Everything you need to hit the ground running
Customers who purchase or renew a Symantec product will receive an order fulfillment email (Customers purchasing via the Express Buying Program will also receive a License Certificate).
Software Product Customers with current Maintenance will also receive Version Upgrade Notification emails when new versions of their software products become available. Visit Software Upgrades to learn more.
It’s important that you have the relevant documentation to hand when downloading your product.
Didn’t receive an order fulfilment email? Let us know.
Many Symantec products require activation after initial purchase, renewal or upgrading to the latest version. Activation codes (sometimes referred to as “license keys”) vary by product and may take the form of a:
Follow the steps outlined below to activate your Enterprise Security or Network Protection product. Need further assistance? Refer to the licensing section of your product documentation available on Symantec’s Documentation Portal or contact Symantec Customer Care.
1. Locate your activation code: Activation codes are provided in your order fulfillment email. If your fulfillment email does not include your activation code, you can retrieve it by using your Serial Number on Symantec’s Licensing Portal (step 2).
Didn’t receive an order fulfillment email? Let us know.
2. Register your product and assign your technical contacts on Symantec’s Enterprise Security Licensing Portal
a. Log in to MySymantec.com using your previously created credentials (first time users will need to create an account). Once logged in, go to the “Licensing” tab and select “Enterprise Security (Symantec) Licensing”.
b. Locate your activation code: Once in the portal, go to the 'Get a License Key' drop-down menu and select “New and Renewal Purchase”. For Upgrades, select “Version Upgrade” and follow the on-screen instructions (view more information at Software Upgrades).
c. Register your product: Enter your Serial Number to register your license. If you would like to register multiple licenses for the same product, click the “Add button” otherwise click “Next”.
d. Your activation code will be added to your license catalogue. It will also be delivered by email. Enter the email address details of the recipients who should receive the activation code. Select “Complete Registration”
e. Assign your designated technical contacts: Register the email addresses of your designated technical contacts for Symantec Technical Support
f. Select “Complete Registration” to submit your information.
g. Your activation code will be displayed on screen under “License Key”. It will also be sent to you by email. Your updated license information can be viewed at any time by selecting “Manage My Licenses” in the “Licensing” tab.
3. Activate your product by applying the activation code within the product
Certain Symantec software products may be activated/updated by entering the Serial Number directly within the product’s admin console. To maintain ongoing visibility to your entitlements however, you are advised to register your new or updated licenses on the Symantec Licensing Portal.
These steps (including Licensing Portal registration) apply to Symantec on-premise software products only and do not apply to Symantec cloud products. Cloud products follow a separate provisioning process and in most cases do not require activation as they are provisioned directly within your online customer account. Please note that device enrollment is required for certain cloud products. For further details refer to your product documentation available on Symantec’s Documentation Portal.
1. Locate your activation code: You will find the activation code for your product on your order fulfillment email.
Didn’t receive an order fulfillment email? Let us know.
2. Register and activate your product via Symantec’s Network Protection Licensing Portal
a. Log in to MySymantec.com using your previously created account credentials (first time users will need to create an account). Once logged in, go to the “Licensing” tab and select “Network Protection (Blue Coat) Licensing”
b. To activate a new 3rd Party license, Add-On license (except Intelligence Services), or retrieve serial numbers for Virtual Appliances, you’ll be prompted to enter your activation code. For other options including Intelligence Services, you will need to select the relevant product and option on the left panel
c. Follow the on-screen instructions entering relevant codes and click “Submit”
d. Review the Symantec End User License Agreement and click “Accept” to proceed
e. You will be presented with the details of your activated license. Review all text on this page, as the information displayed here can alert you to any further steps required.
Note: In order to proceed with installation you may need to log in to the web management console for the product you have just registered.
Now that you have successfully installed your product, we’d like to introduce you to some key resources to help you manage and get the most from your Symantec investment.
Explore your technical and non-technical Customer Support resources from Symantec.
Your designated technical contact(s) will have received a Welcome email that contains information about how to get started and gain access to Maintenance benefits, including technical support resources. Your designated contact(s) will act as a liaison with Symantec technical support staff. The number of designated contacts you are entitled to appoint is based on the Maintenance offering you purchased for your product.
Visit our Support Quick Reference Guide to find out more about obtaining technical support.
Find product-specific documentation including installation and quick start guides, release notes and white papers on Symantec's Documentation Portal.
The Symantec Customer Care team responds to non-technical licensing and serialization questions related to Symantec's enterprise products. These may include license activation, software version upgrades, product access and renewals.
SymDiag is Symantec’s multi-product, multi-language diagnostic and security analysis utility designed to provide customers with self-help support for technical issues, zero day threat analysis, best practice recommendations and proactive services, as well as automated data gathering and support case submission. It also provides licensing and Maintenance status for some Symantec products.
Browse through hundreds of free, on-demand web-based training modules at your own pace in Symantec’s subscription-based eLibrary. For more advanced learning options, learn about Symantec’s Education Services.
Use your Symantec account to join Symantec Connect and engage with peers and experts.
Visit the Symantec Security Center to stay informed and security aware.