Your Privacy is Our Priority
Data and its protection are at the center of everything we do: Our business is built on security, compliance, and accountability, enabling us to protect our customers’ most valuable assets.
Trust is Fundamental to Our Business
Committed to safeguarding privacy and personal data
Protecting your most valuable assets is at the heart of our business, and Symantec remains vigilant about safeguarding your personal data and the privacy of the individuals it represents.
- General Data Protection Regulation (GDPR) readiness is a critical initiative for Symantec, and we’ve taken a number of steps to strengthen and enhance our privacy practices, for European Union nations, and across the globe.
- We are committed to providing customers with products and services that are ready to be used in accordance with GDPR, and we are dedicated to transparency every step of the way.
- Privacy is a fundamental human right and protecting personal data—whether our own, our customers’, or our partners’—is part of our commitment to corporate responsibility.
Customer Data Processing Addendum
View the terms and conditions of the Symantec DPA
Data Subject Access Request
To exercise any of your rights or to request information, click the link below
Third Party Sub-Processors
View a complete list of third party sub-processors that Symantec uses.
Customer Trust Portal
Access to information and resources about Symantec’s information security policies, standards and assurance programs over the protection of customer data.
Contact Us
For privacy-related inquiries associated with your Symantec account, product, or service, please contact us as indicated below:
Norton and LifeLock users:
- Contact your local support helpline
Enterprise Customers (other than Cyber Security Services customers):
- Contact Symantec Customer Care through your MySymantec Account
- Call Symantec Enterprise Support
Cyber Security Services Customers:
- Managed Security Services customers: log in to your MSS Portal or reach out to your assigned Service Delivery Team
- Incident Response clients: call (855) 378-0073, email us, or contact your assigned Project Manager or Service Manager
DeepSight customers: connect to the support portal or call your country’s support helpline
For all other privacy-related matters, please contact us by writing, calling, or emailing us as indicated below:
Symantec Corporation – Global Privacy Office
350 Ellis Street P.O. Box 7011 Mountain View, CA 94043 U.S.A.
Email the Symantec Global Privacy Office
Symantec & Norton Global Privacy Statement
In an increasingly digitized world, Symantec values privacy and is committed to protecting your personal data. Data and the protection of data are at the center of everything we do. As such, our business is built on security, compliance and accountability, enabling us to protect our customers’ most valuable assets.
We support the European Union’s General Data Protection Regulation (GDPR) and the safeguarding of privacy rights.
Select the Statement in Your Language:
Norton Product and Service Privacy Notice
Learn more about the information collected by or in connection with your use of our products and services.
Select the Privacy Notice in Your Language:
Enterprise Products & Services Transparency Notices
Learn more about the information collected by or in connection with your use of our products and services.
S
Security Analytics
Security Technology and Response (STAR)
SEP 14.1/Hardening
SOC Investigator for Kibana
SOC Response
SOCView App for Splunk
SSL Visibility Appliance (SSLV)
Symantec Cloud Workload Assurance
Symantec Encryption Desktop and Symantec Encryption Management Server PGP SEMS/SED (on-prem)
Symantec Endpoint Encryption (on-prem)
Symantec Endpoint Protection (SEP)
Symantec Endpoint Protection Cloud (SEP Cloud)
Symantec Endpoint Protection Mobile (SEP Mobile)
Symantec Endpoint Protection Small Business Edition (SEP SBE)
Symantec Mail Security for Microsoft Exchange (SMSMSE)
Symantec Management Center (MC)
Symantec Protection Engine (SPE 7.9 and below)
Symantec Protection Engine 8.0 (SPE 8.0)
Symantec Protection for SharePoint Servers (SPSS)
Symantec Reporter
Symantec WSS Analytics & Reporting
Data Subject Access Request Contact Information
If you have a Data Subject Access Request, please contact us through one of the channels listed below, according to your relationship with Symantec.
Norton and LifeLock users:
- Contact your local support helpline
Enterprise Customers (other than Cyber Security Services customers):
- Contact Symantec Customer Care through your MySymantec Account
- Call Symantec Enterprise Support
Cyber Security Services Customers:
- Managed Security Services customers: log in to your MSS Portal or reach out to your assigned Service Delivery Team
- Incident Response clients: call (855) 378-0073, email us, or contact your assigned Project Manager or Service Manager
- DeepSight customers: connect to the support portal or call your country’s support helpline
Other Persons who are not current Symantec or Norton customers or employees but have general inquiries about Data Subject Access:
- Please email the Symantec Global Privacy Office
Former Symantec Employees or employees on a leave of absence:
Symantec Employees: