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  3. Adware.Look2Me

Adware.Look2Me - Removal

Updated:
February 13, 2007 11:37:12 AM
Type:
Adware
Risk Impact:
High
File Names:
VT09.exe VT09_Installer.exe ffInst.exe
Systems Affected:
Windows 2000, Windows 95, Windows 98, Windows Me, Windows NT, Windows Server 2003, Windows XP

Note: Removing this adware component from the system will likely cause the program that installed it to not function as intended. The uninstaller generally identifies the programs that will not work after uninstallation.
  1. Update the definitions.
  2. Restart the computer in Safe mode.
  3. Run a full system scan and delete all the files detected as Adware.Look2Me.
  4. Reset the Internet Explorer home page.
  5. Reset the Internet Explorer search page.
For specific details on each of these steps, read the following instructions.
    1. To update the definitions
    To obtain the most recent definitions, start your Symantec program and run LiveUpdate.

    2. To restart the computer in Safe mode
    Shut down the computer and turn off the power. Wait for at least 30 seconds, and then restart the computer in Safe mode or VGA mode. For instructions, read the document, "How to start the computer in Safe Mode."

    3. To scan for and delete the files
    1. Start your Symantec antivirus program, and then run a full system scan.
    2. If any files are detected as Adware.Look2Me, click Delete.

      Note: If your Symantec antivirus product reports that it cannot delete a detected file, note the path and file name. Then use Windows Explorer to locate and delete the file.

    4. To reset the Internet Explorer home page
    1. Start Microsoft Internet Explorer.
    2. Connect to the Internet, and then go to the page that you want to set as your home page.
    3. Click the Tools menu > Internet Options.
    4. In the Home page section of the General tab, click Use Current, and then click OK.

    For additional information, or if this procedure does not work, read the Microsoft® Knowledge Base article, "Home Page Setting Changes Unexpectedly, or You Cannot Change Your Home Page Setting, Article ID 320159."

      5. To reset the Internet Explorer Search page
      Follow the instructions for your version of Windows

      Windows 98/Me/2000
      1. Start Microsoft Internet Explorer.
      2. Click the Search button on the toolbar.
      3. In the Search pane, click Customize.
      4. Click Reset.
      5. Click Autosearch Settings.
      6. Select a search site from the drop-down list, and then click OK.
      7. Click OK.

      Windows XP
      Because Windows XP is set by default to use animated characters in the search, how you perform this procedure this can vary. Read all the instructions before you start.
      1. Start Microsoft Internet Explorer.
      2. Click the Search button on the toolbar.
      3. Do one of the following:
        • If the pane that opens looks similar to this picture:





          click the word Customize. Then skip to step h.

        • If the pane that opens has the words "Search Companion" at the top, and the center looks similar to this picture:





          click the "Change preferences" link as shown above. Proceed with step d.

      4. Click the "Change Internet search behavior" link.
      5. Under "Internet Search Behavior," click "With Classic Internet Search."
      6. Click OK. Then close Internet Explorer. (Close the program for the change to take effect.)
      7. Start Internet Explorer. When the search pane opens, it should now look similar to this:





        Click the word Customize, and then proceed with the next step.

      8. In the Search pane, click Customize.
      9. Click Reset.
      10. Click Autosearch Settings.
      11. Select a search site from the drop-down list, and then click OK.
      12. Click OK.
      13. Do one of the following:
        • If you were using (or want to continue using) the "Classic Internet Search" panel, stop here (or proceed with the next section).
        • If you want to go back to the "Search Companion" search (it usually has an animated character at the button), proceed with step n.

      14. Click the word Customize again.
      15. In the "Customize Search Settings" window, click "Use Search Companion," and then click OK.
      16. Close Internet Explorer. The next time you open it, it will again use the Search Companion.


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