SONAR.Tidserv!gen4 is a heuristic detection that is designed to detect known variants of the Backdoor.Tidserv
family of threats.
Submitting a sample to Symantec Security Response
Please submit files that are detected as SONAR.Tidserv!gen4 to Symantec Security Response so that these new risks or variants can be identified and assigned specific names. To learn how to submit a file, read the document for the type of Symantec antivirus product that you are using:
Removing a file from Quarantine
- Consumer products
If you are using a Symantec consumer antivirus product, such as Norton AntiVirus 2007, click here.
- Enterprise products
If you are using a Symantec enterprise (corporate) antivirus product, such as Symantec AntiVirus Corporate Edition 11.0, click here.
It is possible to restore a file from quarantine to its previous location on your computer. This should only be done if you are certain that the file is not malicious. Symantec strongly recommend that you submit the file that was detected as SONAR.Tidserv!gen4 even if you choose to restore the file from quarantine. To learn how to restore a file from quarantine using Norton AntiVirus 2007, click here
Symantec Security Response encourages all users and administrators to adhere to the following basic security "best practices":