Know Your Options: Symantec Support Services
Symantec on-premise and .cloud products include standard entry level maintenance offerings:
Standard entry level maintenance offering for Symantec on premise software products. Provides access to critical security content and product updates, software version upgrades and 24x7 access to Symantec's support experts.
Tip: Customers with current Maintenance will receive Version Upgrade notification emails when new versions of their product become available. Visit Getting Started page for more information on how to download, activate and manage your product and get the most from your Symantec investment.
Standard entry level maintenance included with all Symantec .cloud products. Provides 24x7 access to Symantec's cloud support experts as well as ensuring continuous critical security content and always-on access to the latest software version.
Some organizations may prefer to purchase more advanced levels of technical support:
- Business Critical Services
Business Critical Services extends beyond rapid break-fix technical support with proactive services and specialized support staff.
- Customer Success Services
Symantec's highest levels of responsiveness and business support with single point of contact accountability, priority access to experienced support engineers, and customization and risk management services.
For more information on advanced support offerings, consulting and education services, visit Symantec Technical Services.
Blue Coat support offerings please visit Support & Services.