Business Critical Services
Stabilize your infrastructure, optimize your IT operations, and get rapid response when you need it from experts dedicated to your business.
Business Critical Services Premier is Symantec’s premium Support Services offering, designed to simplify support, maximize return and protect IT infrastructure. Simplify your support experience with a Business Critical Account Manager. Maximize the return from your technology investment with best-practice implementations that efficiently use all the product features you need. Protect yourself from downtime with proactive planning and risk management. Speed issue resolution with priority access to experienced technicians.
The Symantec Business Critical Services Remote Product Specialist offering includes an assigned, advanced-level product expert to personalize your support experience.
In addition to priority call queuing, you’ll have access to the product expert who will understand your products and has a deep understanding of your unique IT environment. In the event of an unplanned outage, this hands-on knowledge helps your environment get back online as quickly as possible.
Proactive services help you avoid future downtime with product configuration reviews, migration/upgrade assistance, and optimization services. These services are included in Business Critical Services Premier and are also available separately.