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Business Critical Services

Business Critical Services extends beyond rapid break-fix technical support with proactive services and specialized support staff that develop an in-depth understanding of your business IT needs: stabilizing your infrastructure, optimizing your IT operations, rapid response when you need it. That’s more than just support—that’s Business Critical Services.

Business Critical Services Offerings

Business Critical Services Premier

Business Critical Services Premier is Symantec’s premium Support Services offering, designed to simplify, maximize and protect your IT environment. Simplify your support with a single point of contact who understands your business needs. Maximize the return from your technology investment. Protect yourself from downtime with staff training, proactive assistance and planning.

Business Critical Services Remote Product Specialist

Expand your IT team with direct access to a designated Symantec engineer with deep product expertise and personalized knowledge of your IT environment.

Proactive Services

Proactive services help you avoid future downtime with product configuration reviews, migration/upgrade assistance, and optimization services.


  • 1-800-745-6054