Everything you need to hit the ground running
Customers who purchase or renew a Symantec product will receive an order fulfillment email (Customers purchasing via the Express Buying Program will also receive a License Certificate).
Software Product Customers with current Maintenance will also receive Version Upgrade Notification emails when new versions of their software products become available. Visit Software Upgrades to learn more.
It’s important that you have the relevant documentation to hand when downloading your product.
Didn’t receive an order fulfilment email? Let us know.
Symantec products may require activation. Activation codes (sometimes referred to as “license keys”) vary by product and may be a:
You will find the activation code for your product as follows:
If your order fulfillment email does not include your License Key, you can retrieve it via Symantec’s Licensing Portal on MySymantec (Symantec’s online self-service portal). Note: First time customers will need to create an account.
Need help or didn’t receive an order fulfillment email? Let us know.
Note: In order to proceed with installation you may need to log in to the web management console for the product you have just registered.
Now that you have successfully installed your product, we’d like to introduce you to some key resources to help you manage and get the most from your Symantec investment.
Explore your technical and non-technical Customer Support resources from Symantec.
Your designated technical contact(s) will have received a Welcome email that contains information about how to get started and gain access to Maintenance benefits, including technical support resources. Your designated contact(s) will act as a liaison with Symantec technical support staff. The number of designated contacts you are entitled to appoint is based on the Maintenance offering you purchased for your product.
Visit our Support Quick Reference Guide to find out more about obtaining technical support.
The Symantec Customer Care team responds to non-technical licensing and serialization questions related to Symantec's enterprise products. These may include license activation, software version upgrades, product access and renewals.
SymDiag is Symantec’s multi-product, multi-language diagnostic and security analysis utility designed to provide customers with self-help support for technical issues, zero day threat analysis, best practice recommendations and proactive services, as well as automated data gathering and support case submission. It also provides licensing and Maintenance status for some Symantec products.
Browse through hundreds of free, on-demand web-based training modules at your own pace in Symantec’s subscription-based eLibrary. For more advanced learning options, learn about Symantec’s Education Services.
Use your Symantec account to join Symantec Connect and engage with peers and experts.
Visit the Symantec Security Center to stay informed and security aware.