintenance offering for on-premise software products

Get Support

Stay Protected with Essential Support

Critical security content updates, product updates, software version upgrades, and 24x7 access to Symantec's technical support team are included with Essential Support. Find out more about your Maintenance benefits. Symantec has simplified the way it sells Maintenance for its perpetually licensed enterprise Software Products. Learn more.

Cyber criminals do not keep business hours so every second counts if a security problem arises. 24x7 access to Symantec’s global technical support experts, online and by phone, ensures that help is to hand when you need it most and that your protection is never compromised.

This highly skilled team has deep knowledge and experience across the breadth of Symantec’s security products. Whether you need help resolving technical issues or advice on installing, configuring or upgrading, our experts are available around the clock, every day of the year to avoid diminished security, minimize downtime and ensure your systems stay up and running. For Technical Support policies and documentation please consult our Support Quick Reference Guide.

Having the right technical support plan is vital to any IT and security risk management program. Some organizations therefore may require a more advanced level of technical support than that provided by Essential Support. For more information on advanced support offerings, consulting and education services, visit Symantec Technical Services.

Find out about .cloud support here.

Useful Resources

Symantec has an extensive range of resources to assist you including:

  • Product Help – Knowledge Base articles, guides, downloads and support resources
  • Maintenance  – Learn about how your Maintenance benefits maximize the value of your investment
  • Getting Started – Practical information on downloading, activating and managing your product
  • Training – Maximize your product competency with a range of training options
  • Symantec Connect – Meet and collaborate with other users to learn and share best practices
  • Policies – Guidelines for using Symantec products including Maintenance, Renewals, Support and End of Life
  • Support Reference Guide – Learn about obtaining technical support and read Symantec’s Support terms 

Having the right technical support plan is vital to any IT and security risk management program. Some organizations may require a more advanced level of support. For more information on premium support offerings, consulting and education services, visit Symantec Technical Services.