Getting Started

Everything you need to hit the ground running

Downloading Symantec Software

1. Gather your information

Customers who purchase or renew a Symantec product will receive an order fulfilment email with a License Certificate attached. Customers with current Maintenance will also receive Version Upgrade Notification emails when new versions of their product become available. It’s important that you have the relevant documentation to hand when downloading your product.

Didn’t receive an order fulfilment email? Let us know.

Didn’t receive a Version Upgrade notification? Contact Customer Care or view your pending upgrade entitlements on Symantec’s Licensing Portal.

You can view your pending upgrade entitlements via Symantec’s Licensing Portal on MySymantec (Symantec’s online self-service portal). Note: First time customers will need to create a SymAccount Profile

  1. Log in to MySymantec.com using your previously created SymAccount credentials
  2. Select the Licensing tab to access Symantec’s Licensing Portal
  3. Once in the Licensing Portal, go to the 'Get a License Key' drop-down menu and select Version Upgrade
  4. Select “I don’t have an Upgrade Notification ID”
  5. View the product version(s) you are entitled to.
  6. Follow the onscreen instructions to upgrade your product.
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2. Access FileConnect

FileConnect is Symantec’s electronic software distribution website that provides easy and secure web-based access to your software. You can access FileConnect using one of the following three methods:

  • If provided, click on the “Download” link in your order fulfilment email which will bring you directly to the appropriate FileConnect location for your software.   
  • Go directly to FileConnect. You will be prompted to enter your product’s serial number in order to access your software. You will find the serial number associated with your software product on your License Certificate, or on your Version Upgrade notification.
  • You can also access FileConnect via Symantec’s Licensing Portal (“Get Software” tab). You will be prompted for your serial number.

GO TO FILECONNECT

3. Download software

Once on the FileConnect webpage, follow the steps below to download your product:

  1. Go to the “Change Language” tab to choose your preferred language
  2. Enter your serial number and click “Submit Serial Number”
  3. Click on the link for your chosen product
  4. Select the relevant software files
  5. Select Download Method:
    a. “Download Selected Files” using NetSession installer by clicking “Click here to begin: download the installer” (this is the recommended method).
    OR
    b. Collapse “File Description” and select “HTTPS Download” to download the files directly via your browser
  6. Download your files to commence installation
  7. Enter your activation code when prompted during installation. Need help activating?

For more information on downloading software, visit FileConnect’s FAQ or contact Customer Care.

GET HELP

Activating Symantec Software

Symantec software products require activation by entering an activation code. Activation codes (sometimes referred to as “License Keys”) are required to unlock your product during installation. Activation codes vary by product and may be a:

  • Serial number, as used by Symantec Endpoint Protection (in-product licensing)
  • Symantec License File (.slf), as used by Symantec Protection Suite, Symantec Mail Security, Symantec Data Loss Protection, and also used by Symantec Endpoint Protection
  • Key (an alphanumeric string) as used by Symantec Endpoint Encryption
  • Other file-based keys, as used by IT Management Suite, Patch Management Solution, Server Management Suite and Bluecoat products

You will find the activation code for your product as follows:

  • Serial numbers and keys are located on your License Certificate or Version Upgrade notification email
  • Symantec License Files (.slf) are contained in a zip file attached to your License Certificate or Version Upgrade notification email

During the installation process, you will be prompted to enter your activation code. Follow the onscreen instructions to activate your product.

Don’t have an activation code? Contact Customer Care or retrieve your code on Symantec’s Licensing Portal.

How to retrieve your activation code via the Licensing Portal

If your License Certificate or Upgrade Notification do not include your activation code, you can retrieve it via Symantec’s Licensing Portal on MySymantec (Symantec’s online self-service portal). Note: First time customers will need to create a SymAccount Profile

A: New or Renewed Products:

  1. Log in to MySymantec.com using your previously created SymAccount credentials
  2. Select the Licensing tab to access Symantec’s Licensing Portal
  3. Once in the Licensing Portal, go to the 'Get a License Key' drop-down menu and select ”New and Renewal Purchase”
  4. Input Serial Number
  5. If you would like to register multiple licenses, click the “Add button” otherwise click “Next”
  6. If required, add email addresses to copy others on the activation code delivery email.
  7. Register the email addresses of designated technical contacts for Symantec Technical Support 
  8. Select “Complete Registration” to submit your information
  9. Once registration is complete, your activation code will be is displayed on screen under “License Key”. It will also be sent to you by email.
  10. Use your activation code to complete installing your product.

B: Version Upgrades:

Access the Licensing Portal per steps 1 and 2 above. Once on the Licensing Portal:

  1. Go to the Get a License Key drop-down menu and select “Version Upgrade”
  2. Enter your Upgrade Notification ID (you can find your Upgrade Notification ID on your upgrade notification email) and click “ View Upgrades”
  3. Select the product you would like to upgrade and click “Upgrade”
  4. Select the license(s) you would like to upgrade and click “Upgrade”
  5. Edit existing registration information (if required) and select “Complete Registration”
  6. Your activation code will be displayed on screen under “License Key”. It will also be sent to you by email.
  7. Use your activation code to complete installing your product upgrade.
Click here to learn more about how to retrieve your activation code via the Licensing Portal
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GET HELP

Managing Symantec Software

Congratulations on choosing Symantec to safeguard your business against the most advanced IT threats of today and tomorrow!
Now that you have successfully installed your product, we’d like to introduce you to some key resources to help you manage and get the most from your Symantec investment.

SymAccount

Create your login credentials and profile once, then use them on multiple Symantec applications including MySymantec, MySupport, Symantec Licensing Portal, PartnerNet, Customer Care, and Symantec Connect.

CREATE A SYMACCOUNT

MySymantec

Use your SymAccount credentials to access MySymantec. MySymantec is Symantec’s one-stop website where you can view your products, search the Symantec Knowledge Base, create and manage technical and non-technical cases, access licensing and renewals information, submit threats and more.

Learn how to use MySymantec and find new features.

GO TO MYSYMANTEC

Symantec’s Licensing Portal

The Licensing Portal on MySymantec offers a self-service method for you to manage your licensing-related requirements for your new and upgraded Symantec software products, including software download and activation, license and Maintenance registration, and license management.

  • Get a License Key – Activate your product by quickly registering to obtain activation codes for new purchases, Version Upgrades and re-hosts. Not used for Enterprise Flexible license keys.
  • Manage My Licenses – Register, view and manage current licenses, share licenses, and track custom user-defined data against each license.
  • Get Software – Access FileConnect to download software for new and renewal purchases, version upgrades.
  • Voucher Center – Allows OEM customers to convert vouchers into licenses.
  • Enterprise Flexible (eFlex) – Gives Enterprise Flexible customers the ability to draw down and manage licenses against their eFlex contract
Learn about Licensing Portal functions
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What is the Symantec Licensing Portal ?
The Symantec Licensing Portal is a self-service web portal that allows you to manage your licensing-related requirements for new and upgraded Symantec software products, including software download and activation, license and Maintenance registration, and license management. Licensing Portal options include: Get A License Key (activation code), Manage My Licenses, Get Software (FileConnect) and My Account. Find out about additional options here.

Who can use the Licensing Portal?
Customers are the intended users of the Licensing Portal. Customers may also delegate use of the Licensing Portal to their Symantec reseller, who would then populate and manage account data on behalf of the customer. Resellers who manage a Licensing Portal account on behalf of their customer must deliver newly assigned license keys to the customer for product activation.

What is the 'Get a License Key' option?
The 'Get a License Key' option enables you to register New Purchase Serial Numbers or use your Version Upgrade Notification IDs to obtain activation codes that are necessary to activate your products. Most Symantec products require activation for at least one function, some require activation of multiple functions. In such cases, multiple serial numbers must be registered to obtain all necessary activation codes).

What is the 'Manage My Licenses' option?
The 'Manage My Licenses' option allows you to administer and track licenses present in your catalog. You can retrieve specific license details for each license you own or for each license that has been shared to your login user name.

What is the 'Get Software' option?
The 'Get Software' option allows you to download your software products directly from FileConnect (Symantec’s electronic software distribution website).

What is the Voucher Center?
Symantec Voucher Center allows you to redeem vouchers created by Symantec OEM Partners for Symantec products. Need more information? Consult our Voucher FAQ.

What is a Voucher?
A voucher is the document you receive following your purchase that entitles you to a specific Symantec product. The document may be in either physical or electronic form. The voucher document should be clearly labeled with the Voucher Number and the reseller's Sales Order Number. You will need both the Voucher Number and the Sales Order Number to redeem your voucher. If that information is not clear or if the information is missing from your voucher document, please contact the vendor that you purchased from for assistance. Need more help? Consult our Voucher User Guide.

What is a License Certificate?
The License Certificate is your legal proof of purchase document that you receive after ordering new products and services from Symantec. The License Certificate typically includes Product License and Maintenance information, and identifies the new item(s) purchased along with the relevant activation codes, which are required for activating your product during installation.

What is a Version Upgrade notification?
The Version Upgrade Notification is an email that is sent to registered users and/or technical contacts with current Maintenance. The Notification lists new product versions that your organization is entitled to as a benefit of your Maintenance. It also contains information such as Notification ID and Customer Number, which are needed to complete the product version upgrade process.

Licensing Portal FAQ
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GO TO SYMANTEC’S LICENSING PORTAL

Maintenance and Renewals

Current Maintenance provides you with the right to access important deliverables and benefits for your Symantec software product. Maintenance is always purchased for a finite term and must be renewed prior to expiry for continued access to your entitlements including version upgrades, critical content updates, product updates and 24/7 technical support.

Learn more about Maintenance and How to Renew.

Version Upgrades

Enterprise customers who have perpetually licensed products with current Maintenance are entitled to avail of Software Version Upgrades for each qualified product at no extra cost. Upgrades protect your Symantec software investment and are essential to continued security protection and optimal product performance.

If you have been notified about a Version Upgrade and would like to upgrade your product, you should follow the relevant steps under the Download and Activate tabs.

Learn more about upgrading your product.

SymDiag

SymDiag is Symantec’s multi-product, multi-language diagnostic and security analysis utility designed to provide customers with self-help support for technical issues, zero day threat analysis, best practice recommendations and proactive services, as well as automated data gathering and support case submission. It also provides licensing and maintenance status for some Symantec products.

DOWNLOAD SYMDIAG

Education

Browse through hundreds of free, on-demand web-based training modules at your own pace in Symantec’s eLibrary. For more advanced learning options, learn about Symantec’s Education Services.

Get Connected

Use your SymAccount credentials to join Symantec Connect and engage with peers and experts.

Stay Secure

Visit the Symantec Security Center to stay informed and security aware.