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Security Advisories Relating to Symantec Products - Altiris WISE Package Studio SQL Injections


March 14, 2012

Revision History




CVSS2 Base Score: 5.82

Impact 6.44, Exploitability 6.45

CVSS2 Vector:  (AV:A/AC:L/Au:N/C:P/I:P/A:P)

Symantec’s Altiris WISE Package Studio is susceptible to SQL injection attacks. It is possible to  execute arbitrary SQL queries on the backend database of a targeted system.

Affected Product(s)





Altiris WISE Package Studio

8.0 and prior


Apply WISE Package Studio 8.0MR1 or

Migrate to Admin Studio for Symantec


Note: All versions of Altiris WISE Package Studio are currently end-of-life.  However, version 8.0 is still under support. Customers are advised, when able,  to migrate to the new Admin Studio for Symantec.


Symantec was informed of multiple SQL injection issues in the software packaging and deployment application, Altiris WISE Package Studio 8.0,  which could allow a malicious user with authorized access to execute arbitrary sql queries on the backend database of the system.   


In a normal installation, the WISE Package Studio is restricted to administrator-level access and should not be accessible external to the network environment.  To attempt to take advantage of these issues, a non-privileged network user would need to be granted authorized, or gain unauthorized, access to the application.  An external attacker would need to entice a network user with authorized access to run arbitrary sql queries of the attacker’s choice.

A successful exploitation of these issues could potentially allow data disclosure/modification or deletion or possibly compromise the underlying database system with privileges of the logged-in user.


Symantec Response
Symantec engineers verified these issues on the supported product version. A product update is available to address these issues. Symantec recommends users apply the update, 8.0MR1, to Altiris WISE Package Studio version 8.0.  Customers may also work through their normal support channels for information on migrating to Admin Studio for Symantec.


Altiris WISE Package Studio 8.0MR1 is available through the FileConnect -Electronic Software Distribution web site, https://fileconnect.symantec.com/.


Best Practices

As a part of normal best practices, Symantec strongly recommends:

  • Restrict access to administration or management systems to privileged users
  • Restrict remote access, if required, to trusted/authorized systems only
  • Run under the principle of least privilege where possible to limit the impact of exploit by threats
  • Keep all operating systems and applications updated with the latest vendor patches
  • Follow a multi-layered approach to security. Run both firewall and anti-malware applications, at a minimum, to provide multiple points of detection and protection to both inbound and outbound threats
  • Deploy network and host-based intrusion detection systems to monitor network traffic for signs of anomalous or suspicious activity. This may aid in detection of attacks or malicious activity related to exploitation of latent vulnerabilities


Security Focus, http://www.securityfocus.com, has assigned Bugtraq ID (BID) 52392 for inclusion in the Security Focus vulnerability database.

These issues are candidates for inclusion in the CVE list (http://cve.mitre.org), which standardizes names for security problems. CVE-2012-0293 has been assigned.

Symantec would like to thank
rgod working with Beyond Security's SecuriTeam Secure Disclosure (http://www.beyondsecurity.com/ssd.html) program for reporting these issues and working with us as we resolved them.



Symantec takes the security and proper functionality of our products very seriously. As founding members of the Organization for Internet Safety (OISafety), Symantec supports and follows responsible disclosure guidelines.
Symantec has developed a Software Security Vulnerability Management Process document outlining the process we follow in addressing suspected vulnerabilities in our products.
Symantec Corporation firmly believes in a proactive approach to secure software development and implements security review into various stages of the software development process. Additionally, Symantec is committed to the security of its products and services as well as to its customers’ data. Symantec is committed to continually improving its software security process.
This document provides an overview of the current Secure Development Lifecycle (SDLC) practice applicable to Symantec’s product and service teams as well as other software security related activities and policies used by such teams. This document is intended as a summary and does not represent a comprehensive list of security testing and practices conducted by Symantec in the software development process.
Please contact secure@symantec.com if you believe you have discovered a security issue in a Symantec product. A member of the Symantec Software Security team will contact you regarding your submission to coordinate any required response. Symantec strongly recommends using encrypted email for reporting vulnerability information to secure@symantec.com.
The Symantec Software Security PGP key can be found at the following location:
Permission to redistribute this alert electronically is granted as long as it is not edited in any way unless authorized by Symantec Software Security. Reprinting the whole or part of this alert in any medium other than electronically requires permission from secure@symantec.com.
Last modified on: March 14, 2012
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