Symantec ServiceDesk

Symantec ServiceDesk is an automated incident response and problem resolution solution for quick, effective remediation of end user incidents, systemic problems and essential managed changes. ServiceDesk offers rapid install and configuration through a wizard-driven user interface and integrates directly with IT Management Suite to reduce service interruptions, accelerate service restorations, correct systemic issues and reduce downtime – saving valuable IT resources and expenses.

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System Requirements

ServiceDesk offers rapid install and configuration through a wizard-driven user interface and integrates directly with IT Management Suite to reduce service interruptions, accelerate service restorations, correct systemic issues and reduce downtime – saving valuable IT resources and expenses.

Management Platform

  • Symantec Management Platform 7.6

ServiceDesk/Process Manager Server (Workflow Server)

  • Windows Server 2008 R2
  • Windows Server 2008 R2 SP1
  • Windows Server 2012
  • Windows Server 2012 R2

Microsoft SQL Server

  • Microsoft SQL Server ® 2008 SP2 or higher

Workflow Designer

  • Windows 7 x86 and x64
  • Windows 7 SP1 x86 and x64
  • Windows 8.1 Update 1 x86 and x64
  • All Workflow Server supported OS versions
  • Windows 8.1 x86 and x64
  • Windows Server 2012
  • Windows Server 2012 R2

Process Manager Browsers

  • Firefox version 13 and later
  • Google Chrome version 17 and later
  • Microsoft Internet Explorer 7, 8, 9, 10, 11
  • Safari 5 and later

Add-Ons

Add-ons are additional products that work with the original product.

Ghost Solution Suite

Symantec Ghost Solution Suite is an industry leading and award winning solution for imaging and deploying desktops, laptops, tablets, and servers.

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Client Management Suite

Symantec Client Management Suite powered by Altiris technology automates time-consuming and redundant tasks for deploying, managing, patching, and securing desktops and laptops.

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Asset Management Suite

Symantec Asset Management Suite powered by Altiris technology enables organizations to take control, uncover savings, and ensure compliance of IT assets.

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Server Management Suite

Symantec Server Management Suite powered by Altiris technology provides IT administrators with a comprehensive solution for managing physical and virtual servers across a broad array of platforms.

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IT Management Suite

Symantec IT Management Suite powered by Altiris technology enables IT administrators to securely manage the entire lifecycle of desktops, laptops, and servers including deployment, asset management, patch, and troubleshooting to reduce costs and increase productivity.

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