Maintenance enables your Symantec product to constantly perform, evolve and adapt: critical security intelligence and innovative updates protect you and your investment, while round the clock technical assistance gives you peace of mind. Regardless of licensing method, access to Maintenance benefits is for a finite term. Renewing extends your entitlement term for continued access to benefits.
The Maintenance which protects your perpetual software is for a finite term (usually one year) and must be renewed to ensure continued access to your entitlements including critical content updates, Version Upgrades, product updates and technical support. Find out how to renew.
Hosted software, delivered by Symantec.cloud products, is sold via subscription for a predetermined term and must be renewed for continued access to both your service and Maintenance benefits.
Symantec on-premise and .cloud products include standard entry level maintenance offerings:
Standard entry level maintenance offering for Symantec on premise software products. Provides access to critical security content and product updates, software version upgrades and 24x7 access to Symantec's support experts.
Tip: Customers with current Maintenance will receive Version Upgrade notification emails when new versions of their product become available. Visit Getting Started page for more information on how to download, activate and manage your product and get the most from your Symantec investment.
Standard entry level maintenance included with all Symantec .cloud products. Provides 24x7 access to Symantec's cloud support experts as well as ensuring continuous critical security content and always-on access to the latest software version.
Some organizations may prefer to purchase more advanced levels of technical support:
For more information on advanced support offerings, consulting and education services, visit Symantec Technical Services.
Blue Coat support offerings please visit Support & Services.
Maintain business continuity and avoid browser warnings and unplanned expirations of your SSL certificates or other website security authentication services. Renew SSL certificates through your management console or call customer support.
Symantec Trust Center
If you purchase one product at a time.
Symantec Trust Center Enterprise Account
If you pre-purchase units for instant issue.
Symantec Managed PKI for SSL
If you manage large numbers of SSL certificates and rely on extensive management capabilities in addition to pre-purchase and instant issuance of certificates.
If any information in the Distinguished Name field has changed, you need to purchase a new certificate.
Would you like to install an SSL certificate on your server and not have to worry about renewals and expirations? If your certificate expires or if your replacement certificate is installed incorrectly, the impact to your business can be huge. With Symantec SSL Certificates, you can automate one of the most time-consuming but critical parts of SSL certificate management: the renewal process.