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Security Advisories Relating to Symantec Products - Symantec Management Platform Agent Static Service Key


October 8, 2013








Base Score



CVSS2 Vector

Symantec Management Platform Agent Static Service Key   - Medium






Exploit Publicly Available:  No


The Symantec Management Platform agent and task agent installs a registry service key that is used to retrieve software packages from package servers.  The registry key is locally accessible and can potentially be extracted and decrypted by an authorized local user using a static key common to all agent installations.

Affected Products





Symantec Management Platform




Symantec Management Platform 7.1 SP2 Mp1.1v7 rollup

Symantec Management Platform 7.5

Symantec Management Platform



Symantec Management Platform 7.1 SP2 Mp1.1v7 rollup

Symantec Management Platform 7.5

Note: The Symantec Management Platform is used by Altiris IT Management Suite, Altiris Client Management Suite, Altiris Asset Management Suite, Altiris Server Management Suite and individual solutions included in those suites.

Non-Affected Products




Symantec Management Platform





The Symantec Management Platform Agent version 7.0 and 7.1 install a registry service key used to retrieve software packages from package servers.  This service key is locally accessible and can be potentially extracted and decrypted by any authorized local user using a static key common to all agent installations.


Access to this service key could potentially allow a local user to gain access to package servers and other network resources accessible with the same service key, interfering with communications between the client and server or, disrupting or modifying the capability of the management server to effectively monitor and manage the client system.

Symantec Response
Symantec engineers have reviewed and validated this issue as impacting versions 7.0 and 7.1 of the Symantec Management Platform and have addressed this issue in the Symantec Management Platform 7.1 SP2 MP1.1 v7 rollup release.  Or, migrate to Symantec Management Platform 7.5.

Symantec recommends customers apply the v7 rollup or migrate to Symantec Management Platform 7.5 at their earliest opportunity to protect from any attempts against this issue.

Customers may obtain additional information from the following FAQ document: http://www.symantec.com/docs/HOWTO85078

Symantec is not aware of exploitation of or adverse customer impact from this issue.


Update Information

The Symantec Management Platform 7.1 SP2 MP1.1 v7 rollup can be downloaded from:  http://www.symantec.com/docs/HOWTO81832

Best Practices
As part of normal best practices, Symantec strongly recommends that customers:

  •  • Restrict access of administration or management systems to privileged users.
  •  • Restrict remote access, if required, to trusted/authorized systems only.
  •  • Run under the principle of least privilege where possible to limit the impact of   exploit by threats.
  •  • Keep all operating systems and applications updated with the latest vendor patches.
  •  • Follow a multi-layered approach to security. Run both firewall and anti-malware applications, at a minimum, to provide multiple points of detection and protection to both inbound and outbound threats.
  •  • Deploy network and host-based intrusion detection systems to monitor network traffic for signs of anomalous or suspicious activity. This may aid in detection of attacks or malicious activity related to exploitation of latent vulnerabilities

Symantec credits Julien Bachmann and Michael Zanetta with SCRT Information Security, http://www.scrt.ch for reporting this issue and working with us as we resolved it.


BID: Security Focus, http://www.securityfocus.com, has assigned a Bugtraq ID (BID) to this issue for inclusion in the Security Focus vulnerability database.

CVE: The issue is a candidate for inclusion in the CVE list (http://cve.mitre.org), which standardizes names for security problems.








Symantec Management Platform Agent Static Service Key  






Symantec takes the security and proper functionality of our products very seriously. As founding members of the Organization for Internet Safety (OISafety), Symantec supports and follows responsible disclosure guidelines.
Symantec has developed a Software Security Vulnerability Management Process document outlining the process we follow in addressing suspected vulnerabilities in our products.
Symantec Corporation firmly believes in a proactive approach to secure software development and implements security review into various stages of the software development process. Additionally, Symantec is committed to the security of its products and services as well as to its customers’ data. Symantec is committed to continually improving its software security process.
This document provides an overview of the current Secure Development Lifecycle (SDLC) practice applicable to Symantec’s product and service teams as well as other software security related activities and policies used by such teams. This document is intended as a summary and does not represent a comprehensive list of security testing and practices conducted by Symantec in the software development process.
Please contact secure@symantec.com if you believe you have discovered a security issue in a Symantec product. A member of the Symantec Software Security team will contact you regarding your submission to coordinate any required response. Symantec strongly recommends using encrypted email for reporting vulnerability information to secure@symantec.com.
The Symantec Software Security PGP key can be found at the following location:
Permission to redistribute this alert electronically is granted as long as it is not edited in any way unless authorized by Symantec Software Security. Reprinting the whole or part of this alert in any medium other than electronically requires permission from secure@symantec.com.
Last modified on: October 8, 2013
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