Licensing Information

Learn about licensing basics, license compliance and find resources to assist you

Symantec products are licensed for your use

Symantec's innovation and creativity allow us to maintain our position as one of the world's leading cyber security vendors. Symantec has invested heavily in its products through development and acquisition and has a responsibility to protect the value of its Intellectual Property (“IP”).

On this page we describe a variety of resources to assist you in understanding Symantec’s licensing and compliance requirements, and how to contact Symantec in case you need further information.

Licensing Basics

We want you to benefit from your Symantec investment, and in turn expect that you pay for the right to use or access our products and services, including Maintenance.

Symantec grants you the right to use our Software and access Maintenance through a standard or negotiated License Agreement, which includes the specific terms and conditions that govern the use of the Software and corresponding Maintenance, when available.

Unauthorized use of Symantec’s IP, whether deliberate or unintentional, constitutes non-compliance with the terms of the License Agreement.

Symantec products are licensed for your use

Your compliance obligations

Symantec recognizes that non-compliance with applicable License Agreements can happen unintentionally. However, it is your responsibility to manage your Symantec Product licenses and Maintenance on an ongoing basis, and to be compliant with all terms of the Symantec License Agreement.

We welcome contact from Customers concerning potential non-compliance and will work with you to ensure correct licensing and compliance. Should you suspect or identify instances of non-compliance, or have questions regarding the terms included in Symantec’s License Agreements, assistance can be requested by contacting License_Compliance@Symantec.com.

Symantec Compliance Policy

Understand what constitutes non-compliance: view Symantec’s Compliance Policy.

Symantec’s License Compliance Program

In accordance with the terms of the License Agreement, Symantec reserves the right to audit its Customers (a “verification”). Verification may include the appointment of an independent third party to review the Customer’s use and deployment of Symantec Software Products and Maintenance. Symantec takes misuse seriously and will proactively engage with Customers to ensure the use of the Symantec Software Product is in line with the Customer entitlements.

Once a verification has launched, it is important that Customers do not remove any installations or change any access to the Symantec Software Products. While Customers are free to continue making purchases of Symantec products, any purchases made between the commencement and conclusion of a verification will be considered for future use and not applied towards existing deployment.

Your compliance obligations

How to navigate compliance issues

Software License and Maintenance non-compliance must be corrected per Symantec’s Compliance Policy.

Over-deployed Software Licenses

In the event that a Customer over-deploys software licenses, the Customer will be required to reconcile its use of both a particular Software Product license and corresponding Maintenance as follows:

  • Purchase the appropriate quantity of new Software Product licenses at list price/MSRP, along with corresponding Maintenance for the new Software Product licenses.
  • Pay Maintenance fees back-dated to the time of the over-deployment. If the period of over-deployment cannot be identified, then a minimum of 12 months backdated Maintenance will be charged.
  • Renew existing Maintenance (current Maintenance should be co-termed with the backdated Maintenance as described above).
Under-stated or Expired Maintenance

Specific to Maintenance, Customers are expected to renew Maintenance on time and to the appropriate level to cover the aggregate Use Level for the Licensed Software.

In the event that a Customer has under-stated their Maintenance, the Customer will be required to reconcile its Maintenance as follows:

  • Purchase Maintenance for those unsupported Software Product licenses backdated to the time of the Maintenance misuse at list price/MSRP.
  • Renew current Maintenance/Support (current Maintenance should be co-termed with the backdated Maintenance as described above).
  • Symantec reserves the right to apply lapsed Maintenance fees and reinstatement costs according to Symantec’s Maintenance and renewal policies.

Customers with expired Maintenance automatically lose all entitlement to benefits until Maintenance is reinstated according to Symantec’s Maintenance and renewal policies.

Customers are reminded that Maintenance is mandatory for Symantec Software Products that require Content Updates and must be continuously renewed.

How to navigate compliance issues