Premium Support Customer Success Manager
Some customers may benefit from a Customer Success Manager (CSM) in addition to (or instead of) a Technical Account Manager. The CSM does not provide technical support directly for one family of products like a TAM, but rather coordinates a superior level of support across the Symantec enterprise product portfolio. Your calls to the Enterprise Customer Support team get priority handling and the CSM is your champion when you need an escalated response. Please contact your Symantec sales account manager for more information.