Trackware.Webhancer

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Updated: February 13, 2007 11:33:37 AM
Type: Trackware
Version: Not available
Publisher: webHancer Corp
Risk Impact: Low
File Names: Wbhshare.dll Whiehlpr.dll Whieshm.dll WhAgent.exe
Systems Affected: Windows

Behavior


Trackware.Webhancer is a program that monitors Web sites visited and sends this information to a remote server.

Symptoms


The files are detected as Trackware.Webhancer.

Transmission


Bundled with other programs, particularly certain versions of Grokster and AudioGalaxy.

Antivirus Protection Dates

  • Initial Rapid Release version October 02, 2014 revision 022
  • Latest Rapid Release version March 19, 2018 revision 039
  • Initial Daily Certified version August 18, 2003 revision 003
  • Latest Daily Certified version March 19, 2018 revision 019
  • Initial Weekly Certified release date August 18, 2003

Click here for a more detailed description of Rapid Release and Daily Certified virus definitions.

Updated: February 13, 2007 11:33:37 AM
Type: Trackware
Version: Not available
Publisher: webHancer Corp
Risk Impact: Low
File Names: Wbhshare.dll Whiehlpr.dll Whieshm.dll WhAgent.exe
Systems Affected: Windows


When Trackware.Webhancer is installed, it performs the following actions:

  1. Runs as a process named whAgent.

  2. Sends information on Web sites visited and performance data to a remote server.

  3. Downloads and installs updates to itself.


Updated: February 13, 2007 11:33:37 AM
Type: Trackware
Version: Not available
Publisher: webHancer Corp
Risk Impact: Low
File Names: Wbhshare.dll Whiehlpr.dll Whieshm.dll WhAgent.exe
Systems Affected: Windows


Removal using the Trackware.Webhancer Removal Tool
Symantec Security Response has developed a removal tool for Trackware.Webhancer. Use this removal tool first, as it is the easiest way to remove this risk.

The tool can be found here: http://securityresponse.symantec.com/avcenter/FixWebHancer.exe

The current version of the tool is 1.0.2 and will have a digital signature timestamp equivalent to 06/24/05 1:56 PM PST

Note:
The date and time displayed will be adjusted to your time zone, if your computer is not set to the Pacific time zone.

It has been reported that a computer with this security risk on it may also have other security risks installed. Symantec recommends that the following steps be carried out:

  1. Run the Removal Tool.
  2. Update the definitions by starting the Symantec program and running LiveUpdate.
  3. Run a full system scan to detect any other security risks on the computer.
  4. If the scan detects any further security risks, check for removal tools at http://securityresponse.symantec.com/avcenter/security.risks.tools.list.html
  5. If there are no removal tools for the security risks that are detected, follow the manual removal instructions listed in the risk report.

Manual Removal

The following instructions pertain to all Symantec antivirus products that support security risk detection.
  1. Update the definitions.
  2. Uninstall the security risk.
  3. Run a full system scan.
For specific details on each of these steps, read the following instructions.

1. To update the definitions
To obtain the most recent definitions, start your Symantec program and run LiveUpdate.

2. To uninstall the security risk
This security risk includes an uninstallation applet. In order to uninstall this security risk, complete the following instructions:
  1. Click Start > Settings > Control Panel or Start > Control Panel (this varies with the operating system).

  2. In the Control Panel window, double-click Add/Remove Programs.

    Windows Me only: If you do not see the Add/Remove Programs icon, click ...view all Control Panel options.

  3. Click WebHancer Survey Companion.

    Note: You may need to use the scroll bar to view the whole list.

  4. Click Add/Remove, Change/Remove, or Remove (this varies with the operating system).

  5. Click WebHancer Customer Companion.

  6. Click Add/Remove, Change/Remove, or Remove (this varies with the operating system). Follow the prompts.

    Note: After running the Add/Remove programs applet, all the files may have been removed. You will want to run a full system scan to ensure that this is the case. However, it is possible that no files will be detected after using Add/Remove programs.

3. To run the scan
  1. Start your Symantec antivirus program, and then run a full system scan.
  2. If any files are detected, and depending on which software version you are using, you may see one or more of the following options:

    Note: This applies only to versions of Norton AntiVirus that support security risk detection. If you are running a version of Symantec AntiVirus Corporate Edition that supports security risk detection, and security risk detection has been enabled, you will only see a message box that gives the results of the scan. If you have questions in this situation, contact your network administrator.
    • Exclude (Not recommended): If you click this button, it will set the risk so that it is no longer detectable. That is, the antivirus program will keep the security risk on your computer and will no longer detect it to remove from your computer.

    • Ignore or Skip: This option tells the scanner to ignore the risk for this scan only. It will be detected again the next time that you run a scan.

    • Cancel: This option is new to Norton Antivirus 2005. It is used when Norton Antivirus 2005 has determined that it cannot delete a security risk. This Cancel option tells the scanner to ignore the risk for this scan only, and thus, the risk will be detected again the next time that you run a scan.

      To actually delete the security risk:
      • Click its file name (under the Filename column).
      • In the Item Information box that displays, write down the full path and file name.
      • Then use Windows Explorer to locate and delete the file.

        If Windows reports that it cannot delete the file, this indicates that the file is in use. In this situation, complete the rest of the instructions on this page, restart the computer in Safe mode, and then delete the file using Windows Explorer. Restart the computer in Normal mode.

    • Delete: This option will attempt to delete the detected files. In some cases, the scanner will not be able to do this.
      • If you see a message, "Delete Failed" (or similar message), manually delete the file.
      • Click the file name of the risk that is under the Filename column.
      • In the Item Information box that displays, write down the full path and file name.
      • Then use Windows Explorer to locate and delete the file.

        If Windows reports that it cannot delete the file, this indicates that the file is in use. In this situation, complete the rest of the instructions on this page, restart the computer in Safe mode, and then delete the file using Windows Explorer. Restart the computer in Normal mode.
Important: If you are unable to start your Symantec antivirus product or the product reports that it cannot delete a detected file, you may need to stop the risk from running in order to remove it. To do this, run the scan in Safe mode. For instructions, read the document, How to start the computer in Safe Mode . Once you have restarted in Safe mode, run the scan again.

After the files are deleted, restart the computer in Normal mode.