Upgrading Products

Customers with current Maintenance for their Symantec product are entitled to upgrade to the latest version of that product or its successor at no extra cost. Maintenance is always purchased for a specific term. "Current" means that the Maintenance term has not lapsed or been terminated, and the Maintenance entitlement is in effect.

Symantec On-Premise Software Products

The Maintenance which protects your perpetual software is for a finite term (usually one year) and must be renewed to ensure continued access to your entitlements including version upgrades, critical content updates, product updates and technical support. Find out how to renew.

Enterprise customers who have perpetually licensed products with current Maintenance are entitled to avail of Software Version Upgrades for each qualified product at no extra cost.

Software Version Upgrades protect your Symantec software investment and are essential to continued security protection and optimal product performance.

Key Benefits:

  • Cutting edge features delivering the latest technology and security advances.
  • Improved and expanded product functionality, compatibility and platform support.
  • Smart innovations including automation and simplified centralized management.
  • Continued adherence to compliance protocols.
  • Ongoing supportability.

Notification Process

Symantec automatically notifies eligible customers about Software Version Upgrades. Email notifications are sent to those customer contacts who have been designated as Technical Contacts or License Owners. It is important that the appropriate recipient(s) receive Version Upgrade notifications so email addresses should be valid and up to date. To update your contact information, please contact Symantec Customer Care or find out How to Add or Change Named Technical Contacts.

Version Upgrade Process

Upon a major release of a new software version, Symantec notifies its eligible customers by email. The notification provides instructions on how to access the pending upgrade opportunity. Some notifications will direct customers to the MySymantec customer portal to access their Software Version Upgrade (using the VU Notification ID provided).

Eligible customers who do not receive email notifications can visit MySymantec to view pending upgrade entitlements using the steps below:

  1. Go to MySymantec.com
  2. Login to an existing* account.
  3. Once logged in click the Licensing button
  4. Then, click on Version Upgrade button
  5. Click the I do not have a notification ID button
  6. Follow the instructions on the pages to obtain your upgrade.

*If a new account is created, please contact Symantec Customer Support to link existing licenses to the new account. 

Tip: Check if you’re running the latest version - Select your product and check the latest release details

Importance of Keeping Maintenance Current

Maintenance enables your Symantec product to constantly perform, evolve and adapt: critical security intelligence and innovative updates protect you and your investment, while round-the-clock technical assistance gives you peace of mind:

  • Critical security content updates that provide first line defense against the latest attacks and vulnerabilities.
  • Important product updates that improve functionality and optimize product performance.
  • Version upgrades that deliver major security advances, cutting-edge features and technology innovations to stay ahead of cybercrime.
  • 24/7 technical support for rapid response and issue resolution to minimize downtime

Your entitlement to access these Maintenance benefits ends on expiry date and must be renewed for continued access*. Renew on time, always. Speak to your reseller or find out how to renew.

*You must be properly licensed with current Maintenance in order to access Maintenance benefits. Learn more

Note: Effective 9th May 2016, Symantec is discontinuing its 30 day grace period (Japan, 3rd October 2016). Symantec is taking this step to align its renewal policy with its security strategy. From this date, you must renew prior to expiry date to remain protected and avoid higher renewal costs and penalties.

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Symantec.cloud Hosted Products

Hosted software, delivered by Symantec.cloud products, is sold via subscription for a predetermined term and must be renewed for continued access to both your service and Maintenance benefits.

Benefits Overview

  • Uninterrupted service
  • The latest version of software, instantly and automatically upgraded as part of your subscription – no need to request an upgrade to a Symantec.cloud product
  • Access to 24/7 technical support: live chat, phone, or email

Importance of renewing your subscription

Your entitlement to access your subscription service, including Maintenance, ends on the subscription expiry date and must be renewed for continued access*. Renew on time, always. Speak to your reseller or find out how to renew.

*You must be properly licensed per your Service Agreement in order to access your service and Maintenance benefits.

Note: Effective 9th May 2016, Symantec is discontinuing its 30 day grace period (Japan, 3rd October 2016). Symantec is taking this step to align its renewal policy with its security strategy. From this date, you must renew prior to expiry date to remain protected and avoid higher renewal costs and penalties.

Symantec.cloud Sales

  • 1-866-460-000

Symantec.cloud Support

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Symantec Website Security Solutions with SSL

As your business grows, your needs may change. Symantec offers options to fit your every need. Here are some capabilities that companies look for in their SSL certificate and management solutions:

Increase Protection

Choose website security solutions that include vulnerability assessment: an automatic scan of your public-facing web pages and an easy-to-use report.

Give Customers the Confidence to Click and Buy

Online shoppers immediately recognize the SSL EV green address bar, a trusted and secure site, and are more likely to enter their credit card and/or other confidential financial information.

The Strongest Encryption Available – Always

SSL Certificates with SGC enables step-up capability for older systems and provides 128-bit minimum to 256-bit encryption for over 99.9% of Internet users.

Learn about the upgrade options in each of these solutions in the tables below:

  • Symantec Trust Center
  • Symantec Trust Center Enterprise
  • Symantec Managed PKI for SSL

Symantec Trust Center

Symantec will prorate the amount remaining on your current SSL Certificate when you upgrade to a higher level. Click upgrade after you sign in to the Symantec Trust Center.

If you need to Your upgrade choice
Identify the entry points hackers look for and correct them Includes vulnerability assessment:
Secure Site with EV SSL Certificates
Secure Site Pro SSL Certificates
Secure Site Pro with EV SSL Certificates
Increase customer confidence Includes Extended Validation and the green address bar:
Secure Site with EV SSL Certificates
Secure Site Pro with EV SSL Certificates
Protect the most site visitors Includes 128-bit minimum to 256-bit encryption and vulnerability assessment:
Secure Site Pro SSL Certificates
Secure Site Pro with EV SSL Certificates

 

Symantec Trust Center Enterprise

Contact Sales at: 1-866-893-6565 or 1-520-477-3111.

Existing customers:

Sign in to Trust Center Enterprise

If you have Your upgrade choice
Secure Site Includes vulnerability assessment:
Secure Site with EV SSL Certificates
Secure Site Pro SSL Certificates
Secure Site Pro with EV SSL Certificates
Secure Site Pro Includes Extended Validation and the green address bar:
Secure Site Pro with EV SSL Certificates
Additional domains Can secure multiple fully-qualified domain names with a single certificate:
Add Subject Alternative Names (SAN)
More than 50 SSL Certificates Includes centralized control and delegated administration:
Symantec Managed PKI for SSL

 

Symantec Managed PKI for SSL

Contact Sales at: 1-866-893-6565 or 1-520-477-3111

If you have Your upgrade choice
Standard SSL Includes vulnerability assessment:
Standard SSL with EV SSL Certificates
Premium SSL Certificates
Premium SSL with EV SSL Certificates
Premium SSL Includes Extended Validation and the green address bar:
Premium SSL with EV SSL Certificates
Additional domains Can secure multiple fully-qualified domain names with a single certificate:
Add Subject Alternative Names (SAN)
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