These instructions are for all current and recent Symantec antivirus products, including the Symantec AntiVirus and Norton AntiVirus product lines.
- Update the virus definitions, run a full system scan, and delete all files that are detected as Trojan.KillAV.
- Delete any values that the Trojan added to
For details on how to do this, read the following instructions.
To scan for and delete the infected files:
To remove the value from the registry (if it exists):
- Obtain the most recent virus definitions. There are two ways to do this:
- Run LiveUpdate, which is the easiest way to obtain virus definitions. These virus definitions have undergone full quality assurance testing by Symantec Security Response and are posted to the LiveUpdate servers one time each week (usually Wednesdays) unless there is a major virus outbreak. To determine whether definitions for this threat are available by LiveUpdate, look at the Virus Definitions (LiveUpdate) line at the top of this write-up.
- Download the definitions using the Intelligent Updater. Intelligent Updater virus definitions have undergone full quality assurance testing by Symantec Security Response. They are posted on U.S. business days (Monday through Friday). They must be downloaded from the Symantec Security Response Web site and installed manually. To determine whether definitions for this threat are available by the Intelligent Updater, look at the Virus Definitions (Intelligent Updater) line at the top of this write-up.
Intelligent Updater virus definitions are available here. For detailed instructions on how to download and install the Intelligent Updater virus definitions from the Symantec Security Response Web site, click here.
- Start your Symantec antivirus program, and make sure that it is configured to scan all files.
- Run a full system scan.
- If any files are detected as infected by Trojan.KillAV, write down the file names and then click Delete.
: Symantec strongly recommends that you back up the registry before you make any changes to it. Incorrect changes to the registry can result in permanent data loss or corrupted files. Modify only the keys that are specified. Read the document How to make a backup of the Windows registry
- Click Start, and click Run. The Run dialog box appears.
- Type regedit and then click OK. The Registry Editor opens.
- Navigate to the following key:
- In the right pane, delete any value that refers to a file that was detected as Trojan.KillAV.
- Exit the Registry Editor.