SLA Performance Metrics

Performance Against Service Level Targets

We track our own performance closely. Below are recorded metrics from Symantec Email and Web Security.cloud showing service performance over the past six months.

Service Level

  Target March 2019 April 2019 May 2019 June 2019 July 2019 August 2019
Antispam Efficacy Over 99% 99.999982% 99.999984% 99.999982% 99.999986% 99.999985% 99.999985%
AntiSpam Accuracy No more than 0.0003% 0.000013% 0.000012% 0.000013% 0.000010% 0.000010% 0.000009%
AntiVirus Accuracy No more than 0.0001% 0.000003% 0.000003% 0.000002% 0.000003% 0.000003% 0.000003%
Email Service Availability 100% 100% 100% 100% 100% 100% 100%
Web Service Availability 100% 100% 100% 100% 100% 100% 100%

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