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Europe, Middle East, Africa | Business Services | Enterprise

Scottish-based beCogent Limited is able to focus on delivering optimal contact center solutions to its customers as a result of having the right mix of systems management and security tools in place—from client and server management to endpoint security and service desk functions. The company relies on various Symantec solutions, including the Altiris Total Management Suite and Symantec Endpoint Protection. With these pieces in place, the IT organization has been able to decrease the number of security incidents, reallocate IT staff to other more business-critical functions, and increase the speed of server and client provisioning.

Video Testimonial

Single player for customer successes.

Business Value Analysis Study

Two integrated Symantec technologies― Altiris IT Management Suite and Symantec ServiceDesk―delivered this U.K. provider of outsourced customer contact services $678,481of actual and projected savings in 14 months. beCogent used Altiris IT Management Suite to track assets and to maximize investments. Meanwhile, Symantec ServiceDesk enhanced customer service, increased productivity, and provided timely information about service levels.

Success Details

Applicable Services

Consulting Services

Organization Profile

Based in Scotland, beCogent Limited offers a diverse range of contact center solutions to customer in a number of different industry segments.
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