Tips to Avoid Fraud

Don’t fall victim to piracy, educate yourself to protect yourself.


Pirated software is more likely to contain spyware, which after installation can steal personal and confidential information (for example credit card, bank account, passwords, address book information, etc.) from your computer without your knowledge. Stolen information can be exploited immediately through pirated software by identity thieves.


Pirated software can make your computer more vulnerable to virus attacks which can lead to loss of irreplaceable files or corruption to other software on your computer. In some cases, pirated software can lead to the destruction of your computer by permanently damaging the hard drive or other components.

Here are a few warning signs:

Too good to be true pricing:

  • Prices 30% below MSRP are suspicious

Purchase software only from reputable companies. When purchasing from websites make sure they are legitimate:

  • During checkout, look for a padlock icon on your browser
  • Make sure URL is https:// not http://. The "s" means that information is encrypted when it's sent over the Internet. It doesn't mean the site is legitimate.
  • Make sure the website has valid contact information
  • Review and confirm return policy
  • If you see Symantec software for download on any website other than Symantec Store (http://shop.symantecstore.com), DO NOT DOWNLOAD. i.e. Torrent sites, peer-to-peer, etc.
  • What You Need to Know About OEM and Academic Software

Auction Sites

When purchasing from the Internet, including auction sites, be cautious of:

  • Unbundled OEM and System Builder software
  • No box and manual on CD
  • No tech support
  • Key/serial number only
  • Disc only
  • CD-R/backup copy
  • Software delivered via e-mail
  • Software described as "cannot be registered"
  • Compilation- more than one program on a single CD

To understand more about buying and selling software on auction sites, see the links below:


  • Be cautious of unsolicited spam that promotes Symantec/Norton branded software
  • Legitimate e-mail promotions for downloadable versions of Symantec products will only come from the Symantec Store or our authorized affiliate, Digital River
  • For more information on sources of spam

Report Piracy

Click here to report suspected software piracy.

Contact Us

Contact Symantec Anti-Piracy or send us mail:

North & South America
Symantec Corporation
Attn: Global Brand Protection
20300 Stevens Creek Blvd.
Cupertino, CA 95014 USA

Europe, Middle-East, Africa
Symantec Corporation
Attn: Global Brand Protection
Ballycoolin Business Park
Dublin 15, Ireland

Asia Pacific
Symantec Corporation
Attn: Global Brand Protection
10 Eunos Road
8 #09-02,
Singapore Post Centre
Singapore 408600

Locate an Authorized Vendor