1. Symantec/
  2. Security Response/
  3. Spyware.Intraspy

Spyware.Intraspy - Removal

Updated:
February 13, 2007 11:41:52 AM
Type:
Spyware
Version:
2.3
Publisher:
Natasoft
Risk Impact:
High
File Names:
ismgr.exe,ispy230u.zip
Systems Affected:
Windows

The following instructions pertain to all Symantec antivirus products that support Security Risk detection.
  1. Disable System Restore (Windows Me/XP).
  2. Update the virus definitions.
  3. Run a full system scan and delete all the files detected as Spyware.Intraspy.
  4. Delete the value that was added to the registry.
1. To disable System Restore (Windows Me/XP)
If you are running Windows Me or Windows XP, we recommend that you temporarily turn off System Restore. Windows Me/XP uses this feature, which is enabled by default, to restore the files on your computer in case they become damaged. If a virus, worm, or Trojan infects a computer, System Restore may back up the virus, worm, or Trojan on the computer.

Windows prevents outside programs, including antivirus programs, from modifying System Restore. Therefore, antivirus programs or tools cannot remove threats in the System Restore folder. As a result, System Restore has the potential of restoring an infected file on your computer, even after you have cleaned the infected files from all the other locations.

Also, a virus scan may detect a threat in the System Restore folder even though you have removed the threat.

For instructions on how to turn off System Restore, read your Windows documentation, or one of the following articles:
Note:
When you are completely finished with the removal procedure and are satisfied that the threat has been removed, re-enable System Restore by following the instructions in the aforementioned documents.

For additional information, and an alternative to disabling Windows Me System Restore, see the Microsoft Knowledge Base article, "Antivirus Tools Cannot Clean Infected Files in the _Restore Folder," Article ID: Q263455.


2. To update the virus definitions
Symantec Security Response fully tests all the virus definitions for quality assurance before they are posted to our servers. There are two ways to obtain the most recent virus definitions:
  • Running LiveUpdate, which is the easiest way to obtain virus definitions: These virus definitions are posted to the LiveUpdate servers once each week (usually on Wednesdays), unless there is a major virus outbreak. To determine whether definitions for this threat are available by LiveUpdate, refer to the Virus Definitions (LiveUpdate).
  • Downloading the definitions using the Intelligent Updater: The Intelligent Updater virus definitions are posted daily. You should download the definitions from the Symantec Security Response Web site and manually install them. To determine whether definitions for this threat are available by the Intelligent Updater, refer to the Virus Definitions (Intelligent Updater).

    The Intelligent Updater virus definitions are available: Read "How to update virus definition files using the Intelligent Updater" for detailed instructions.


3. To scan for and delete the infected files
  1. Start your Symantec antivirus program and make sure that it is configured to scan all the files.
  2. Run a full system scan.
  3. If any files are detected as infected with Spyware.Intraspy, click Delete.

    Note:
    If your Symantec antivirus product reports that it cannot delete an infected file, Windows may be using the file. To fix this, run the scan in Safe mode. For instructions, read the document, "How to start the computer in Safe Mode." Once you have restarted in Safe mode, run the scan again.

    (After the files are deleted, you can leave the computer in Safe mode and proceed with section 4. When that is done, restart the computer in Normal mode.)


4. To uninstall the Adware
  1. Do one of the following:
    • On the Windows 98 taskbar:
      1. Click Start > Settings > Control Panel.
      2. In the Control Panel window, double-click Add/Remove Programs.
    • On the Windows Me taskbar:
      1. Click Start > Settings > Control Panel.
      2. In the Control Panel window, double-click Add/Remove Programs.
        If you do not see the Add/Remove Programs icon, click "...view all Control Panel options."
    • On the Windows 2000 taskbar:
      By default, Windows 2000 is set up the same as Windows 98, so follow the instructions for Windows 98. If otherwise, click Start, point to Settings, point to Control Panel, and then click Add/Remove Programs.
    • On the Windows XP taskbar:
      1. Click Start > Control Panel.
      2. In the Control Panel window, double-click Add or Remove Programs.

  2. Click "IntraSpy 2.3 (Unregistered)".

    Note: You may need to use the scroll bar to view the whole list.

  3. Click Add/Remove, Change/Remove, or Remove, depending on the operating system, and follow the prompts.

  4. Proceed to Section 5. However, If the Uninstall option was not available proceed as follows.

  5. Navigate to and delete the following files and folders:
    • %ProgramFiles%\Natasoft
    • %Documents and Settings%\All Users\Start Menu\Programs\IntraSpy 2.3
    • %System%\issrv.log (this can be in a different location.)
    • %System%\issrv.dat (this can be in a different location.)
    • %System%\issrv.dll (this can be in a different location.)
    • %System%\issrv.exe (this can be in a different location.)
    • %Windir%\uninst.exe

5. To delete the value from the registry
Important:
Symantec strongly recommends that you back up the registry before making any changes to it. Incorrect changes to the registry can result in permanent data loss or corrupted files. Modify the specified keys only. Read the document, "How to make a backup of the Windows registry," for instructions.
  1. Click Start > Run.
  2. Type regedit

    Then click OK.

  3. Navigate to and delete these keys if they exist:
    HKEY_LOCAL_MACHINE\Software\Natasoft
    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\IntraSpy 2.3 (Unregistered)
    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\App Paths\ismgr.exe


d. Exit the Registry Editor.


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