Sustaining Symantec’s products and solutions
Maintenance continuously upholds and maximizes the value of your investment in Symantec products:
You must have current* Maintenance with correct quantity coverage in order to maintain your security, and to access your Maintenance benefits. If you are unsure about your coverage, you should speak to your Reseller, Account Representative, or contact Symantec Customer Care. Visit Licensing Information to learn about licensing basics, license compliance and find resources to assist you.
Symantec has a range of security, consulting, premium support and educational services to help you maximize the value of your investment Learn more.
Symantec provides a range of entry-level Maintenance offerings for its software and hardware products.
Having the right technical support plan is vital to any IT and security risk management program. Some organizations therefore may require a more advanced level of technical support than that provided by our entry-level Maintenance offerings. For more information on Symantec's premium support offerings, consulting and education services, visit Symantec Technical Services.
Cyber criminals don’t stand still in their bid to access and steal your most valuable asset – your data. Today’s digital threats are ever-evolving, more complex and difficult to uncover than ever before. Staying ahead of tomorrow’s threats isn’t optional. It’s a necessity.
From the time you first install your Symantec product, Maintenance* ensures it is constantly updated with the very latest security intelligence and technical innovation to keep your organization continuously protected from cyber-attacks.
Regardless of which Symantec product you purchase and regardless of where you choose to deploy (on-premise, in the cloud or in a virtualized environment), you must be properly licensed with current Maintenance in order to access Maintenance benefits. Learn more.
Prior to expiration, you must renew your Maintenance according to how your product is licensed and per the terms of your product’s License Agreement:
So that your organization can enjoy continued protection, optimized performance and uninterrupted access to Maintenance benefits, not to mention peace of mind, you must renew your Symantec Maintenance before it expires*, for the correct quantity of licensed product.
Learn how Maintenance helps keep you protected:
Once Maintenance expires, you automatically lose access to all of your Maintenance benefits, most importantly:
Remember, if your Maintenance expires, your organization is left vulnerable* and the path to remediation is compounded by foregoing access to Technical Support. The long-term implication of such risk can be devastating to most businesses, especially in terms of reputation and productivity.
The risk also includes financial exposure, as it costs more to buy new versions than it does to pay Maintenance; not to mention the high costs associated with a security breach.
Note that late renewals are subject to penalty and associated late renewal fees.
Symantec takes non-compliance seriously. You must be properly licensed with current Maintenance in order to access Maintenance benefits. Read the Symantec Customer Compliance Policy for more information on your compliance obligations.
Renew on time, always. Speak to your reseller or find out how to renew.
Current Maintenance is critical to sustained security, and optimal product performance. Don’t risk your investment, your security or your compliance integrity—ask yourself:
You must be properly licensed with current Maintenance in order to access Maintenance benefits. Don’t compromise your security or your compliance with expired Maintenance. Learn more.