SLA Performance Metrics

Performance Against Service Level Targets

We track our own performance closely. Below are recorded metrics from Symantec Email and Web Security.cloud showing service performance over the past six months.

Service Level

  Target August 2018 September 2018 October 2018 November 2018 December 2018 January 2019
Antispam Efficacy Over 99% 99.999981% 99.999983% 99.999985% 99.999983% 99.999985% 99.999983%
AntiSpam Accuracy No more than 0.0003% 0.000013% 0.000012% 0.000010% 0.000012% 0.000010% 0.000011%
AntiVirus Accuracy No more than 0.0001% 0.000003% 0.000004% 0.000003% 0.000002% 0.000003% 0.000003%
Email Service Availability 100% 100% 100% 100% 100% 100% 100%
Web Service Availability 100% 100% 100% 100% 100% 100% 100%

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