Renewals
For uninterrupted security protection: Renew on time, always
Why Renew?
Renewing enables your Symantec solution to constantly perform, evolve and adapt: critical security intelligence and innovative updates protect you and your investment, while round the clock technical assistance gives you peace of mind. Whether you have a software, hardware or cloud product, your renewal provides continued access to important Maintenance benefits for optimal product experience.
On-Premise Software Products
Online Services
Hardware Products
Renewal time is the ideal time to upgrade your Maintenance cover or assess the need for additional Symantec Services:
On-Premise Software Products
The Maintenance that protects your software investment is for a finite term (minimum one year) and must be renewed for continued access to your benefits.
On-time renewal provides uninterrupted access to:
- Critical security content updates from the world’s leading Global Intelligence Network*.
- Software Version Upgrades delivering cutting edge innovation at no extra cost.
- Important product updates (patches, enhancements and fixes).
- 24/7 technical support services by phone and online.
- Self-help and learning resources including MySymantec.
Why Renew?
Small Business Renewals:
Identify your upcoming renewal requirement per your Symantec renewal notification email (notification process varies by product and region) and contact your reseller to place your order.
Enterprise Renewals:
Your reseller will contact you about your upcoming renewal and will prepare the relevant renewal quotation. For certain products, you may also receive a renewal reminder email from Symantec.
Contact your reseller to place your renewal order.
Learn about Maintenance tiers and how Maintenance value is determined for perpetually licensed software products.
Once renewed you will need to update your software product in order to activate the new Maintenance term. Visit Getting Started for information about activation codes and how to activate your renewal.
How to Renew
Renewing Maintenance for your software product means ongoing access to the most up-to-date software versions for the duration of your new Maintenance term.
Did you know?
Renewal time is the ideal time to upgrade your Maintenance cover or assess the need for additional Symantec Services:
Online Services
Symantec Online Services including cloud and hosted products are sold via subscription for a predetermined term. Your subscription must be renewed for continued access to both your service and Maintenance benefits.
- Uninterrupted access to Symantec Online Services.
- Always on the latest version with instant and ongoing technology updates.
- Constant security content updates from the world’s leading Global Intelligence Network *.
- Access to 24/7 technical support by phone and online.
- Self-help and learning resources including MySymantec and Status.Symantec.com.
Why Renew?
Many of Symantec’s Online Services include an auto-renewal feature enabling uninterrupted access to your product or service. For products that do not include the auto-renew feature, you are required to place a renewal order for your new subscription term. You are reminded that if you don’t renew your subscription on time, you will no longer be able to access your service.
Automatic Renewal (“auto-renewal”):
Where the auto-renewal option is available (for those products with the relevant credit card feature), and you have elected this option, then your account will be invoiced automatically on the subscription renewal date, without any further action required by you.You may opt out of the automatic renewal option at any time by either contacting your reseller, or Symantec at customercare@symantec.com, or if available, by deselecting “opt-out” in the Online Service console. In the event that you choose to opt out of the Automatic Renewal Option, then the subscription must be renewed manually for continued access to the Symantec product or service. Opt-out information is also provided in the Service Description for your product which you can find here.
Manual Renewal:
If an auto-renewal option is not available or if you have chosen to opt out of auto-renewal, then you must contact your reseller or Symantec prior to the subscription expiry date to place a renewal order for continued access to your Symantec product or service beyond the end of the subscription term.
Note: Symantec automatically issues invoices for certain services (“auto-billing”). Auto-billing does not provide continued entitlement to your service. Similar to all manual renewals, all invoices must be settled in full, and in advance of subscription expiry.
Learn about Maintenance tiers and how Maintenance value is determined for perpetually licensed software products.
Once renewed you will need to update your software product in order to activate the new Maintenance term. Visit Getting Started for information about activation codes and how to activate your renewal.
How to Renew
Renewal time is the ideal time to upgrade your Maintenance cover or assess the need for additional Symantec Services:
Hardware Products
The Maintenance that protects and maximizes your hardware investment is for a finite term (minimum one year) and must be renewed for continued access to your benefits.
Symantec’s Hardware Support offerings are designed to protect your hardware investment. On-time renewal provides uninterrupted access to:
- 24/7 technical support services by phone and online.
- Hardware repair or replacement options with a wide range of response times.
- Major, minor and maintenance releases for Operating System (OS) software.
- Self-help and learning resources including MySymantec.
Read the Data Sheet to learn more about Symantec’s Hardware Support offerings.
Why Renew?
- Your reseller will contact you about your upcoming renewal and will prepare the relevant renewal quotation. For certain products, you may also receive a renewal reminder email from Symantec.
- Contact your reseller to place your renewal order.
How to Renew
Renewal time is the ideal time to upgrade your Maintenance cover or assess the need for additional Symantec Services:
Symantec provides a range of entry-level Maintenance offerings for its security solutions. Renewal time is the ideal time to upgrade your Maintenance cover or assess the need for additional Symantec Services.
Maintenance Offerings
Software
Essential Support: Standard entry-level Maintenance offering for Symantec’s on- premise perpetual software products. Provides access to critical security content, software version upgrades and product updates, and 24/7 access to Symantec's technical support.
Learn more about Essential Support.
Cloud Support: Standard entry-level Maintenance is included with all Symantec Online Services providing always-on access to the latest software updates, critical security content, and 24/7 technical support expertise.
Hardware
Hardware Support: A comprehensive set of entry-level Maintenance offerings that complement Symantec’s hardware products. All options provide 24/7 access to qualified technical resources, major, minor and maintenance releases of Operating System software, and hardware replacement services per the terms of the chosen option.
Learn more about Hardware Support.
Symantec Services
Premium Support: For Customers requiring a more advanced level of technical support, Symantec provides Premium Support that focuses on timely and accurate issue resolution by placing a product family expert at the center of the Customer’s tailored support experience.
Additional Services: Visit Symantec Services to learn more about Symantec’s Education, Consulting and Cyber Security Services.
See how Symantec Services can help you maximize your product offerings
Premium Support
Equip your enterprise with a single point of accountability and security expertise when and where you need it.
Cyber Security Services
Extend your team with Symantec to minimize detection and response times, reduce costs, and proactively address known and emerging threats.
Education Services
Product training through in-person, virtual, and eLearning formats.
Consulting Services
Design, optimize, and implement your security environment to create maximum protection and value from your investment.
Need more help with your renewal?
Contact Symantec's regional renewal teams:
Europe, Middle East and Africa: EMEA_renewals@symantec.com
North, Central and South America: AMS_renewals@symantec.com
Japan: JP_renewals@symantec.com
China: CN_renewals@symantec.com
Asia-Pacific: SG_renewals@symantec.com
Reinstatement
Late Renewals are subject to penalty and associated late renewal fees. View Symantec’s Maintenance Policy Handbook.
Compliance
Symantec takes non-compliance seriously. All products must be properly licensed with current Maintenance per your License or Service Agreement in order to access your product/service and Maintenance benefits. Visit Symantec’s Licensing webpage for more information on licensing and your compliance obligations.