January 8, 2020
Cisco Finesse is prone to a cross-site scripting vulnerability. An attacker may leverage this issue to execute arbitrary script code in the browser of an unsuspecting user in the context of the affected site. This can allow the attacker to steal cookie-based authentication credentials and launch other attacks. This issue is being tracked by Cisco Bug IDs CSCvr19591, CSCvr33151.
- Cisco Finesse 11.0(1)
- Cisco Finesse 11.5 ES2
- Cisco Finesse 11.5(1)
- Cisco Finesse 11.6(1)
- Cisco Finesse 11.6(1)ES4
- Cisco Finesse 11.6(1)ES5
- Cisco Finesse 11.6(1)ES6
- Cisco Finesse 11.6(1)ES7
- Cisco Finesse 12.0(1)
- Cisco Finesse 12.5(1)
- Cisco Unified Contact Center Express 12.0(1)
Block external access at the network boundary, unless external parties require service.
Block external access at the network boundary, unless external parties require service. Filter access to the affected computer at the network boundary if global access isn't needed. Restricting access to only trusted computers and networks might greatly reduce the likelihood of a successful exploit.
Run all software as a nonprivileged user with minimal access rights.
Attackers may successfully exploit client flaws in the browser through cross-site scripting vulnerabilities. When possible, run client software as regular user accounts with limited access to system resources. This may limit the immediate consequences of client-side vulnerabilities.
Deploy network intrusion detection systems to monitor network traffic for malicious activity.
Deploy NIDS to monitor network traffic for signs of anomalous or suspicious activity including unexplained incoming and outgoing traffic. This may indicate exploit attempts or activity that results from successful exploits.
Do not follow links provided by unknown or untrusted sources.
Web users should be cautious about following links to websites that are provided by unfamiliar or suspicious sources. Filtering HTML from emails may help remove a possible vector for transmitting malicious links to users.
Set web browser security to disable the execution of script code or active content.
Since exploiting cross-site scripting issues often requires malicious script code to run in browsers, consider disabling script code and active content support within a client browser as a way to prevent a successful exploit. Note that this mitigation tactic might adversely affect legitimate sites that rely on the execution of browser-based script code.
Updates are available. Please see the references or vendor advisory for more information.
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