Updated: September 11, 2007 2:01:17 PM
Type: Misleading Application
Risk Impact: Medium
Systems Affected: Windows
ErrClean is a misleading application that gives false reports of errors on the computer.
Antivirus Protection Dates
- Initial Rapid Release version October 02, 2014 revision 022
- Latest Rapid Release version November 03, 2019 revision 020
- Initial Daily Certified version September 10, 2007 revision 017
- Latest Daily Certified version November 04, 2019 revision 060
Click here for a more detailed description of Rapid Release and Daily Certified virus definitions.
This program must be manually installed.
When it is executed and a scan is run, it scans the computer and displays exaggerated reports of errors on the computer.
The risk also displays a registration screen, asking the user to register the software to remove the falsely reported threats.
When the program is executed, it creates the following folder:
Next, the program creates the following files:
- C:\Documents and Settings\All Users\Application Data\errclean\Data\em
- C:\Documents and Settings\All Users\Application Data\errclean\Data\oid
- C:\Documents and Settings\All Users\Application Data\errclean\Data\user
- C:\Documents and Settings\All Users\Start Menu\Programs\ErrClean\Contact Customer Service.lnk
- C:\Documents and Settings\All Users\Start Menu\Programs\ErrClean\ErrClean.lnk
- C:\Documents and Settings\All Users\Start Menu\Programs\ErrClean\Uninstall ErrClean.lnk
- %UserProfile%\Local Settings\Temp\[RANDOM CHARACTERS]\setup.exe
- %UserProfile%\Local Settings\Temp\[RANDOM CHARACTERS]\settings.ini
- %UserProfile%\Local Settings\Temp\[RANDOM CHARACTERS]\setup.len
It also creates the following clean files:
The program then creates the following registry entries so that it executes whenever Windows starts:
- HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\"ErrClean" = "C:\Program Files\ErrClean\SysRep.exe"
- HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\"ugescw" = ""C:\PROGRA~1\ErrClean\ugescw.exe" -start"
It also creates the following registry subkeys:
- HKEY_USERS\[ALL USERS]\Software\ErrClean
- HKEY_LOCAL_MACHINE\SOFTWARE\Purchased Products\System Error Repair
The following instructions pertain to all current and recent Symantec antivirus products, including the Symantec AntiVirus and Norton AntiVirus product lines.
- Disable System Restore (Windows Me/XP).
- Update the virus definitions.
- Run a full system scan.
- Delete any values added to the registry.
For specific details on each of these steps, read the following instructions.
1. To disable System Restore (Windows Me/XP)
If you are running Windows Me or Windows XP, we recommend that you temporarily turn off System Restore. Windows Me/XP uses this feature, which is enabled by default, to restore the files on your computer in case they become damaged. If a virus, worm, or Trojan infects a computer, System Restore may back up the virus, worm, or Trojan on the computer.
Windows prevents outside programs, including antivirus programs, from modifying System Restore. Therefore, antivirus programs or tools cannot remove threats in the System Restore folder. As a result, System Restore has the potential of restoring an infected file on your computer, even after you have cleaned the infected files from all the other locations.
Also, a virus scan may detect a threat in the System Restore folder even though you have removed the threat.
For instructions on how to turn off System Restore, read your Windows documentation, or one of the following articles:
- How to disable or enable Windows Me System Restore
- How to turn off or turn on Windows XP System Restore
Note: When you are completely finished with the removal procedure and are satisfied that the threat has been removed, reenable System Restore by following the instructions in the aforementioned documents.
For additional information, and an alternative to disabling Windows Me System Restore, see the Microsoft Knowledge Base article: Antivirus Tools Cannot Clean Infected Files in the _Restore Folder (Article ID: Q263455).
2. To update the virus definitions
Symantec Security Response fully tests all the virus definitions for quality assurance before they are posted to our servers. There are two ways to obtain the most recent virus definitions:
- Running LiveUpdate, which is the easiest way to obtain virus definitions.
If you use Norton AntiVirus 2006, Symantec AntiVirus Corporate Edition 10.0, or newer products, LiveUpdate definitions are updated daily. These products include newer technology.
If you use Norton AntiVirus 2005, Symantec AntiVirus Corporate Edition 9.0, or earlier products, LiveUpdate definitions are updated weekly. The exception is major outbreaks, when definitions are updated more often.
- Downloading the definitions using the Intelligent Updater: The Intelligent Updater virus definitions are posted daily. You should download the definitions from the Symantec Security Response Web site and manually install them.
The latest Intelligent Updater virus definitions can be obtained here: Intelligent Updater virus definitions . For detailed instructions read the document: How to update virus definition files using the Intelligent Updater .
3. To run a full system scan
- Start your Symantec antivirus program and make sure that it is configured to scan all the files.
For Norton AntiVirus consumer products: Read the document: How to configure Norton AntiVirus to scan all files.
For Symantec AntiVirus Enterprise products: Read the document: How to verify that a Symantec Corporate antivirus product is set to scan all files.
- Run a full system scan.
- If any files are detected, follow the instructions displayed by your antivirus program.
After the files are deleted, restart the computer in Normal mode and proceed with the next section.
Warning messages may be displayed when the computer is restarted, since the threat may not be fully removed at this point. You can ignore these messages and click OK. These messages will not appear when the computer is restarted after the removal instructions have been fully completed. The messages displayed may be similar to the following:
Title: [FILE PATH]
Message body: Windows cannot find [FILE NAME]. Make sure you typed the name correctly, and then try again. To search for a file, click the Start button, and then click Search.
4. To delete the value from the registry
Important: Symantec strongly recommends that you back up the registry before making any changes to it. Incorrect changes to the registry can result in permanent data loss or corrupted files. Modify the specified subkeys only. For instructions refer to the document: How to make a backup of the Windows registry .
- Click Start > Run.
- Type regedit
- Click OK.
Note: If the registry editor fails to open the threat may have modified the registry to prevent access to the registry editor. Security Response has developed a tool to resolve this problem. Download and run this tool, and then continue with the removal.
- Navigate to and delete the following registry entries:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\"ErrClean" = "C:\Program Files\ErrClean\SysRep.exe"
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\"ugescw" = ""C:\PROGRA~1\ErrClean\ugescw.exe" -start"
- Navigate to and delete the following registry subkeys:
HKEY_LOCAL_MACHINE\SOFTWARE\Purchased Products\System Error Repair
- Exit the Registry Editor.