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Security Advisories Relating to Symantec Products - Symantec Updates Gear Driver for Local Access Denial of Service


November 9, 2011

Revision History

12/9/2011 - Updated advisory to reflect availability of Backup Exec System Recovery 2010 SP4 to address this issue.




CVSS2 Base Score: 4.4

Impact 6.9, Exploitability 2.7

CVSS2 Vector:  (AV:L/AC:M/Au:S/C:N/I:N/A:C)

Exploit Publicly Available:  Yes


Symantec has provided updates for the Gear Software driver ‘GEARAspiWDM.sys’ in affected versions of supported Symantec products. This update addresses a possible local access denial of service system crash.


Product(s) Affected




Backup Exec System Recovery(BESR) 8.5,

BESR 2010


8.5.x, 9.0.x


Download latest driver from http://www.gearsoftware.com/support/drivers.php

Upgrade to BESR2010 SP4



Symantec System Recovery(SSR) 2011




 Run LiveUpdate in Interactive Mode or Upgrade to SSR 10.0.1

Norton 360


Run LiveUpdate in Interactive Mode

Norton Ghost

15 and earlier

Download latest driver from http://www.gearsoftware.com/support/drivers.php


NOTE:  ONLY the specific products identified above are affected by this issue.



Symantec is aware of a local denial of service as a result of the Gear Software CD DVD filter driver GEARAspiWDM.sys improper validation of external input. The Gear Software driver ships with Symantec products identified in the affected products table above. Successful exploitation would require local authorized access to the targeted system or interaction with an authorized local user to upload and run malicious code on their system.


Symantec Response

Symantec engineers confirmed the issue existing in the Gear Software driver version shipped with the listed products.  Gear Software released a driver update to address this issue. Symantec recommends all affected product customers download and apply the update identified above to prevent threats of this nature.


Symantec is not aware of any exploitation of, or adverse customer impact from this issue.


Obtaining the Update

Norton 360 and Symantec System Recovery customers running LiveUpdate in automatic mode have already received an updated version of the affected driver. However, to ensure all available updates have been applied, users can run a manual (interactive) LiveUpdate as follows:


  • Open any installed Norton 360 or Symantec System Recovery product
  • Run LiveUpdate until all available product updates are downloaded and installed


Customers running other impacted products should upgrade to the recommended product version indicated in the Affected Products table or download and apply the latest Gear driver from Gear Software’s web site:


  • From a browser window, navigate to the Gear Software Driver update page or following this link: http://www.gearsoftware.com/support/drivers.cfm
  • Click the Driver Installer link (for 32 0r 64-bit systems)
  • At the prompt, click “Run” to install the update directly or “Save” to download the update package to your system where the driver can then be installed.


Backup Exec System Recovery 2010 customers can download the latest update, BESR 2010 SP4, through the FileConnect-Electronic Software Distribution at https://fileconnect.symantec.com/.

Symantec System Recovery 2011 customers can download the latest release, SSR 10.0.1, through the FileConnect-Electronic Software Distribution site at https://fileconnect.symantec.com/.

Best Practices

As part of normal best practices, Symantec strongly recommends:

  • Restrict access to administration or management systems to privileged users.
  • Disable remote access or restrict it to trusted/authorized systems only.
  • Keep all operating systems and applications updated with the latest vendor patches.
  • Follow a multi-layered approach to security. Run both firewall and anti-malware applications, at a minimum, to provide multiple points of detection and protection to both inbound and outbound threats.
  • Deploy network and host-based intrusion detection systems to monitor network traffic for signs of anomalous or suspicious activity. This may aid in detection of attacks or malicious activity related to exploitation of latent vulnerabilities.




Security Focus, http://www.securityfocus.com, has assigned Bugtraq ID (BID) 47822 to this issue in the Security Focus vulnerability database.

CVE: This issue is a candidate for inclusion in the CVE list (http://cve.mitre.org), which standardizes names for security problems. CVE-2011-3477 has been assigned to this issue.






Symantec takes the security and proper functionality of our products very seriously. As founding members of the Organization for Internet Safety (OISafety), Symantec supports and follows responsible disclosure guidelines.
Symantec has developed a Software Security Vulnerability Management Process document outlining the process we follow in addressing suspected vulnerabilities in our products.
Symantec Corporation firmly believes in a proactive approach to secure software development and implements security review into various stages of the software development process. Additionally, Symantec is committed to the security of its products and services as well as to its customers’ data. Symantec is committed to continually improving its software security process.
This document provides an overview of the current Secure Development Lifecycle (SDLC) practice applicable to Symantec’s product and service teams as well as other software security related activities and policies used by such teams. This document is intended as a summary and does not represent a comprehensive list of security testing and practices conducted by Symantec in the software development process.
Please contact secure@symantec.com if you believe you have discovered a security issue in a Symantec product. A member of the Symantec Software Security team will contact you regarding your submission to coordinate any required response. Symantec strongly recommends using encrypted email for reporting vulnerability information to secure@symantec.com.
The Symantec Software Security PGP key can be found at the following location:
Permission to redistribute this alert electronically is granted as long as it is not edited in any way unless authorized by Symantec Software Security. Reprinting the whole or part of this alert in any medium other than electronically requires permission from secure@symantec.com.
Last modified on: November 9, 2011
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