Education Frequently Asked Questions
eLibrary is our free online training subscription where you can access hundreds of regularly updated 5-75 minute on-demand training modules covering the breadth and depth of Symantec's product portfolio. The eLibrary is ideal for supplementing classroom training and/or providing training to employees who cannot travel or afford time away from the office.
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eLearning content accessed through the Symantec Education portal is delivered securely. If you receive a window or warning about viewing the content, click the appropriate button to view all of the content.
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The Symantec Certification Program provides rigorous, objective assessments of Symantec technical expertise through securely proctored, computer-based, exams (based on real-world job tasks). The program validates the skills and technical competencies necessary for Symantec professionals to efficiently deploy, configure, utilize, troubleshoot and optimize Symantec solutions. Successful completion of the programs’ current requirements will result in the achievement and reward of a Symantec Certified Specialist (SCS) certificate.
Symantec End Users, Customers, Employees, and Partners. Although each product varies in complexity and depth, all certification exams cover core elements measuring technical knowledge and competency needed to efficiently deploy, configure, utilize, troubleshoot and optimize Symantec solutions.
SCS exams target technical people who have hands-on experience with the product. They might be called technical sales engineers, partner integrators, product engineers, administrators, architects, designers, technical support engineers, or consultants, for example.
An End User, Customer, Employee, and/or Partner who has proven technical knowledge and competency by becoming Symantec certified based on their specific area of expertise with Symantec products.
Yes, it is a global certification program for IT professionals working with Symantec solutions worldwide.
Certification requirements, sample exams, exam objectives, recommended training and registration is available for each certification and corresponding exam. Please click here for more information on Available Certifications.
Symantec certified candidates and their companies have the ability to gain industry recognition, competitive differentiation, greater productivity & results, increased user community satisfaction, and a tangible measure of their education investment.
Symantec Certification was ranked #1 as the top product vendor cyber security certification in the Certification Magazine IT Security Salary Survey (November 2015). This means that on average, Symantec Certified Security Professionals are paid more than any other security vendor certified professionals. Not only does being Symantec Certified help a customer, partner, or employee in their current jobs, but it will help with future careers resulting in a higher propensity to earn top salaries.
The salary survey specifically resulted in Symantec certifications ranking #3 and #9 of the top security certifications by salary. What’s interesting about Symantec’s ranking in the survey is that first two ranked competitors are vendor-neutral, product-agnostic companies who specialize in IT security training and certification. This survey highlights one reason why people should earn a Symantec certification credential – people value the Symantec Certified brand as the largest IT cyber security company in the world; and, they are getting paid higher salaries as a result of branding themselves as Symantec Certified. Additionally, a recent Symantec Trusted Advisor stated:
"Many of the vendor-neutral security certifications are more theoretical where you can just read a book and take a test. Even if they require hands-on testing, they don’t measure applied on the job skills like a Symantec certification requires. My past two companies needed re-architecture and specific help and expertise for their Symantec product environments. Being Symantec Certified pulled more weight with the customer and opened more doors. And, when employers can promote they have a Symantec Certified expert on staff, it helps them win bids and get contracts."
Here are a couple highlights from the article:
“Recent estimates project that, by 2019, there will be more than 1.5 million unfilled IT security jobs worldwide.”
“Certification offers a nice double benefit here: Rapid and comprehensive training for aspiring security professionals, and reassurance for hiring managers who want to pay a lot of money to the right person, with the right skills and knowledge.”
Did you know that 76% of candidates and recruiters verified that Symantec Certification was discussed as part of the hiring process? Certification can open the door to increased visibility, better opportunities and new jobs in your industry. In today’s highly competitive environment, certification differentiates you as a professional who is serious about applied learning, making you an asset to a prospective employer. Read more about the benefits of Certification for an Individual and Employer
Yes, certification does count toward Partner Program requirements.
The exams are computer-based and delivered at Pearson VUE testing centers. Pearson VUE provides computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world’s most comprehensive and secure network of Test Center Locations in 175 countries. Pearson VUE is a business of Pearson (NYSE: PSO; LSE: PSON), the international media company, whose businesses include the Financial Times Group, Pearson Education and the Penguin Group.
Exams will be available on the same schedule worldwide in English at Pearson VUE. Translations will be determined on a country-by-country basis.
On July 1, 2017, new pricing for certification exams will go into effect. The fee to register for a certification exam will be $250 USD (or the country currency equivalent) per exam for all countries to align with Network Protection (Blue Coat) pricing.
Symantec reserves the right to change exam fees at any time. Always check the delivery vendor's website to verify exams costs, schedules, and locations.
NOTE: Pearson VUE does not accept credit card payments in the following countries: Afghanistan, Bangladesh, Benin, Cameroon, Gambia, Ghana, Lebanon, Nigeria, Pakistan, Senegal, Tanzania, Togo, and Uganda.
Exams are delivered in a computer-based format, with each having approximately 65-100 questions. It’s common for the exams to contain exhibits/graphics. Types of question formats may include: multiple-choice, multiple-select, build list, active screen, case studies, drag and drop, and hot area. Learn about SCS questions types.
Allotted exam time varies by exam length; however, the average is between 90 and 120 minutes.
Pearson VUE provides you with immediate results at the completion of your exam. A provisional score report will be printed and given to you before you leave the testing center. Candidates are able to view exam progress and final scores by logging into CertTracker.
Passing scores vary by exam. However, all new exams released after the end of 2016 will have a passing score of 70%. Symantec made a policy decision to set the passing score for new exams at 70% in order to ensure that those who pass an exam and become certified are in the best position to work with our products in real-world environments.
You, Symantec, and anybody you publish credentials to from CertTracker.
No. Symantec maintains this policy to ensure security over the exam questions.
If you do not pass an exam on your first attempt, you must wait at least 3 days (72 hours) before a second attempt. If you do not pass an exam on your second attempt, then you must wait at least 2 weeks (14 days) between each additional attempt. If you need to retake an exam that you have already passed in order to fulfill a certification track requirement, you may do so after 3 months. The SCS exam fee will be 250$ each time regardless of the number of exam attempts.
Certification requirements, sample exams, exam objectives, recommended training and registration is available for each certification and corresponding exam. For more information on specific certifications in each category, please see the certification exam details.
Exams are developed for the current version of the Symantec product release at the time of development. Exams may be updated after significant new versions are released. New exams may not always correspond to the software release schedule.
Symantec does not provide practice or sample exams. In some cases, an exam's study guide may contain a few sample questions that a test taker could review prior to an exam in order to gain a better understanding of the types of questions asked on the exam.
Symantec regularly conducts statistical analyses of certification exam results for exam maintenance purposes. In doing so, Symantec may publish a range of questions per exam to account for “unscored” questions. In order to ensure the value of the Symantec certification program, Symantec routinely updates exams with new questions on an unannounced basis. Those new questions are initially delivered as “unscored” so that Symantec can evaluate the performance in the field/on the released exam. The “unscored” questions do not count towards your passing score and additional time is already incorporated into the total exam duration to answer these questions.
Symantec reserves the right to regularly update exam questions where the actual number of questions per exam may vary from time to time as these unannounced updates occur.
Symantec end users, both internally and in the field, are studied to define the job performance requirements. The results determine the minimum level of competence required for the defined job performance and is tested in the exams. Symantec follows industry standards for “high stakes” exam development.
Although it is intuitive to think that an appropriate passing score for an examination should be 70 or 75 percent correct based on personal experiences taking classroom tests, these arbitrary values may not reflect the performance level expected of the “minimally qualified candidate” given the difficulty of the test. For example, if the examination is very easy, a passing score of 70 may be too low. However, if the examination is very difficult, this same value may be too high.
Establishing passing scores requires the application of systematic procedures that consider the defined performance level definition of the “minimally qualified candidate” and the difficulty of the examination. Before the final passing scores are established, they are evaluated to ensure that the available validity evidence supports their use for the intended purpose of distinguishing the “minimally qualified candidates” from those who are not yet qualified. This systematic method is used to establish and maintain the fairness, validity and reliability of exams.
In order to ensure the value of the Symantec certification program, Symantec routinely updates exams with new questions. In these cases the passing percentage could change per exam from time to time as these unannounced updates occur.
Symantec exams will be replaced by a newer product version of the exam as technology and trends continue to evolve. Legacy exams will be retired 60 days after a newer version of the exam is released. For example, once the DLP 14.5 exam was released, candidates had 60 days to take the previous version of the exam, in this case, DLP 12, before it was phased out and retired. Retirement dates for legacy exams are also noted in the list of available exams.
Starting in October/November 2017, newly released SCS exam credentials will reference exam versus product versions and they will expire after 24-months from the date achieved. After 24-months candidates may have the option to complete Symantec eLearning continuing education in order to extend their existing SCS credential for 12-months (i.e., a candidate can hold an active SCS credential for a total of 36-months from the date achieved). Or, candidates will have the option to pass a newer version of an SCS exam and remain valid for 24-months from the date achieved.
When certification verification is required, Symantec will identify if a candidate has an active certified status or if they are expired, thus distinguishing between those who have upgraded certifications and those who haven't. Legacy product-version exams will remain valid forever. Symantec highly recommends recertification to remain current with Symantec technology and trends. View the listing of current Symantec Certified Specialist exams and legacy exams.
Candidates are responsible for keeping their certification valid. Symantec will make reasonable efforts to personally update candidates via email about new exams and exams that are being retired.
In most cases, to become a Symantec Certified Specialist (SCS), only one exam is required. Certification requirements, sample exams, exam objectives, study guides, recommended training, and registration is available for each certification and corresponding exam. For more information on specific certifications in each category, please see the certification exam details.
Once Symantec has received your exam results, your PDF certificate will be emailed to you within 2 or 3 days. It is sent to the email address provided by the candidate in their CertTracker account. You can verify and update your preferred email address in CertTracker.
The welcome email for Symantec exams contains an official certificate and access to a Symantec Certified Specialist (SCS) logo for placement on personal business cards.
Symantec Certified Specialist (SCS) Certifications have no expiration date. The no-expiration policy means that the value of legacy Symantec SCS Certifications will be based on how relevant the certification’s competencies are to the IT marketplace. This means that Symantec SCS Certifications, regardless of the associated product versions, will continue to hold their value in the marketplace as long as there is a demand from the industry. When certification verification is required, Symantec will identify product version, thus distinguishing between those who have upgraded certifications and those who haven’t. Symantec highly recommends recertification to remain current with Symantec technology and trends.
You can verify your credentials to any email address by logging in to CertTracker and selecting the “Publish Credentials” option. Although we provide electronic certificates and the ability for a successful candidate to print a copy of that certificate, we stress that the only true verification of certification credentials comes from a certified individual securely publishing their credential directly to the interested party (i.e., manager, recruiter) through this method.
Upon successful completion of Symantec Certified Specialist (SCS) exams or Symantec Sales Expert+ (SSE+) assessments, let the world know about your achievement! Symantec has partnered with Pearson VUE to use their Acclaim badging system to award digital, shareable credentials and badges! The images are online representations of your accomplishments providing earners increased value by enabling interested parties to view, verify, and discover the qualifications you have achieved - in just one click.
The Symantec digital credential and badging program is an excellent way to display high-level accomplishments and major milestones achieved on your road to professional development. Digital credentials are currently available for all Symantec Certified Specialist (SCS) exams and badges are available for Symantec Sales Expert+ (SSE+) assessments, select instructor-led courses, and future continuing education courses.
Symantec strongly recommends specific courses to develop individuals to successfully do their job. These courses are not required and are available for those who do not meet the minimum level of competence as tested by the exam. Be cautioned that attendance in a training course does not guarantee passage of a certification exam. Symantec recommends experience using Symantec product(s) before attempting an exam. Certification requirements, sample exams, exam objectives, study guides, recommended training, product documentation, and registration are available for each Certification and corresponding exam. For more information on specific certifications in each category, please see the certification exam details.
Symantec Education offers a number of self-paced courses. Students can take advantage of fully searchable audio and video enhanced courses through our On-Demand Instructor Led Training offerings or they can access individual web-based training modules through our eLibrary. Symantec also recommends studying course materials, sample exams, exam objectives, and product documentation. For more information on specific certifications in each category, please see the certification exam details.