W32.Glitchy.int

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Discovered: June 27, 2002
Updated: February 13, 2007 11:39:22 AM
Also Known As: WORM_GLITCH.A
Type: Trojan Horse
Systems Affected: Windows


W32.Glitchy.int is an intended worm that sends email to all addresses in the Microsoft Outlook Address Book. The subject and message body vary, but none of the e-mail messages contain an attachment.

Antivirus Protection Dates

  • Initial Rapid Release version June 28, 2002
  • Latest Rapid Release version September 28, 2010 revision 054
  • Initial Daily Certified version June 28, 2002
  • Latest Daily Certified version September 28, 2010 revision 036
  • Initial Weekly Certified release date July 03, 2002

Click here for a more detailed description of Rapid Release and Daily Certified virus definitions.

Writeup By: Douglas Knowles

Discovered: June 27, 2002
Updated: February 13, 2007 11:39:22 AM
Also Known As: WORM_GLITCH.A
Type: Trojan Horse
Systems Affected: Windows


When W32.Glitchy.int runs, it sends email messages to all addresses in the Microsoft Outlook Address Book. The email has the following characteristics:

Subject: Approval
Message:
[Recipient's name],
Check the attached document for approval.
Regards, [Infected computer's logged-in user's name]
Attachment: None

or

Subject:  Quick Question
Message:
[Recipient's name],
What do you think of this... Check the attachment.
Regards, [Infected computer's logged-in user's name]
Attachment: None

or

Subject: What do you think?
Message:
[Recipient's name],
What do you think of this... Check the attachment.
Regards, [Infected computer's logged-in user's name]
Attachment: None

or

Subject: Proposal
Message:
[Recipient's Name],
Look at this attached document and tell me what you think.
Regards, [Infected computer's logged-in user's name]
Attachment: None

or

Subject: Software Order
Message:
[Recipient's Name],
Thank you for ordering from Null Software!
Please view the attached invoice. If you have any questions feel free to contact us!
Regards, [Infected computer's logged-in user's name]
Attachment: None

After W32.Glitchy.int sends the email messages, it displays this message:



Recommendations

Symantec Security Response encourages all users and administrators to adhere to the following basic security "best practices":

  • Use a firewall to block all incoming connections from the Internet to services that should not be publicly available. By default, you should deny all incoming connections and only allow services you explicitly want to offer to the outside world.
  • Enforce a password policy. Complex passwords make it difficult to crack password files on compromised computers. This helps to prevent or limit damage when a computer is compromised.
  • Ensure that programs and users of the computer use the lowest level of privileges necessary to complete a task. When prompted for a root or UAC password, ensure that the program asking for administration-level access is a legitimate application.
  • Disable AutoPlay to prevent the automatic launching of executable files on network and removable drives, and disconnect the drives when not required. If write access is not required, enable read-only mode if the option is available.
  • Turn off file sharing if not needed. If file sharing is required, use ACLs and password protection to limit access. Disable anonymous access to shared folders. Grant access only to user accounts with strong passwords to folders that must be shared.
  • Turn off and remove unnecessary services. By default, many operating systems install auxiliary services that are not critical. These services are avenues of attack. If they are removed, threats have less avenues of attack.
  • If a threat exploits one or more network services, disable, or block access to, those services until a patch is applied.
  • Always keep your patch levels up-to-date, especially on computers that host public services and are accessible through the firewall, such as HTTP, FTP, mail, and DNS services.
  • Configure your email server to block or remove email that contains file attachments that are commonly used to spread threats, such as .vbs, .bat, .exe, .pif and .scr files.
  • Isolate compromised computers quickly to prevent threats from spreading further. Perform a forensic analysis and restore the computers using trusted media.
  • Train employees not to open attachments unless they are expecting them. Also, do not execute software that is downloaded from the Internet unless it has been scanned for viruses. Simply visiting a compromised Web site can cause infection if certain browser vulnerabilities are not patched.
  • If Bluetooth is not required for mobile devices, it should be turned off. If you require its use, ensure that the device's visibility is set to "Hidden" so that it cannot be scanned by other Bluetooth devices. If device pairing must be used, ensure that all devices are set to "Unauthorized", requiring authorization for each connection request. Do not accept applications that are unsigned or sent from unknown sources.
  • For further information on the terms used in this document, please refer to the Security Response glossary.

Writeup By: Douglas Knowles

Discovered: June 27, 2002
Updated: February 13, 2007 11:39:22 AM
Also Known As: WORM_GLITCH.A
Type: Trojan Horse
Systems Affected: Windows


Update the virus definitions, run a full system scan, and delete all files that Norton AntiVirus (NAV) detects as W32.Glitchy.int. For details on how to do this, read the following instructions.

To scan with Norton AntiVirus and delete the infected files:

  1. Obtain the most recent virus definitions. There are two ways to do this:
    • Run LiveUpdate, which is the easiest way to obtain virus definitions. These virus definitions have undergone full quality assurance testing by Symantec Security Response and are posted to the LiveUpdate servers one time each week (usually Wednesdays) unless there is a major virus outbreak. To determine whether definitions for this threat are available by LiveUpdate, look at the Virus Definitions (LiveUpdate) line at the top of this write-up.
    • Download the definitions using the Intelligent Updater. Intelligent Updater virus definitions have undergone full quality assurance testing by Symantec Security Response. They are posted on U.S. business days (Monday through Friday). They must be downloaded from the Symantec Security Response Web site and installed manually. To determine whether definitions for this threat are available by the Intelligent Updater, look at the Virus Definitions (Intelligent Updater) line at the top of this write-up.

      Intelligent Updater virus definitions are available here. For detailed instructions on how to download and install the Intelligent Updater virus definitions from the Symantec Security Response Web site, click here.
  2. Start Norton AntiVirus (NAV), and make sure that it is configured to scan all files.
  3. Run a full system scan.
  4. Delete all files that NAV detects as W32.Glitchy.int.

NOTE: If NAV reports that it cannot delete an infected file, you must shut down the computer, turn off the power, and wait 30 seconds. Then restart the computer in Safe mode, and run the scan again. All Windows 32-bit operating systems except Windows NT can be restarted in Safe mode. For instructions on how to do this, read the document How to start the computer in Safe Mode .

Writeup By: Douglas Knowles