Why Renew?
Maintenance enables your Symantec solution to constantly perform, evolve and adapt: critical security intelligence and innovative updates protect you and your investment, while round the clock technical assistance gives you peace of mind. Whether you have a software, hardware or cloud product, your renewal provides continued access to Maintenance benefits that protect and grow your investment, and enable an optimal product experience.
Symantec On-Premise Software Products
The Maintenance that protects your software investment is for a finite term (minimum one year) and must be renewed for continued access to your benefits. Find out how to renew.
Symantec Online Services
Symantec Online Services including cloud and hosted products are sold via subscription for a predetermined term. Your subscription must be renewed for continued access to both your service and Maintenance benefits.
Symantec Hardware Products
The Maintenance that protects and maximizes your hardware investment is for a finite term (minimum one year) and must be renewed for continued access to your benefits.
Need more help with your renewal?
Contact Symantec's regional renewal teams:
Europe, Middle East and Africa: EMEA_renewals@symantec.com
North, Central and South America: AMS_renewals@symantec.com
Japan: JP_renewals@symantec.com
China: CN_renewals@symantec.com
Asia-Pacific: SG_renewals@symantec.com
Know Your Maintenance Options
Symantec provides a range of entry-level Maintenance offerings for its security solutions. Renewal time is the ideal time to upgrade your Maintenance cover or assess the need for additional Symantec Services.
Reinstatement
Late renewals are subject to penalty and associated late renewal fees. View Symantec’s Maintenance Policy Handbook.
Compliance
Symantec takes non-compliance seriously. All products must be properly licensed with current Maintenance per your License or Service Agreement in order to access your product/service and Maintenance benefits. Visit Symantec’s Licensing webpage for more information on licensing and your compliance obligations.