BMC Remedy Smart Reporting CVE-2019-11216 XML External Entity Injection Vulnerability



Date Discovered

December 2, 2019


BMC Remedy Smart Reporting is prone to an XML External Entity injection vulnerability. Attackers can exploit this issue to obtain potentially sensitive information or cause a denial-of-service condition. This may lead to further attacks. BMC Remedy Smart Reporting versions,, 18.05.05, 18.08 and 19.02.01 are vulnerable.

Technologies Affected

  • Bmc Remedy Smart Reporting 18.05.05
  • Bmc Remedy Smart Reporting 18.08
  • Bmc Remedy Smart Reporting 19.02.01
  • Bmc Remedy Smart Reporting 7.3 20180418
  • Bmc Remedy Smart Reporting
  • Bmc Remedy Smart Reporting


Block external access at the network boundary, unless external parties require service.
If global access isn't needed, filter access to the affected computer at the network boundary. Restricting access to only trusted computers and networks might greatly reduce the likelihood of successful exploits.

Run all software as a nonprivileged user with minimal access rights.
To reduce the impact of latent vulnerabilities, run all applications with the minimal amount of privileges required for functionality.

Deploy network intrusion detection systems to monitor network traffic for malicious activity.
Deploy NIDS to monitor network traffic for signs of anomalous or suspicious activity. This includes but is not limited to requests that include suspicious URI sequences.

Updates are available. Please see the references or vendor advisory for more information.



David Herrero

© 1995- Symantec Corporation

Permission to redistribute this alert electronically is granted as long as it is not edited in any way unless authorized by Symantec Security Response. Reprinting the whole or part of this alert in any medium other than electronically requires permission from


The information in the advisory is believed to be accurate at the time of publishing based on currently available information. Use of the information constitutes acceptance for use in an AS IS condition. There are no warranties with regard to this information. Neither the author nor the publisher accepts any liability for any direct, indirect, or consequential loss or damage arising from use of, or reliance on, this information.

Symantec, Symantec products, Symantec Security Response, and are registered trademarks of Symantec Corp. and/or affiliated companies in the United States and other countries. All other registered and unregistered trademarks represented in this document are the sole property of their respective companies/owners.