What is the Licensing Portal?

The Licensing Portal is an online tool for product activation, registration of licenses for software subscriptions, maintenance/support (including software version upgrades), delivery of license keys, management of existing license data, and processing of software version upgrade notifications.

Functions of the Licensing Portal

  • Get a Key—Quickly register to get license keys for new purchases, software version upgrades and re-hosts. Not used for Enterprise Flexible license keys.
  • Manage My Licenses—Used to view and manage current licenses, share licenses, and track custom user-defined data against each license.
  • Enterprise Flexible—Gives Enterprise Flexible customers ability to draw down and manage licenses against their Enterprise Flexible contract.
  • Voucher Center—Allows OEM customers to convert vouchers into licenses.
  • FileConnect—Enables users to download software.
1
Login
2
Select 'Get a Key'
3
Input Serial Number
4
Input Product & Support Registration Information
5
Confirm Information
6
Receive a Key
1
Login
2
Select 'Version Upgrade'
3
Input Notification ID
4
Select Product to Upgrade
5
Select Quantity to Upgrade
6
Edit Existing Support Registration Information
7
Receive a Key

Why the Licensing Portal Matters

When a key is required for product registration, activation and administrative management, the Licensing Portal offers a self-service method to obtain the necessary information to activate the product or to extend the current product’s maintenance/support, including content updates.

When to Use the Licensing Portal

The Licensing Portal is used for a subset of Symantec products and services. Each license certificate specifies what a product is, and sometimes lists a license key or keys. No registration or activation of a product on the Licensing Portal is required if a license key is printed on the certificate. Use the Licensing Portal to obtain a product key and to activate a product only if a key is required and is not listed on a certificate. All products must be registered to receive software maintenance and technical support, including content updates and software version upgrades.

Who Should Use the Licensing Portal

Customers are the intended users of the Licensing Portal. Customers may delegate use of the Licensing Portal to the channel partner who sold them the product, who would then populate and manage account data on behalf of their customer. Channel partners who manage a Licensing Portal account on behalf of a customer must deliver newly assigned license keys to the customer for product activation.