Removal using the W32.Bugbear.B@mm Removal Tool
Symantec Security Response has created a tool
to remove W32.Bugbear.B@mm, which is the easiest way to remove this threat.
As an alternative to using the removal tool, you can manually remove this threat.
The following instructions pertain to all current and recent Symantec antivirus products, including the Symantec AntiVirus and Norton AntiVirus product lines.
- Disable System Restore (Windows Me/XP).
- Update the virus definitions.
- Restart the computer in Safe mode (Windows 95/98/Me/2000/XP) or VGA mode (Windows NT).
- Ensure that all network connections are not open, including cable and DSL.
- Run a full system scan and repair or delete all the files detected as W32.Bugbear.B@mm.
For specific details on each of these steps, read the following instructions.
1. Disabling System Restore (Windows Me/XP)
If you are running Windows Me or Windows XP, we recommend that you temporarily turn off System Restore. Windows Me/XP uses this feature, which is enabled by default, to restore the files on your computer in case they become damaged. If a virus, worm, or Trojan infects a computer, System Restore may back up the virus, worm, or Trojan on the computer.
Windows prevents outside programs, including antivirus programs, from modifying System Restore. Therefore, antivirus programs or tools cannot remove threats in the System Restore folder. As a result, System Restore has the potential of restoring an infected file on your computer, even after you have cleaned the infected files from all the other locations.
Also, a virus scan may detect a threat in the System Restore folder even though you have removed the threat.
For instructions on how to turn off System Restore, read your Windows documentation, or one of the following articles:
For additional information, and an alternative to disabling Windows Me System Restore, see the Microsoft Knowledge Base article, "Antivirus Tools Cannot Clean Infected Files in the _Restore Folder
Article ID: Q263455.
2. Updating the virus definitions
Symantec Security Response fully tests all the virus definitions for quality assurance before they are posted to our servers. There are two ways to obtain the most recent virus definitions:
3. Restarting the computer in Safe mode or VGA mode
- Running LiveUpdate, which is the easiest way to obtain virus definitions: These virus definitions are posted to the LiveUpdate servers once each week (usually on Wednesdays), unless there is a major virus outbreak. To determine whether definitions for this threat are available by LiveUpdate, refer to the Virus Definitions (LiveUpdate).
- Downloading the definitions using the Intelligent Updater: The Intelligent Updater virus definitions are posted on U.S. business days (Monday through Friday). You should download the definitions from the Symantec Security Response Web site and manually install them. To determine whether definitions for this threat are available by the Intelligent Updater, refer to the Virus Definitions (Intelligent Updater).
The Intelligent Updater virus definitions are available: Read "How to update virus definition files using the Intelligent Updater" for detailed instructions.
4. Ensuring that all network connections are not open, including cable and DSL
- For Windows 95, 98, Me, 2000, or XP users, restart the computer in Safe mode. For instructions, refer to the document, "How to start the computer in Safe Mode."
- For Windows NT 4 users, restart the computer in VGA mode.
If you are on a network or have a full-time connection to the Internet, such as a DSL or cable modem, make sure that the computer is disconnected from the network and the Internet. Disable or password-protect file sharing, or set the shared files to Read Only, before reconnecting the computers to the network or the Internet.
Because this worm spreads by using shared folders on networked computers, to ensure that the worm does not re-infect the computer after it has been removed, Symantec suggests sharing with Read Only access or by using password protection. For instructions on how to do this, refer to your Windows documentation, or the document, "How to configure shared Windows folders for maximum network protection
5. Scanning for and repairing or deleting the infected files
- Start your Symantec antivirus program and make sure that it is configured to scan all the files.
- Run a full system scan.
- If any files are detected as infected with W32.Bugbear.B@mm, click Repair. For files that cannot be repaired, Click Delete.