Symantec Support Tool ActiveX Control Cleanup Tool

Download Removal Tool|Printer Friendly Page

Discovered: October 04, 2006
Updated: October 05, 2006 12:00:00 AM
Type: Removal Information

This tool is designed to address the issue as described in Symantec Security Advisory SYM06-019

What the tool does

The Symantec Support Tool ActiveX Control Cleanup Tool removes vulnerable versions of the Active X control installed with some of Symantec’s consumer products and as a part of Symantec’s technical support troubleshooting tools, as documented in Symantec Security Advisory SYM06-019 .

Obtaining and running the tool

NOTE: You need administrative rights to run this tool on Windows NT 4.0, Windows 2000, or Windows XP.

Download the FixAdix.exe file from:

Save the file to a convenient location, such as the downloads folder or the Windows Desktop.

Refer to the section "Digital signature" to check the authenticity of the digital signature.

Close all running programs and restart the computer.

Close all running programs before running the tool.

Double-click the FixAdix.exe file to start the removal tool.

Click Start to begin the process, and then allow the tool to run.

When the tool has finished running, you will see a message indicating that the Symantec Security Check files have been removed from your computer.

Digital signature

FixAdix.exe is digitally signed. Symantec recommends that you use only copies of FixAdix.exe that have been directly downloaded from the Symantec Security Response Web site. To check the authenticity of the digital signature, follow these steps:

Go to

Download and save the Chktrust.exe file into the same folder in which you saved FixAdix.exe (for example, C:\Downloads).

Depending on your operating system, do one of the following:

Click Start, point to Programs, and then click MS-DOS Prompt


Click Start, point to Programs, click Accessories, and then click Command Prompt.

Change to the folder where FixAdix.exe and Chktrust.exe are stored, and then type:

chktrust -i FixAdix.exe

For example, if you saved the file to the C:\Downloads folder, you would enter the following commands:

cdcd downloads
chktrust -i FixAdix.exe

Press Enter after typing each command. If the digital signature is valid, you will see the following:

Do you want to install and run "Symantec Security Check Cleanup Tool" signed on 8/24/2006 3:11:59 AM and distributed by Symantec Corporation?


The date and time displayed in this dialog box will be adjusted to your time zone if your computer is not set to the Pacific time zone.

If you are using Daylight Saving time, the displayed time will be exactly one hour earlier.

If this dialog box does not appear, there are two possible reasons:

The tool is not from Symantec: Unless you are sure that the tool is legitimate and that you downloaded it from the legitimate Symantec Web site, do not run it.

The tool is from Symantec and is legitimate, however, your operating system was previously instructed to always trust content from Symantec: For information on this and how to view the confirmation dialog again, read the document How to restore the Publisher Authenticity confirmation dialog box.

Click Yes to close the dialog box.

Type Exit, and then press Enter. This will close the MS-DOS session.