Getting Started

Everything you need to hit the ground running

Select a place to start:

Cloud Security Products

Safeguard users, information, and workloads across public and private clouds.

Enterprise Security Products

Best-in-class products to secure your endpoint and email infrastructure.

 

Need Help? Contact Us

Network Protection Products

Secure cloud, web, and mobile traffic using an advanced proxy architecture.

Cloud Security Products

Safeguard users, information, and workloads across public and private cloud. These products block cyber-attacks such as malware, zero-day threats and other sophisticated attacks using latest technology.

Product examples:

  • Symantec Endpoint Protection Cloud
  • Symantec Email Security Cloud
  • Symantec Endpoint Protection Mobile
  • Symantec Email and Web Security Cloud
  • Symantec VIP
  • Symantec CASB
  • Symantec Web Security Services

Setup

Access

Manage

Setting up your account is part of the ordering process which you would have already completed at the time of your purchase.

  • First time customer: If this is your first purchase of a Symantec cloud service, you will receive an email with details on how to provision your service. Once set up, you will be able to sign in and access your online service console.
  • Existing customer: Your new purchase has already been provisioned directly within your existing online service console. Access your new service by signing into your online service console.

View email sample

Didn’t receive a provisioning email? Let us know.

Go to step 2 and access your online service console.

Step 1: Setup

Select your product’s online service console:

Go to the next step to learn how to make the most of your Symantec cloud investment.

Step 2: Access

The following resources provide tools and knowledge assets for your product.

Please note that device enrollment is required for certain cloud products. This important step can impact the effectiveness of your security solution leaving you unprotected against today's ransomware, zero-day threats and other sophisticated attacks.

  • Help.Symantec.com portal with getting started information specific to your product.
  • Product Documentation with user guides and reference documentation.
  • Knowledgebase with technical notes, how-to’s, and tips.
  • Symantec Connect forum to engage online with other customers and Symantec technicians.
  • Symantec.cloud Technical Support operates 24 hours a day, 7 days a week for clients that subscribe to our various security services.
  • Visit Status.Symantec.com and subscribe to free automated incident and maintenance notifications for your Symantec cloud service.
  • eLibrary with subscription access to over 1,500 on-demand, online training modules.
  • MySymantec - MySymantec is Symantec’s one-stop website where you can view your products, search the Symantec Knowledge Base, create and manage technical and non-technical cases, access licensing and renewals information, submit threats and more.

Step 3: Manage

Need Help?

Contact Us

Enterprise Security Products

Best-in-class products to secure your endpoint and email infrastructure. These products deliver protection against complex malware, email threats, along with the industry-leading data loss prevention solution.

Product examples:

  • Symantec Endpoint Protection 14
  • Symantec Data Loss Prevention
  • Symantec Endpoint Encryption
  • Symantec Messaging Gateway
  • Symantec Asset Management
  • Symantec Data Center Security

Setup

Access

Manage

When accessing My Account from the universal header you’ll be presented with a new and improved profile experience providing you one centralized location to manage your profile, account and notification preferences. Watch a brief video that will help you learn more about these enhancements and ensure you get the most out of your new Online Profile & Notification Management experience.

Customers who purchase or renew a Symantec product will receive an order fulfilment email.

Software Product Customers with current Maintenance will also receive Version Upgrade notification emails when new versions of their software products become available.

Visit Software Upgrades to learn more.

It’s important that you have the relevant documentation to hand when downloading your product.

Didn’t receive an order fulfilment email? Let us know.

Step 1: Setup

Download

Software Downloads is Symantec’s electronic software distribution website that provides easy and secure web-based access to your software.

You can access Software Downloads using one of the following methods:

  • If provided, click on the “Download” link in your order fulfilment email. This will bring you directly to the appropriate location for your software. 
  • You can also access Software Downloads via MySymantec
    • Go to the “Downloads” menu tab and select “Enterprise Security (Symantec) Downloads”

Follow the on-screen instructions to download your product.

Note: You may be required to register your product first in order to proceed with installation.

Software Downloads Get Help

Activate

Many Symantec products require activation after initial purchase, renewal or upgrading to the latest version. Activation codes (sometimes referred to as “license keys”) vary by product including Serial Numbers, Symantec License Files (.slf) or alphanumeric string keys.

Follow the steps outlined below to activate your Enterprise Security software product.

1. Locate your activation code: Activation codes are provided in your order fulfilment email. If your fulfilment email does not include your activation code, you can retrieve it by using your Serial Number on Symantec’s Licensing Portal (step 2).

Didn’t receive an order fulfilment email? Let us know.

2. Register your product and assign your technical contacts on Symantec’s Enterprise Security Licensing Portal

a. Log in to MySymantec.com using your previously created credentials (first time users will need to create an account). Once logged in, go to the “Licensing” tab and select “Enterprise Security (Symantec) Licensing.”

b. Locate your activation code: Once in the portal, go to the 'Get a License Key' drop-down menu and select “New and Renewal Purchase.” For Upgrades, select “Version Upgrade” and follow the on-screen instructions (view more information at Software Upgrades).

c. Register your product: Enter your Serial Number to register your license. If you would like to register multiple licenses for the same product, click the “Add button” otherwise click “Next.”

d. Your activation code will be added to your license catalogue. It will also be delivered by email. Enter the email address details of the recipients who should receive the activation code. Select “Complete Registration”

e. Assign your designated technical contacts: Register the email addresses of your designated technical contacts for Symantec Technical Support

f. Select “Complete Registration” to submit your information.

g. Your activation code will be displayed on screen under “License Key.” It will also be sent to you by email. Your updated license information can be viewed at any time by selecting “Manage My Licenses” in the “Licensing” tab.

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3. Activate your product by applying the activation code within the product

  • New installation: During installation of your new product, you may be prompted for your activation code. Follow the instructions in your product’s admin console.
  • Renewals: Follow the instructions in your product’s admin console.
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Certain Symantec software products may be activated/updated by entering the Serial Number directly within the product’s admin console. To maintain ongoing visibility to your entitlements however, you are advised to register your new or updated licenses on the Symantec Licensing Portal.

Need further assistance? Refer to your Enterprise software product documentation available on Symantec’s Documentation Portal - type in your product name and choose the type of document you need (eg. Getting Started Guide/Best Practices, Release Notes etc.) from the drop-down list.

Step 2: Access

 

The following resources provide tools and knowledge assets for your product.

  • Product Documentation with user guides and reference documentation.
  • Help.Symantec.com portal with getting started information specific to your product.
  • Knowledgebase with technical notes, how-to’s, and tips.
  • Symantec Connect forum to engage online with other customers and Symantec technicians.
  • eLibrary with subscription access to over 1,500 on-demand, online training modules.
  • MySymantec - MySymantec is Symantec’s one-stop website where you can view your products, search the Symantec Knowledge Base, create and manage technical and non-technical cases, access licensing and renewals information, submit threats and more.

Step 3: Manage

Need Help?

Contact Us

Network Protection Products

Secure cloud, web, and mobile traffic using an advanced proxy architecture. These products provide first-class Web Security and WAN Optimization solutions protecting you from malicious web content and data leaks.

Product examples:

  • ProxySG
  • Web Application Firewall and Reverse Proxy
  • Content & Malware Analysis
  • Web Isolation
  • Packetshaper
  • MACH 5

Setup

Access

Manage

When accessing My Account from the universal header you’ll be presented with a new and improved profile experience providing you one centralized location to manage your profile, account and notification preferences. Watch a brief video that will help you learn more about these enhancements and ensure you get the most out of your new Online Profile & Notification Management experience.

Customers who purchase or renew a Symantec product will receive an order fulfilment email.

Software Product Customers with current Maintenance will also receive Version Upgrade notification emails when new versions of their software products become available.

Visit Software Upgrades to learn more.

It’s important that you have the relevant documentation to hand when downloading your product.

Didn’t receive an order fulfilment email? Let us know.

Step 1: Setup

Download

Software Downloads is Symantec’s electronic software distribution website that provides easy and secure web-based access to your software.

You can access Software Downloads using one of the following methods:

  • If provided, click on the “Download” link in your order fulfilment email. This will bring you directly to the appropriate location for your software.
  • You can also access Software Downloads via MySymantec
    • Go to the “Downloads” menu tab and select Network Protection (Blue Coat) Downloads

Follow the on-screen instructions to download your product.

Software Downloads Get Help

Activate

Many Symantec products require activation after initial purchase, renewal or upgrading to the latest version. Activation codes (sometimes referred to as “license keys”) vary by product including Serial Numbers, Symantec License Files (.slf) or alphanumeric string keys.

Follow the steps outlined below to activate your Network Protection product.

1. Locate your activation code: You will find the activation code for your product on your order fulfilment email.

Didn’t receive an order fulfilment email? Let us know.

2. Register and activate your product via Symantec’s Network Protection Licensing Portal

a. Log in to MySymantec.com using your previously created account credentials (first time users will need to create an account). Once logged in, go to the “Licensing” tab and select “Network Protection (Blue Coat) Licensing.”

b. To activate a new 3rd Party license, Add-On license (except Intelligence Services), or retrieve serial numbers for Virtual Appliances, you’ll be prompted to enter your activation code. For other options including Intelligence Services, you will need to select the relevant product and option on the left panel

c. Follow the on-screen instructions entering relevant codes and click “Submit”

d. Review the Symantec End User License Agreement and click “Accept” to proceed

e. You will be presented with the details of your activated license. Review all text on this page, as the information displayed here can alert you to any further steps required.

Note: In order to proceed with installation you may need to log in to the web management console for the product you have just registered.

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Need further assistance? Refer to your Enterprise software product documentation available on Symantec’s Documentation Portal - type in your product name and choose the type of document you need (eg. Getting Started Guide/Best Practices, Release Notes etc.) from the drop-down list.

Step 2: Access

The following resources provide specific documentation for your product:

  • Product Documentation with user guides and reference documentation.
  • Knowledgebase with technical notes, how-to’s, and tips.
  • Symantec Connect forum to engage online with other customers and Symantec technicians.
  • eLibrary with subscription access to over 1,500 on-demand, online training modules.
  • RMA Process - Symantec provides RMA Advanced Hardware Exchanges to those customers who have current Maintenance and ongoing product warranty.
  • MySymantec - MySymantec is Symantec’s one-stop website where you can view your products, search the Symantec Knowledge Base, create and manage technical and non-technical cases, access licensing and renewals information, submit threats and more.

Step 3: Manage

Need Help?

Contact Us