Premium Support

Symantec trusted advisors will help you protect your business and achieve successful security outcomes.

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Securing Your Enterprise in Today's Environment Requires:

Securing your enterprise in today's environment requires access to specialized expertise to help maximize your security profile, prevent adverse events, and minimize the consequences should issues occur. Maintain the balance between security and business requirements with Premium Support.

Offerings

Premium Support has two offerings available—Customer Success Manager and Technical Account Manager—to fit the needs of different business and overall requirements. These offerings can be purchased stand alone, or can be combined in various ways to produce a richer, more comprehensive experience.

Customer Success Manager

Partnership with a trusted advisor, a single point of contact who understands your environment and business goals. Fulfills frequent account and case management reviews to drive progress against key performance indicators. The Customer Success Manager (CSM) shares Symantec and industry best practices and advises on solution and feature adoption and performance. Provides escalation assistance as required to get the best support experience.

Technical Account Manager

Partnership with a named advocate, a support expert focused on your solution specific goals. Access to a designated support engineer with advanced technical expertise for one Symantec product family who directly manages your cases. Priority access to seasoned support engineers after regional business hours. Recurring summary reports are provided on cases, issues and industry trends. Where applicable, Symantec diagnostic tools (SymDIAG, SGARs, etc.) are employed to optimize solution effectiveness.

Resources

Premium Support Offerings

Find security and business success in today's challenging landscape.

Premium Support FAQ

See general questions and answers about this program.

Symantec Diagnostic Tool

Get more out of your Symantec investment and reduce your security risk with the Symantec Diagnostic Tool.