Education Frequently Asked Questions

Questions and answers about Symantec Education

Enrollment and Cancellations

How do I enroll for courses?
  • Free Online Training – You just need to register once to the Symantec eLibrary in order to access any of the hundreds of online training videos, demo’s and blueprints that cover the breadth and depth of Symantec's product portfolio. Your free eLibrary subscription does not expire and you have unrestricted access to all on-demand modules.
  • Instructor-Led Training – Browse the course schedule and contact a Symantec Education representative or an Authorized Training Partner. See full details.

    If you are a Business Critical Services customer, contact your dedicated Symantec representative to plan, find and register for training.
  • Private Event - Contact your Symantec Education representative or Symantec Authorized Training Partner to plan for an instructor-led course to be delivered on site at your location. The course content, agenda and timing can be tailored to your specific needs, or you may choose the standard content for any course.
How can I cancel or reschedule a course?
  • For courses delivered by Symantec, please contact a Symantec Education Representative.
    1. In order to reschedule your course, or cancel your course and received a full refund, changes to your order must be received in writing and sent to Symantec Education at least 10 business days prior to the course start date. Any cancellations made after the 10 business day window may have charges applied.
    2. Symantec will not honor refund requests after 12 months from date of order.
    3. Symantec reserves the right to reschedule or cancel a course due to low enrollment or if necessitated by other circumstances, Symantec will notify you via email at least 10 business days prior to the course start date. Once notified you may reschedule or received a full credit. Symantec shall not be liable for non-refundable travel arrangements if a course is rescheduled/ cancelled.
  • For confirmed courses to be delivered by an Authorized Training Partner, please contact the partner directly to make any changes. The Authorized Training Partners terms and conditions would apply.

Training Methods

What is eLibrary?

eLibrary is our free online training subscription where you can access hundreds of regularly updated 5-75 minute on-demand training modules covering the breadth and depth of Symantec's product portfolio. The eLibrary is ideal for supplementing classroom training and/or providing training to employees who cannot travel or afford time away from the office.

How do I log in to eLibrary once I’ve subscribed?

Go to the eLibrary main page and click the Login button.

What are the technical requirements for viewing eLibrary modules?


System Requirements

Desktop devices – browsers

  • Windows (Windows Vista or later Windows version with Google Chrome 39+, Internet Explorer 8.0+, Mozilla Firefox 33+, or newer)
    • Internet Explorer 10 & 11 users: ensure all "Compatibility View" settings are turned off.
  • Macintosh (OS X 10.7+, with Google Chrome 39+, Mozilla Firefox 33+, Safari 7.1+, or newer)
  • Linux (current versions of Linux with Chromium 39+, Google Chrome 39+, Mozilla Firefox 33+, or newer)

Desktop devices – browser plugins

  • Macromedia Flash Player (current version 16.0.0.296+; Linux with Mozilla Firefox or other NPAPI supported browser 11.2.202.440+; Chrome – embedded version)

Tablet devices

  • Android (Android 4.0+ with Android Browser or Google Chrome)
  • Apple iOS (Safari 7.0+)

Tablet devices – browser plugins/mobile apps

Browser Requirements

JavaScript must be enabled and pop-up blockers must be disabled in your browser and any integrated toolbars, such as the Yahoo! or Google toolbars. To temporarily disable most blockers hold the Ctrl key while clicking the launch link. See browser settings instructions below.

Internet Explorer

1. Disable pop-up blockers:

  • On your browser menu select Tools > Popup Blocker > Turn Off Pop-Up Blocker
  • Ensure these websites are allowed to use cookies: On your browser menu select Tools > Internet Options > Privacy tab > Sites > check that the Managed sites list includes *.symantec.com. If this is not listed type *.symantec.com into the Address of website field and hit Allow.

2. Enable JavaScript:

  • On your browser menu select Tools > Internet Options > Security tab > Custom level
  • When the Security Settings - Internet Zone dialog window opens, look for the Scripting section. Within the Active Scripting item select Enable. When the Warning! window pops out asking "Are you sure you want to change the settings for this zone?" select Yes then click OK
  • Click on the Refresh button of the web browser to refresh the page.

Firefox

1. Disable pop-up blockers:

  • On your browser menu select Tools > Options > Content > uncheck the box for Block Pop-Up windows.
  • Within the Content window, click the Exceptions button and check that the "Sites" list includes *.symantec.com. If this is not listed type *.symantec.com into the Address of website field and hit the Allow button.

2. Enable JavaScript:

  • Install the IE Tab V2 (Enhanced IE Tab) 4.12.22.2 Add-on in Firefox. This allows you to emulate IE to display web pages in a tab within Firefox.
  • After installing the IE Tab V2 Add-on a rendering engine icon will be displayed within your browser’s address bar. Left-click on the icon to change the rendering engine of the page to IE. Note: This works on Windows but not Macs.
  • Click on the "Refresh" button of the web browser to refresh the page.

Chrome

1. Disable pop-up blockers:

  • On your browser menu click the Customize and control Google Chrome icon > Settings > Under the Privacy section click on Content Settings
  • Scroll down to Pop-Ups and select Allow all sites to show pop-ups
  • Then click on Manage Exceptions and check that the Hostname Pattern list includes *.symantec.com. If this is not listed type *.symantec.com into the field > select Allow > hit Done.

2. Enable JavaScript:

  • On your browser menu click the Customize and control Google Chrome icon > Settings > Show advanced settings
  • Under the Privacy section click on Content settings
  • When the dialog window opens, look for the JavaScript section and select Allow all sites to run JavaScript (recommended) > click Done > close the Settings tab.
  • Click on the "Reload this page" button of the web browser to refresh the page.

Safari

1. Disable pop-up blockers:

  • On your browser menu click Safari > Preferences > Security
  • Uncheck the Block pop-up windows option > close the Preferences window.

2. Enable JavaScript:

  • On your browser menu click Safari > Preferences > Security
  • Check the Enable JavaScript option and close the Preferences window
  • Click on the "Reload this page" button of the web browser to refresh the page.

Test your access to the eLibrary modules. If you are still unable to view the eLibrary modules after completing the steps above:

  • Check with you IT department, if on a company supported device, as there may be additional corporate firewall restrictions or filters which can't be altered by employees.
  • Please contact us if you are using a personal device.

eLearning content accessed through the Symantec Education portal is delivered securely. If you receive a window or warning about viewing the content, click the appropriate button to view all of the content.

What is Virtual Academy?

Virtual Academy is an online learning environment that recreates the traditional classroom learning experience with live, interactive sessions with the Symantec or Symantec Authorized Training Partner instructor, hands-on labs and expert mentoring. Learn More

How do I print out my certificate of Virtual Academy course completion?

Login to your training history and click on “View My Transcript” in the left navigation bar, then click Print Certificate of Completion for your completed class.

What are the technical requirements for a Virtual Academy course?

See Minimum Requirements for Access for Virtual Lab details.

See Web Browsers - Java - Proxies Supported for Virtual Lab (Hatsize Lab View using Java or HTML5) requirements details.

Test your lecture/lab access from the location and computer you will be using for the upcoming training.

  1. Webcast Lecture diagnostic test
    Note: Test #4 "Adobe Connect Add-in Test" is only applicable for presenting Instructors - and does not apply to student participants.
    See Adobe Connect Technical Specs for Webcast Lecture requirements details.
  2. Virtual Lab system checker
    Select North America-West for the Americas (North, Central, Caribbean, South).
    (The Heathrow, Florida selection can be additionally used to test against our alternate Americas hosting site)
    Select Europe for Europe, Middle East and Africa regions.
    Select Asia-Pacific for India, China, Japan and Pacific regions.

Symantec Partners

How do I find training for Symantec Partners?

Log into PartnerNet to view training for Partners. Here you will also see eLearning courses that are organized into learning paths that prepare you to successfully complete the Symantec credentials.

How does my company become a Symantec Authorized Training Partner?

If you are interested in becoming a Symantec Authorized Training Partner, read the Program Guide and Agreement. Contact us for more information and to apply for partnership.

Certification Program

What is the Symantec Certification Program?

The Symantec Certification Program provides rigorous, objective assessments of Symantec technical expertise through securely proctored, computer-based, exams (based on real-world job tasks). The program validates the skills and technical competencies necessary for Symantec professionals to efficiently deploy, configure, utilize, troubleshoot and optimize Symantec solutions. Successful completion of the programs’ current requirements will result in the achievement and reward of a Symantec Certified Specialist (SCS) certificate.

Who is the audience?

Symantec End Users, Customers, Employees, and Partners. Although each product varies in complexity and depth, all certification exams cover core elements measuring technical knowledge and competency needed to efficiently deploy, configure, utilize, troubleshoot and optimize Symantec solutions.
SCS exams target technical people who have hands-on experience with the product. They might be called technical sales engineers, partner integrators, product engineers, administrators, architects, designers, technical support engineers, or consultants, for example.

What is a Symantec Certified Specialist?

An End User, Customer, Employee, and/or Partner who has proven technical knowledge and competency by becoming Symantec certified based on their specific area of expertise with Symantec products.

Is the Symantec Certification Program available worldwide?

Yes, it is a global certification program for IT professionals working with Symantec solutions worldwide.

What certifications are currently available?

Symantec offers Symantec Certified Specialist (SCS) certifications covering several different products and solutions by product versions. See more information on the currently available certifications.

Where can I find the individual certification requirements for each certification?

Certification requirements, sample exams, exam objectives, recommended training and registration is available for each certification and corresponding exam. Please click here for more information on Available Certifications.

What is the benefit of becoming Symantec Certified?

Symantec certified candidates and their companies have the ability to gain industry recognition, competitive differentiation, greater productivity & results, increased user community satisfaction, and a tangible measure of their education investment.

Symantec Certification was ranked #1 as the top product vendor cyber security certification in the Certification Magazine IT Security Salary Survey (November 2015). This means that on average, Symantec Certified Security Professionals are paid more than any other security vendor certified professionals. Not only does being Symantec Certified help a customer, partner, or employee in their current jobs, but it will help with future careers resulting in a higher propensity to earn top salaries.

The salary survey specifically resulted in Symantec certifications ranking #3 and #9 of the top security certifications by salary. What’s interesting about Symantec’s ranking in the survey is that first two ranked competitors are vendor-neutral, product-agnostic companies who specialize in IT security training and certification. This survey highlights one reason why people should earn a Symantec certification credential – people value the Symantec Certified brand as the largest IT cyber security company in the world; and, they are getting paid higher salaries as a result of branding themselves as Symantec Certified. Additionally, a recent Symantec Trusted Advisor stated:

"Many of the vendor-neutral security certifications are more theoretical where you can just read a book and take a test. Even if they require hands-on testing, they don’t measure applied on the job skills like a Symantec certification requires. My past two companies needed re-architecture and specific help and expertise for their Symantec product environments. Being Symantec Certified pulled more weight with the customer and opened more doors. And, when employers can promote they have a Symantec Certified expert on staff, it helps them win bids and get contracts."

Here are a couple highlights from the article:
“Recent estimates project that, by 2019, there will be more than 1.5 million unfilled IT security jobs worldwide.”
“Certification offers a nice double benefit here: Rapid and comprehensive training for aspiring security professionals, and reassurance for hiring managers who want to pay a lot of money to the right person, with the right skills and knowledge.”

Did you know that 76% of candidates and recruiters verified that Symantec Certification was discussed as part of the hiring process? Certification can open the door to increased visibility, better opportunities and new jobs in your industry. In today’s highly competitive environment, certification differentiates you as a professional who is serious about applied learning, making you an asset to a prospective employer. Read more about the benefits of Certification for an Individual and Employer

Does Symantec End User Certification count toward Partner Program requirements and benefits?

Yes, certification does count toward Partner Program requirements.

Certification Exams

How and where are the exams administered?

The exams are computer-based and delivered at Pearson VUE testing centers. Pearson VUE provides computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world’s most comprehensive and secure network of Test Center Locations in 175 countries. Pearson VUE is a business of Pearson (NYSE: PSO; LSE: PSON), the international media company, whose businesses include the Financial Times Group, Pearson Education and the Penguin Group.

Are exams published on the same schedule worldwide?

Exams will be available on the same schedule worldwide in English at Pearson VUE. Translations will be determined on a country-by-country basis.

How do I register and pay for a Symantec certification exam?

To register for a Symantec certification exam, login or create a Symantec CertTracker account. Exam fees are payable by credit card or by voucher. View the step-by-step instructions on how to register.

View the step-by-step instructions on how to purchase exam vouchers.

How much does it cost to take an exam?

The fee for a standard released Certification exam is $225 USD (or the country currency equivalent).

Symantec reserves the right to change exam fees at any time. Always check the delivery vendor’s website to verify exams costs, schedules, and locations.

NOTE: Pearson VUE does not accept credit card payments in the following countries: Afghanistan, Bangladesh, Benin, Cameroon, Gambia, Ghana, Lebanon, Nigeria, Pakistan, Senegal, Tanzania, Togo, and Uganda.

  • Candidates in these countries may arrange for payment directly with the Test Center where they plan to test or purchase a voucher and pay by bank transfer.
  • Since Pearson delivers Symantec exams via the third party channel, each Test Center establishes their own guidelines surrounding the payment methods they will accept. Most centers in these countries are prepared to assist these candidates to overcome this restriction.
What is the format of the exams?

Exams are delivered in a computer-based format, with each having approximately 65-100 questions. It’s common for the exams to contain exhibits/graphics. Types of question formats may include: multiple-choice, multiple-select, build list, active screen, case studies, drag and drop, and hot area. Learn about SCS questions types.

How much time is allowed to take an exam?

Allotted exam time varies by exam length; however, the average is between 90 and 120 minutes.

How will I be notified that I have passed an exam?

Pearson VUE provides you with immediate results at the completion of your exam. A provisional score report will be printed and given to you before you leave the testing center. Candidates are able to view exam progress and final scores by logging into CertTracker.

How will Symantec be notified that I have passed an exam?

Symantec receives candidate exam results daily via file transfers from Pearson VUE to CertTracker. Be sure you keep your personal information in your CertTracker profile up-to-date so that you receive proper credit for exams passed and certifications earned.

What score must I achieve to pass an exam?

Passing scores vary by exam. For more information on specific certifications in each category, please see the certification exam details within your selected product exam page.

Who sees my exam score(s)?

You, Symantec, and anybody you publish credentials to from CertTracker.

If I do not pass an exam, can I find out which questions I got wrong?

No. Symantec maintains this policy to ensure security over the exam questions.

How many times can I take an exam, is there a waiting period, and is there a cost to retake an exam?

If you do not pass an exam on your first attempt, you must wait at least 3 days (72 hours) before a second attempt. If you do not pass an exam on your second attempt, then you must wait at least 2 weeks (14 days) between each additional attempt. If you need to retake an exam that you have already passed in order to fulfill a certification track requirement, you may do so after 3 months. The SCS exam fee will be $225 USD (or the country currency equivalent) regardless of the number of exam attempts.

How can I find out what topics an exam will cover?

Certification requirements, sample exams, exam objectives, recommended training and registration is available for each certification and corresponding exam. For more information on specific certifications in each category, please see the certification exam details.

Are the exams based on current Symantec product versions?

Exams are developed for the current version of the Symantec product release at the time of development. Exams may be updated after significant new versions are released. New exams may not always correspond to the software release schedule.

How do I know what software release version an exam covers?

For more information on specific certifications in each category, please see the certification exam details.

Are practice or sample exams available?

Sample exams are available and may consist of multiple-choice, multiple-select, build list, active screen, case studies, drag and drop, and hot area items. Some items may have a supporting exhibit which you will be directed to view before answering the item. The sample exams are not timed, however, you should attempt to complete them as quickly as you can. Certification requirements, sample exams, exam objectives, study guides, recommended training, and registration is available for each certification and corresponding exam. For more information on specific certifications in each category, please see the certification exam details

Why does Symantec list a range of questions for exams?

Symantec regularly conducts statistical analyses of certification exam results for exam maintenance purposes. In doing so, Symantec may publish a range of questions per exam to account for “unscored” questions. In order to ensure the value of the Symantec certification program, Symantec routinely updates exams with new questions on an unannounced basis. Those new questions are initially delivered as “unscored” so that Symantec can evaluate the performance in the field/on the released exam. The “unscored” questions do not count towards your passing score and additional time is already incorporated into the total exam duration to answer these questions.

Symantec reserves the right to regularly update exam questions where the actual number of questions per exam may vary from time to time as these unannounced updates occur.

How are the exams developed?

Symantec end users, both internally and in the field, are studied to define the job performance requirements. The results determine the minimum level of competence required for the defined job performance and is tested in the exams. Symantec follows industry standards for “high stakes” exam development.

How are passing scores established?

Although it is intuitive to think that an appropriate passing score for an examination should be 70 or 75 percent correct based on personal experiences taking classroom tests, these arbitrary values may not reflect the performance level expected of the “minimally qualified candidate” given the difficulty of the test. For example, if the examination is very easy, a passing score of 70 may be too low. However, if the examination is very difficult, this same value may be too high.

Establishing passing scores requires the application of systematic procedures that consider the defined performance level definition of the “minimally qualified candidate” and the difficulty of the examination. Before the final passing scores are established, they are evaluated to ensure that the available validity evidence supports their use for the intended purpose of distinguishing the “minimally qualified candidates” from those who are not yet qualified. This systematic method is used to establish and maintain the fairness, validity and reliability of exams.

In order to ensure the value of the Symantec certification program, Symantec routinely updates exams with new questions. In these cases the passing percentage could change per exam from time to time as these unannounced updates occur.

When will certification exams retire?

Many of the Symantec Certification exams will be replaced by a newer product version of the exam as technology and trends continue to evolve. Legacy exams may be phased out from our website after a newer version of the exam is released. Legacy exams published with Pearson VUE may still be available on their website, as Symantec recognizes that legacy product versions will continue to hold their value in the marketplace as long as there is a demand from the industry.

How long is a Symantec certification designation valid? When do certifications expire?

Symantec Certified Specialist (SCS) credentials have no expiration date. The no-expiration policy means that the value of Symantec credentials will be based on how relevant the certification's competencies are to the IT marketplace. This means that Symantec certifications, regardless of the associated product versions, will continue to hold their value in the marketplace as long as there is a demand from the industry. When certification verification is required, Symantec will identify the product version, thus distinguishing between those who have upgraded certifications and those who haven't. Symantec highly recommends recertification to remain current with Symantec technology and trends. View the listing of current Symantec Certified Specialist exams and legacy exams.

Who is responsible for keeping certified candidates valid?

Candidates are responsible for keeping their certification valid. Symantec will make reasonable efforts to personally update candidates via email about new exams and exams that are being retired.

Certification

How many exams must a candidate pass to become certified by Symantec?

In most cases, to become a Symantec Certified Specialist (SCS), only one exam is required. Certification requirements, sample exams, exam objectives, study guides, recommended training, and registration is available for each certification and corresponding exam. For more information on specific certifications in each category, please see the certification exam details.

When and how do I receive a certificate stating that I am Symantec Certified?

Once Symantec has received your exam results, your PDF certificate will be emailed to you within 2 or 3 days. It is sent to the email address provided by the candidate in their CertTracker account. You can verify and update your preferred email address in CertTracker.

What will I receive in a welcome email?

The welcome email for Symantec exams contains an official certificate and access to a Symantec Certified Specialist (SCS) logo for placement on personal business cards.

How do I keep my certification current?

Symantec Certified Specialist (SCS) Certifications have no expiration date. The no-expiration policy means that the value of legacy Symantec SCS Certifications will be based on how relevant the certification’s competencies are to the IT marketplace. This means that Symantec SCS Certifications, regardless of the associated product versions, will continue to hold their value in the marketplace as long as there is a demand from the industry. When certification verification is required, Symantec will identify product version, thus distinguishing between those who have upgraded certifications and those who haven’t. Symantec highly recommends recertification to remain current with Symantec technology and trends.

Who do I contact if I need to make changes to my Certification profile?

Candidates are responsible for updating their personal information in the tracking system to ensure receipt of official correspondence. Update your profile in CertTracker or email global_exams@symantec.com. Please allow 24-48 hours for updates to be reflected in CertTracker.

How can I verify my certification credentials to an interested party?

You can verify your credentials to any email address by logging in to CertTracker and selecting the “Publish Credentials” option. Although we provide electronic certificates and the ability for a successful candidate to print a copy of that certificate, we stress that the only true verification of certification credentials comes from a certified individual securely publishing their credential directly to the interested party (i.e., manager, recruiter) through this method.

Certification Training and Education

How do I find out about training courses, schedules, prices?

Visit Symantec Education to find course description, registration, scheduling and pricing information.

Is training required in order to become Symantec Certified?

Symantec strongly recommends specific courses to develop individuals to successfully do their job. These courses are not required and are available for those who do not meet the minimum level of competence as tested by the exam. Be cautioned that attendance in a training course does not guarantee passage of a certification exam. Symantec recommends experience using Symantec product(s) before attempting an exam. Certification requirements, sample exams, exam objectives, study guides, recommended training, product documentation, and registration are available for each Certification and corresponding exam. For more information on specific certifications in each category, please see the certification exam details.

Are there self-study training options available?

Symantec Education offers a number of self-paced courses. Students can take advantage of fully searchable audio and video enhanced courses through our On-Demand Instructor Led Training offerings or they can access individual web-based training modules through our eLibrary. Symantec also recommends studying course materials, sample exams, exam objectives, and product documentation. For more information on specific certifications in each category, please see the certification exam details.

Contact Information

For additional comments or questions, please email global_exams@symantec.com.