W32.Netsky.AE@mm

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Discovered: October 25, 2004
Updated: February 13, 2007 12:29:03 PM
Also Known As: I-Worm.Skybag.a [Kaspersky], W32/Netsky.ah@MM [McAfee]
Type: Worm
Systems Affected: Windows


W32.Netsky.AE@mm is a mass-mailing worm that uses its own SMTP engine to send itself to all email addresses it finds in the Windows address book on the infected computer. It also spreads by copying itself to the shared folders of various file-sharing and instant messaging programs.



Removing entries from the Hosts file
If this threat has modified the Windows Hosts file, there are two ways to remove these entries:

  • Install and run the current version of LiveUpdate. This will remove only the entries that refer to Symantec domains.
  • Manually edit the Hosts file and remove all the entries that the worm added.

To run t he current version of LiveUpdate
  1. Click download LiveUpdate.

    Note:
    If you are not reading this Web page on the computer that is getting the error notice, the address for downloading the file is:

    ftp://ftp.symantec.com/public/english_us_canada/liveupdate/lusetup.exe

    If necessary, you can type this address into the address bar of the problem computer. Changes to the Hosts file will not stop you from getting to this site.

  2. Save the file to the Windows desktop.
  3. Double-click the lusetup.exe icon on the desktop to install LiveUpdate.
  4. Run LiveUpdate.
  5. Did you see the message "LU1860: LiveUpdate has detected a potential security compromise on your computer"?
    • If you did, let LiveUpdate "Remove these entries from the hosts files" (Recommended).
      This should allow LiveUpdate to run.
    • If you did not, that was not the cause of the problem. Return to the Removal section.


To manually edit the Hosts file and remove all the entries that the worm added

Note: The location of the Hosts file may vary and some computers may not have this file. For example, if the file exists in Windows 98, it will usually be in C:\Windows; and it is located in the C:\WINNT\system32\drivers\etc folder in Windows 2000. There may also be multiple copies of this file in different locations.


Follow the instructions for your operating system:
  • Windows 95/98/Me/NT/2000
    1. Click Start, point to Find or Search, and then click Files or Folders.
    2. Make sure that "Look in" is set to (C:) and that "Include subfolders" is checked.
    3. In the "Named" or "Search for..." box, type:

      hosts

    4. Click Find Now or Search Now.
    5. For each Hosts file that you find, right-click the file, and then click Open With.
    6. Deselect the "Always use this program to open this program" check box.
    7. Scroll through the list of programs and double-click Notepad.
    8. When the file opens, delete all the entries in step number 5 of the "Technical Details" section.
    9. Close Notepad and save your changes when prompted.

  • Windows XP
    1. Click Start > Search.
    2. Click All files and folders.
    3. In the "All or part of the file name" box, type:

      hosts

    4. Verify that "Look in" is set to "Local Hard Drives" or to (C:).
    5. Click More advanced options.
    6. Check Search system folders.
    7. Check Search subfolders.
    8. Click Search.
    9. Click Find Now or Search Now.
    10. For each Hosts file that you find, right-click the file, and then click Open With.
    11. Deselect the Always use this program to open this program check box.
    12. Scroll through the list of programs and double-click Notepad.
    13. When the file opens, delete all the entries in step number 5 of the "Technical Details" section.
    14. Close Notepad and save your changes when prompted.


Antivirus Protection Dates

  • Initial Rapid Release version October 26, 2004
  • Latest Rapid Release version September 28, 2010 revision 054
  • Initial Daily Certified version October 26, 2004
  • Latest Daily Certified version September 28, 2010 revision 036
  • Initial Weekly Certified release date October 27, 2004

Click here for a more detailed description of Rapid Release and Daily Certified virus definitions.

Writeup By: Yana Liu

Discovered: October 25, 2004
Updated: February 13, 2007 12:29:03 PM
Also Known As: I-Worm.Skybag.a [Kaspersky], W32/Netsky.ah@MM [McAfee]
Type: Worm
Systems Affected: Windows


When W32.Netsky.AE@mm is executed, it does the following:

  1. Copies itself as the following files:

    • %System%\bloodred.exe
    • %System%\Windows_kernel32.exe

      Note: %System% is a variable that refers to the System folder. By default this is C:\Windows\System (Windows 95/98/Me), C:\Winnt\System32 (Windows NT/2000), or C:\Windows\System32 (Windows XP).

  2. Creates a mutex named "~~~Bloodred~~~owns~~~you~~~xoxo~~~2004", so that only one instance of the worm runs on the computer.

  3. Creates the following files, which contain a copy of the worm:

    • %Windir%\bloodred.zip (A zipped copy of the worm. The file name within is Urgent_Info.pif.)
    • %System%\base64exe.sys (detected as W32.Netsky.AE@mm!enc)
    • %System%\base64zip.sys (detected as W32.Netsky.AE@mm!enc)

      Note: %Windir% is a variable that refers to the Windows installation folder. By default, this is C:\Windows or C:\Winnt.

  4. Creates the file %System%\frun.txt

  5. Adds the value:

    "Microsoft Kernel"="%System%\Windows_kernel32.exe"

    to the registry key:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

    so that the worm runs when you start Windows.

  6. Overwrites the %System%\DRIVERS\ETC\HOSTS file with the following text:

    127.0.0.1 www.norton.com
    127.0.0.1 norton.com
    127.0.0.1 yahoo.com
    127.0.0.1 www.yahoo.com
    127.0.0.1 microsoft.com
    127.0.0.1 www.microsoft.com
    127.0.0.1 windowsupdate.com
    127.0.0.1 www.windowsupdate.com
    127.0.0.1 www.mcafee.com
    127.0.0.1 mcafee.com
    127.0.0.1 www.nai.com
    127.0.0.1 nai.com
    127.0.0.1 www.ca.com
    127.0.0.1 ca.com
    127.0.0.1 liveupdate.symantec.com
    127.0.0.1 www.sophos.com
    127.0.0.1 www.google.com
    127.0.0.1 google.com

    which prevents access to several network-security related Web sites.

  7. Creates the following mutexes:

    • 'D'r'o'p'p'e'd'S'k'y'N'e't'
    • SkynetNotice
    • SkynetSasserVersionWithPingFast
    • JumpallsNlsTillt
    • Jobaka3l
    • Jobaka3
    • MuXxXxTENYKSDesignedAsTheFollowerOfSkynet-D
    • S-k-y-n-e-t--A-n-t-i-v-i-r-u-s-T-e-a-m
    • SkyNet-Sasser
    • AdmSkynetJKIS003
    • [SkyNet.cz]SystemsMutex
    • LK[SkyNet.cz]SystemsMutex
    • Netsky AV Guard
    • MI[SkyNet.cz]SystemsMutex
    • KO[SkyNet.cz]SystemsMutex
    • SkYnEt_AVP
    • Rabbo
    • Rabbo_Mutex
    • Bgl_*L*o*o*s*e*
    • _-oO]xX|-S-k-y-N-e-t-|Xx[Oo-_
    • _-oOaxX|-+S+-+k+-+y+-+N+-+e+-+t+-|XxKOo-_
    • 89845848594808308439858307378280987074387498739847
    • Protect_USUkUyUnUeUtU_Mutex
    • SyncMutex_USUkUyUnUeUtU
    • SyncMutex_USUkUyUnUeUtUU
    • _-=oOOSOkOyONOeOtOo=-_
    • NetDy_Mutex_Psycho
    • ____--->>>>U<<<<--____
    • (S)(k)(y)(N)(e)(t)
    • AdmMoodownJKIS003

  8. May display a message box with the following text:

    Windows encountered an error reading the file

  9. Terminates large number of antivirus and security applications. See the "Processes" section at the end of the Technical Details for a complete list.

  10. Listens on TCP port 2345 for commands from a remote attacker.

  11. If the attacker sends an executable file to the infected computer, the worm saves it in the %System% folder as an .exe file with a name made up of three to twelve random, lowercase letters, and then executes it.

  12. Performs a DoS against www.kazaa.com, if the infected computer's system date is set to November 15, 2004 or later.

  13. Copies itself to any folders that have names containing the string "shar" on the drives C through X, using one of the following names:

    • Visual Studio.NET.zip .exe
    • DVD Xcopy xpress.exe
    • Britney spears naked.jpeg .exe
    • Teen Porn.mpeg ..exe
    • Windows crack.zip ..exe
    • Kazaa Lite.zip ..exe
    • NETSKY SOURCE CODE.zip ..exe
    • Battlefield 1942.exe
    • Norton AntiVirus 2004.exe
    • Brianna banks and jenna jameson.mpeg ..exe
    • Snood new version.exe
    • Opera Registered version.exe
    • jenna jameson screensaver.scr
    • WINDOWS SOURCE CODE.zip ..exe
    • Windows Longhorn Beta.exe
    • WinRAR.exe
    • WinAmp 6.exe
    • Cisco source code.zip ..exe
    • Adobe Photoshop Full Version.exe
    • ACDSEE10.exe

  14. Closes the Windows Task Manager application, if it is open.

  15. Gathers email addresses from the Windows address book and from files with the following extensions:

    • .adb
    • .asp
    • .dbx
    • .doc
    • .htm
    • .html
    • .jsp
    • .rtf
    • .txt
    • .xml

  16. Uses its own SMTP engine to send itself to all the email addresses that it finds. The email has the following characteristics:

    From: (One of the following)
    • Server@<recipient domain>
    • administration@<recipient domain>
    • management@<recipient domain>
    • service@<recipient domain>
    • userhelp@<recipient domain>

      where <recipient domain> is the domain of the email address the worm is sending the email to. For example, if the email address is john@example.com, the email may have a From: line with the email address service@example.com.

      Subject: (One of the following)
    • Email Account Information
    • User Information
    • Detailed Information
    • URGENT PLEASE READ!
    • User Info
    • Server Error
    • Urgent Update!

      Message body: (One of the following)
    • Our server is experiencing some latency in our email service.
      The attachment contains details on how your account will be affected.
    • Due to recent internet attacks, your Email account security is being upgraded.
      The attachment contains more details
    • Our Email system has received reports of your account flooding email servers.
      There is more information on this matter in the attachment
    • We regret to inform you that your account has been hijacked and used for illegal purposes.
      The attachment has more information about what has happened.
    • Your Email account information has been removed from the system due to inactivity.
      To renew your account information refer to the attachment
    • There is urgent information in the attachment regarding your Email account

      Attachment: (One of the following)
    • Account_Information
    • Word_Document
    • Gift
    • Information
    • Details
    • Update

      followed by a .cmd, .pif, or .scr extension.

      The worm may also send a zipped copy of itself as an attachment.

  17. The worm avoids sending itself to email addresses that contain any of the following strings:

    • @hotmail
    • @fsecure
    • @virusli
    • @noreply
    • @norton
    • @norman
    • @mm
    • @sopho
    • @msn
    • @microsoft
    • @avp
    • @panda
    • @symantec

Processes
The worm will attempt to terminate any of the following processes:

    • AGENTSVR.EXE
    • ANTI-TROJAN.EXE
    • ANTIVIRUS.EXE
    • ANTS.EXE
    • APIMONITOR.EXE
    • APLICA32.EXE
    • APVXDWIN.EXE
    • ATCON.EXE
    • ATGUARD.EXE
    • ATRO55EN.EXE
    • ATUPDATER.EXE
    • ATWATCH.EXE
    • AUPDATE.EXE
    • AUTODOWN.EXE
    • AUTOTRACE.EXE
    • AUTOUPDATE.EXE
    • AVCONSOL.EXE
    • AVGSERV9.EXE
    • AVLTMAIN.EXE
    • AVPUPD.EXE
    • AVSYNMGR.EXE
    • AVWUPD32.EXE
    • AVXQUAR.EXE
    • AVprotect9x.exe
    • Au.exe
    • BD_PROFESSIONAL.EXE
    • BIDEF.EXE
    • BIDSERVER.EXE
    • BIPCP.EXE
    • BIPCPEVALSETUP.EXE
    • BISP.EXE
    • BLACKD.EXE
    • BLACKICE.EXE
    • BOOTWARN.EXE
    • BORG2.EXE
    • BS120.EXE
    • CCAPP.exe
    • CDP.EXE
    • CFGWIZ.EXE
    • CFIADMIN.EXE
    • CFIAUDIT.EXE
    • CFINET.EXE
    • CFINET32.EXE
    • CLEAN.EXE
    • CLEANER.EXE
    • CLEANER3.EXE
    • CLEANPC.EXE
    • CMGRDIAN.EXE
    • CMON016.EXE
    • CPD.EXE
    • CPF9X206.EXE
    • CPFNT206.EXE
    • CV.EXE
    • CWNB181.EXE
    • CWNTDWMO.EXE
    • D3dupdate.exe
    • DEFWATCH.EXE
    • DEPUTY.EXE
    • DPF.EXE
    • DPFSETUP.EXE
    • DRWATSON.EXE
    • DRWEBUPW.EXE
    • ENT.EXE
    • ESCANH95.EXE
    • ESCANHNT.EXE
    • ESCANV95.EXE
    • EXANTIVIRUS-CNET.EXE
    • FAST.EXE
    • FIREWALL.EXE
    • FLOWPROTECTOR.EXE
    • FP-WIN_TRIAL.EXE
    • FRW.EXE
    • FSAV.EXE
    • FSAV530STBYB.EXE
    • FSAV530WTBYB.EXE
    • FSAV95.EXE
    • GBMENU.EXE
    • GBPOLL.EXE
    • GUARD.EXE
    • HACKTRACERSETUP.EXE
    • HTLOG.EXE
    • HWPE.EXE
    • IAMAPP.EXE
    • IAMSERV.EXE
    • ICLOAD95.EXE
    • ICLOADNT.EXE
    • ICMON.EXE
    • ICSSUPPNT.EXE
    • ICSUPP95.EXE
    • ICSUPPNT.EXE
    • IFW2000.EXE
    • IPARMOR.EXE
    • IRIS.EXE
    • JAMMER.EXE
    • KAVLITE40ENG.EXE
    • KAVPERS40ENG.EXE
    • KERIO-PF-213-EN-WIN.EXE
    • KERIO-WRL-421-EN-WIN.EXE
    • KERIO-WRP-421-EN-WIN.EXE
    • KILLPROCESSSETUP161.EXE
    • LDPRO.EXE
    • LOCALNET.EXE
    • LOCKDOWN.EXE
    • LOCKDOWN2000.EXE
    • LSETUP.EXE
    • LUALL.EXE
    • LUCOMSERVER.EXE
    • LUINIT.EXE
    • MCAGENT.EXE
    • MCUPDATE.EXE
    • MFW2EN.EXE
    • MFWENG3.02D30.EXE
    • MGUI.EXE
    • MINILOG.EXE
    • MOOLIVE.EXE
    • MRFLUX.EXE
    • MSCONFIG.EXE
    • MSINFO32.EXE
    • MSSMMC32.EXE
    • MU0311AD.EXE
    • NAV80TRY.EXE
    • NAVAPW32.EXE
    • NAVDX.EXE
    • NAVSTUB.EXE
    • NAVW32.EXE
    • NC2000.EXE
    • NCINST4.EXE
    • NDD32.EXE
    • NEOMONITOR.EXE
    • NETARMOR.EXE
    • NETINFO.EXE
    • NETMON.EXE
    • NETSCANPRO.EXE
    • NETSPYHUNTER-1.2.EXE
    • NETSTAT.EXE
    • NISSERV.EXE
    • NISUM.EXE
    • NMAIN.EXE
    • NORTON_INTERNET_SECU_3.0_407.EXE
    • NPF40_TW_98_NT_ME_2K.EXE
    • NPFMESSENGER.EXE
    • NPROTECT.EXE
    • NSCHED32.EXE
    • NTVDM.EXE
    • NUPGRADE.EXE
    • NVARCH16.EXE
    • NWINST4.EXE
    • NWTOOL16.EXE
    • OSTRONET.EXE
    • OUTPOST.EXE
    • OUTPOSTINSTALL.EXE
    • OUTPOSTPROINSTALL.EXE
    • PADMIN.EXE
    • PANIXK.EXE
    • PAVPROXY.EXE
    • PCC2002S902.EXE
    • PCC2K_76_1436.EXE
    • PCCIOMON.EXE
    • PCDSETUP.EXE
    • PCFWALLICON.EXE
    • PCIP10117_0.EXE
    • PDSETUP.EXE
    • PERISCOPE.EXE
    • PERSFW.EXE
    • PF2.EXE
    • PFWADMIN.EXE
    • PINGSCAN.EXE
    • PLATIN.EXE
    • POPROXY.EXE
    • POPSCAN.EXE
    • PORTDETECTIVE.EXE
    • PPINUPDT.EXE
    • PPTBC.EXE
    • PPVSTOP.EXE
    • PROCEXPLORERV1.0.EXE
    • PROPORT.EXE
    • PROTECTX.EXE
    • PSPF.EXE
    • PURGE.EXE
    • PVIEW95.EXE
    • QCONSOLE.EXE
    • QSERVER.EXE
    • RAV8WIN32ENG.EXE
    • RESCUE.EXE
    • RESCUE32.EXE
    • RRGUARD.EXE
    • RSHELL.EXE
    • RTVSCN95.EXE
    • RULAUNCH.EXE
    • SAFEWEB.EXE
    • SBSERV.EXE
    • SD.EXE
    • SETUPVAMEEVAL.EXE
    • SETUP_FLOWPROTECTOR_US.EXE
    • SFC.EXE
    • SGSSFW32.EXE
    • SHELLSPYINSTALL.EXE
    • SHN.EXE
    • SMC.EXE
    • SOFI.EXE
    • SPF.EXE
    • SPHINX.EXE
    • SPYXX.EXE
    • SS3EDIT.EXE
    • ST2.EXE
    • SUPFTRL.EXE
    • SUPPORTER5.EXE
    • SYMPROXYSVC.EXE
    • SYSEDIT.EXE
    • TASKMON.EXE
    • TAUMON.EXE
    • TAUSCAN.EXE
    • TC.EXE
    • TCA.EXE
    • TCM.EXE
    • TDS-3.EXE
    • TDS2-98.EXE
    • TDS2-NT.EXE
    • TFAK5.EXE
    • TGBOB.EXE
    • TITANIN.EXE
    • TITANINXP.EXE
    • TRACERT.EXE
    • TRJSCAN.EXE
    • TRJSETUP.EXE
    • TROJANTRAP3.EXE
    • UNDOBOOT.EXE
    • UPDATE.EXE
    • VBCMSERV.EXE
    • VBCONS.EXE
    • VBUST.EXE
    • VBWIN9X.EXE
    • VBWINNTW.EXE
    • VCSETUP.EXE
    • VFSETUP.EXE
    • VIRUSMDPERSONALFIREWALL.EXE
    • VNLAN300.EXEVNPC3000.EXE
    • VPC42.EXE
    • VPFW30S.EXE
    • VPTRAY.EXE
    • VSCENU6.02D30.EXE
    • VSECOMR.EXE
    • VSHWIN32.EXE
    • VSISETUP.EXE
    • VSMAIN.EXE
    • VSMON.EXE
    • VSSTAT.EXE
    • VSWIN9XE.EXE
    • VSWINNTSE.EXE
    • VSWINPERSE.EXE
    • W32DSM89.EXE
    • W9X.EXE
    • WATCHDOG.EXE
    • WEBSCANX.EXE
    • WGFE95.EXE
    • WHOSWATCHINGME.EXE
    • WINRECON.EXE
    • WNT.EXE
    • WRADMIN.EXE
    • WRCTRL.EXE
    • WSBGATE.EXE
    • WYVERNWORKSFIREWALL.EXE
    • XPF202EN.EXE
    • ZAPRO.EXE
    • ZAPSETUP3001.EXE
    • ZATUTOR.EXE
    • ZAUINST.EXE
    • ZONALM2601.EXE
    • ZONEALARM.EXE
    • avserve2.exe


Recommendations

Symantec Security Response encourages all users and administrators to adhere to the following basic security "best practices":

  • Use a firewall to block all incoming connections from the Internet to services that should not be publicly available. By default, you should deny all incoming connections and only allow services you explicitly want to offer to the outside world.
  • Enforce a password policy. Complex passwords make it difficult to crack password files on compromised computers. This helps to prevent or limit damage when a computer is compromised.
  • Ensure that programs and users of the computer use the lowest level of privileges necessary to complete a task. When prompted for a root or UAC password, ensure that the program asking for administration-level access is a legitimate application.
  • Disable AutoPlay to prevent the automatic launching of executable files on network and removable drives, and disconnect the drives when not required. If write access is not required, enable read-only mode if the option is available.
  • Turn off file sharing if not needed. If file sharing is required, use ACLs and password protection to limit access. Disable anonymous access to shared folders. Grant access only to user accounts with strong passwords to folders that must be shared.
  • Turn off and remove unnecessary services. By default, many operating systems install auxiliary services that are not critical. These services are avenues of attack. If they are removed, threats have less avenues of attack.
  • If a threat exploits one or more network services, disable, or block access to, those services until a patch is applied.
  • Always keep your patch levels up-to-date, especially on computers that host public services and are accessible through the firewall, such as HTTP, FTP, mail, and DNS services.
  • Configure your email server to block or remove email that contains file attachments that are commonly used to spread threats, such as .vbs, .bat, .exe, .pif and .scr files.
  • Isolate compromised computers quickly to prevent threats from spreading further. Perform a forensic analysis and restore the computers using trusted media.
  • Train employees not to open attachments unless they are expecting them. Also, do not execute software that is downloaded from the Internet unless it has been scanned for viruses. Simply visiting a compromised Web site can cause infection if certain browser vulnerabilities are not patched.
  • If Bluetooth is not required for mobile devices, it should be turned off. If you require its use, ensure that the device's visibility is set to "Hidden" so that it cannot be scanned by other Bluetooth devices. If device pairing must be used, ensure that all devices are set to "Unauthorized", requiring authorization for each connection request. Do not accept applications that are unsigned or sent from unknown sources.
  • For further information on the terms used in this document, please refer to the Security Response glossary.

Writeup By: Yana Liu

Discovered: October 25, 2004
Updated: February 13, 2007 12:29:03 PM
Also Known As: I-Worm.Skybag.a [Kaspersky], W32/Netsky.ah@MM [McAfee]
Type: Worm
Systems Affected: Windows


The following instructions pertain to all current and recent Symantec antivirus products, including the Symantec AntiVirus and Norton AntiVirus product lines.

  1. Disable System Restore (Windows Me/XP).
  2. Update the virus definitions.
  3. Run a full system scan and delete all the files detected as W32.Netsky.AE@mm.
  4. Delete the value that was added to the registry.
For specific details on each of these steps, read the following instructions.

1. To disable System Restore (Windows Me/XP)
If you are running Windows Me or Windows XP, we recommend that you temporarily turn off System Restore. Windows Me/XP uses this feature, which is enabled by default, to restore the files on your computer in case they become damaged. If a virus, worm, or Trojan infects a computer, System Restore may back up the virus, worm, or Trojan on the computer.

Windows prevents outside programs, including antivirus programs, from modifying System Restore. Therefore, antivirus programs or tools cannot remove threats in the System Restore folder. As a result, System Restore has the potential of restoring an infected file on your computer, even after you have cleaned the infected files from all the other locations.

Also, a virus scan may detect a threat in the System Restore folder even though you have removed the threat.

For instructions on how to turn off System Restore, read your Windows documentation, or one of the following articles:

Note:
When you are completely finished with the removal procedure and are satisfied that the threat has been removed, re-enable System Restore by following the instructions in the aforementioned documents.


For additional information, and an alternative to disabling Windows Me System Restore, see the Microsoft Knowledge Base article, "Antivirus Tools Cannot Clean Infected Files in the _Restore Folder ," Article ID: Q263455.

2. To update the virus definitions
Symantec Security Response fully tests all the virus definitions for quality assurance before they are posted to our servers. There are two ways to obtain the most recent virus definitions:
  • Running LiveUpdate, which is the easiest way to obtain virus definitions: These virus definitions are posted to the LiveUpdate servers once each week (usually on Wednesdays), unless there is a major virus outbreak. To determine whether definitions for this threat are available by LiveUpdate, refer to the Virus Definitions (LiveUpdate).
  • Downloading the definitions using the Intelligent Updater: The Intelligent Updater virus definitions are posted daily. You should download the definitions from the Symantec Security Response Web site and manually install them. To determine whether definitions for this threat are available by the Intelligent Updater, refer to the Virus Definitions (Intelligent Updater).

    The Intelligent Updater virus definitions are available: Read "How to update virus definition files using the Intelligent Updater" for detailed instructions.

    Note: If you see an error, such as LU1418, when you try to run LiveUpdate and you cannot get the Web site hosting the Intelligent Updater, it is likely that the worm has modified the Hosts file. You can either download and install LiveUpdate 2.5, which can remove Symantec entries from that file, or you can edit it yourself. See the instructions for both in the "Additional Information" section below.

3. To scan for and delete the infected files
  1. Start your Symantec antivirus program and make sure that it is configured to scan all the files.
  2. Run a full system scan.
  3. If any files are detected as infected with W32.Netsky.AE@mm, click Delete.


    Note:
    If your Symantec antivirus product reports that it cannot delete an infected file, Windows may be using the file. To fix this, run the scan in Safe mode. For instructions, read the document, "How to start the computer in Safe Mode." Once you have restarted in Safe mode, run the scan again.

    (After the files are deleted, you can leave the computer in Safe mode and proceed with section 4. When that is done, restart the computer in Normal mode.)

4. To delete the value from the registry


Important:
Symantec strongly recommends that you back up the registry before making any changes to it. Incorrect changes to the registry can result in permanent data loss or corrupted files. Modify the specified keys only. Read the document, "How to make a backup of the Windows registry ," for instructions.
  1. Click Start > Run.
  2. Type regedit

    Then click OK.

  3. Navigate to the key:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

  4. In the right pane, delete the value:

    "Microsoft Kernel"="%system%\Windows_kernel32.exe"

  5. Exit the Registry Editor.


Writeup By: Yana Liu