Maximize your investment with Symantec Hardware Support
Symantec’s Hardware Support options are designed to help you safeguard your network and maximize your investment. All options (Standard, Standard Plus, Advanced, Premium, Premium Plus & Software Support) include the following Maintenance benefits as standard:
24x7 telephone support
Major, minor and maintenance releases for operating system software and "software only" products
¹Guaranteed delivery options must be approved by Symantec prior to purchasing.
²Request must be validated by 1p.m. After 1p.m. hardware will arrive by 12 noon the following business day.
³Request must be validated by 1p.m. After 1p.m. hardware will arrive the next consecutive business day.
⁴Request must be validated by 1p.m. Actual hardware delivery time is not guaranteed.
⁵Faulty hardware shipped to Symantec. Upon receipt, Symantec will ship a replacement within 10 business days.
⁶Applicable to specific Network Protection "Software only" products.
Symantec has an extensive range of resources to assist you including:
Product Help – Knowledge Base articles, guides, downloads and support resources
Maintenance – Learn about how your Maintenance benefits maximize the value of your investment
Getting Started – Practical information on downloading, activating and managing your product
Training – Maximize your product competency with a range of training options
Symantec Connect – Meet and collaborate with other users to learn and share best practices
Policies – Guidelines for using Symantec products including Maintenance, Renewals, Support and End of Life
Having the right technical support plan is vital to any IT and security risk management program. Some organizations may require a more advanced level of support. For more information on premium support offerings, consulting and education services, visit Symantec Technical Services.