Essential Support Services

Critical IT processes run all hours of the night, and hackers, worms, and malware intrusions do not keep business hours. You need 24x7 access to Symantec support engineers – a team of experts with deep knowledge and experience in availability, security, performance and compliance software.
  • Symantec relentlessly protects people and information for businesses around the world.
  • That protection goes beyond our products and extends to behind-the-scenes support, helping us to be there when customers need us.
  • Our customers expect support that extends beyond regular business hours. Companies can’t afford to wait until the next morning for support. It contributes to lost productivity, lost revenue and decreased customer satisfaction.
  • With streamlined systems and processes, gaining access to Symantec experts whenever they are needed is faster and easier than ever before. Whether customers need help resolving technical issues or installing, configuring or upgrading our products, our experts are available around the clock, every day of the year to minimize downtime and ensure customers’ systems stay up and running.
  • Your business runs 24x7; your protection should as well. Essential Support provides 24x7 support and a fast response time to ensure you get the help you need when you need it, so your protection is never compromised.
Whether your company is small or large, local or international, a service interruption can mean significant loss to your business. Symantec recommends Essential Support Services as the standard level of protection for most businesses.

Key Benefits

  • 24x7 access to expert problem resolution from Symantec global technical support delivery team
  • Protection that goes beyond our products and extends to behind-the-scenes support—letting us be there when you need us.
  • Regular updates and upgrades to keep your systems and products current.


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