Maintenance

Sustaining Symantec’s products and solutions

Our business is cutting edge cyber security. Your business is to run your business.

Maintenance allows you to do just that by working hard to maximize the value of your investment, stay ahead of threats and minimize security risks so your organization is continuously protected.

Understand what you get with Maintenance

Maintenance continuously upholds and maximizes the value of your Symantec software investment:

  • Security Content Updates. Continuous protection. Automatic security intelligence from the world’s leading Global Intelligence Network ensuring critical first line defense against the latest threats.
  • Product Updates. Constant reliability. Optimal product performance, adaptability, and compatibility with unlimited Product Updates that are available to you immediately on their release.
  • Version Upgrades. Cutting edge innovation at no extra cost. Smarter features and advanced technology delivering unrivalled and revolutionary product functionality in every new release.
  • Support and Learning. Rapid response and resolution. 24/7/365 Technical Support as standard*, with numerous self-help and learning resources (Knowledge Base; Symantec Connect; Symantec eLibrary).
    Blue Coat support offerings please visit Support & Services.

*Essential Support or .Cloud Support. For a greater level of support, check out our advanced support options.

Stay protected, stay current.

You must have current** Maintenance with correct quantity coverage in order to maintain your security, and to access your Maintenance benefits. If you are unsure about your coverage, you should speak to your Reseller, Account Representative, or contact Symantec Customer Care.

Symantec has a range of additional consulting, and educational services to help you maximize the value of your software investment. Learn more.

**You must be properly licensed with current Maintenance in order to access Maintenance benefits. Learn more.

Our business is cutting edge cyber security. Your business is to run your business.

Maintenance allows you to do just that by working hard to maximize the value of your investment, stay ahead of threats and minimize security risks so your organization is continuously protected.

With Maintenance, you have complete peace of mind

  • Continuous security: Your security, safeguarded with Symantec intelligence to stay ahead of cyber threats and security vulnerabilities
  • Increased productivity: Constant updates ensuring optimized software capabilities, performance and reliability
  • Cost savings: Guaranteed, free access to the latest version of your software
  • Help when you need it: Problem solving when you need it most, 24X7, every day of the year, globally
  • Reassurance: Priority access to Symantec's security expertise
  • Regulatory compliance: Helps you adhere to your security compliance protocols
  • Risk mitigation: Against damage to reputation; unplanned downtime and financial loss
  • Learning and security awareness: Access to self-paced training, security insights and shared best practices to keep skills sharp

Your security depends on it

Cyber criminals don’t stand still in their bid to access and steal your most valuable asset – your data. Today’s digital threats are ever-evolving, more complex and difficult to uncover than ever before. Staying ahead of tomorrow’s threats isn’t optional. It’s a necessity.

From the time you first install your Symantec security software, Maintenance* ensures it is constantly updated with the very latest security intelligence and technical innovation to keep your organization continuously protected from cyber-attacks.

Renew on time, always. Speak to your reseller or find out how to renew.

*You must be properly licensed with current Maintenance in order to access Maintenance benefits. Learn more.

Our business is cutting edge cyber security. Your business is to run your business.

Maintenance allows you to do just that by working hard to maximize the value of your investment, stay ahead of threats and minimize security risks so your organization is continuously protected.

Understand your entitlements

Regardless of how you purchase your Symantec security product (perpetual license with Maintenance or subscription), and regardless of where you choose to deploy (on-premise or in the cloud), your Maintenance must be current* with correct coverage in order to access your Maintenance benefits, including continued access to critical security content updates.

Prior to expiration, you must renew your Maintenance according to how your product is licensed:

  • Perpetual: You have purchased a perpetual software license with corresponding Maintenance for your Symantec software product. While this means that you have indefinite access to your software product for a specified quantity, access to the corresponding Maintenance benefits is only for the term and quantity defined by your Maintenance entitlement (usually one year). Prior to the expiration date, you must renew for continued access to your Maintenance benefits.
  • Subscription: You have purchased your Symantec software and corresponding Maintenance together on a subscription basis. This means that you have access to the software and the corresponding Maintenance benefits for the term and quantity of the subscription only. Prior to subscription expiration date, you must renew your subscription for continued access to both your software and your Maintenance benefits.

Read the Symantec Enterprise Renewal Policy for more information on your entitlement and compliance obligations. Find your product’s License Agreement here.

*You must be properly licensed with current Maintenance in order to access Maintenance benefits. Learn more.

Our business is cutting edge cyber security. Your business is to run your business.

Maintenance allows you to do just that by working hard to maximize the value of your investment, stay ahead of threats and minimize security risks so your organization is continuously protected.

Maintenance is for a finite term

So that your organization can enjoy continued protection, optimized software and uninterrupted access to Maintenance benefits, not to mention peace of mind, you must renew your Symantec Maintenance entitlement or subscription before it expires*, for the correct quantity of licenses.

What happens if you don’t renew

Once Maintenance expires, you automatically lose all of your Maintenance entitlements, most importantly:

  • Critical content and product updates – you risk compromising your protection and running a sub-optimal software product.
  • Version Upgrades – you will be required to repurchase the software license to establish the right to the latest version.
  • Technical Support – you will no longer be able to log any technical support cases and phone support will be denied.

And, in the case of a subscription, you will lose access to everything – your software and your Maintenance.

*You must be properly licensed with current Maintenance in order to access Maintenance benefits.

When it comes to security, you can’t afford not to renew

Remember, if your Maintenance expires, your organization is left vulnerable¹ and the path to remediation is compounded by foregoing access to Technical Support. The long-term implication of such risk can be devastating to most businesses, especially in terms of reputation and productivity.

The risk also includes financial exposure, as it costs more to buy new versions than it does to pay Maintenance; not to mention the high costs associated with a security breach.

Note that late renewals are subject to penalty and associated late renewal fees.

Symantec takes non-compliance seriously. You must be properly licensed with current Maintenance in order to access Maintenance benefits. Read the Symantec Enterprise Renewals Policy for more information on your compliance obligations.

Renew on time, always. Speak to your reseller or find out how to renew.

¹Symantec Internet Security Threat Report

Tips for sustained security

Current Maintenance is critical to sustained security, and optimal product performance. Don’t risk your software investment, your security or your compliance integrity—ask yourself:

You must be properly licensed with current Maintenance in order to access Maintenance benefits. Don’t compromise your security or your compliance with expired Maintenance. Learn more.

Resources