Renewals

Why Renew?

On-time renewal provides uninterrupted access to:

• Critical security content updates from the world’s leading Global Intelligence Network*.
• Software Version Upgrades delivering cutting edge innovation at no extra cost.
• Important product updates (patches, enhancements and fixes).
• 24/7 technical support services by phone and online.
• Self-help and learning resources including MySymantec.

* For those Symantec Software Products that require Security Content Updates.

How to Renew

Follow the steps below or for more detailed information, consult our Renewals FAQ.

Small Business Renewals:

1. Identify your upcoming renewal requirement per your renewal notification email from Symantec (notification process varies by product and region).
2. Contact your reseller to place your order. Find a Reseller.

Enterprise Renewals:

1. Your reseller will contact you about your upcoming renewal and will prepare the relevant renewal quotation. For certain products, you may also receive a renewal reminder email from Symantec.
2. Contact your reseller to place your renewal order. Find a Reseller.
   

Learn about Maintenance tiers and how Symantec determines Maintenance value for its perpetually licensed software products.

Once renewed you will need to update your software product in order to activate the new Maintenance term. Visit Getting Started for information about activation codes and how to activate your renewal. Need help? Contact Symantec Customer Care.

Why Renew?

• Uninterrupted access to Symantec Online Services.
• Always on the latest version with instant and ongoing technology updates.
• Constant security content updates from the world’s leading Global Intelligence Network *.
• Access to 24/7 technical support by phone and online.
• Self-help and learning resources including MySymantec and Status.Symantec.com.

* For those Symantec Services that require Security Content Updates.

How to Renew

Many of Symantec’s Online Services include an auto-renewal feature enabling uninterrupted access to your product or service. For products that do not include the auto-renew feature, you are required to place a renewal order for your new subscription term. You are reminded that if you don’t renew your subscription on time, you will no longer be able to access your service.

• Automatic Renewal (“auto-renewal”):
  Where the auto-renewal option is available (for those products with the relevant credit card feature), and you have elected this option, then your account will be invoiced automatically on the subscription renewal date, without any further action required by you.
  
  You may opt out of the automatic renewal option at any time by either contacting your reseller, or Symantec at customercare@symantec.com, or if available, by deselecting “opt-out” in the Online Service console. In the event that you choose to opt out of the Automatic Renewal Option, then the subscription must be renewed manually for continued access to the Symantec product or service. Opt-out information is also provided in the Service Description for your product which you can find here.

• Manual Renewal:
  If an auto-renewal option is not available or if you have chosen to opt out of auto-renewal, then you must contact your reseller or Symantec prior to the subscription expiry date to place a renewal order for continued access to your Symantec product or service beyond the end of the subscription term.
  
  Note: Symantec automatically issues invoices for certain services (“auto-billing”). Auto-billing does not provide continued entitlement to your service. Similar to all manual renewals, all invoices must be settled in full, and in advance of subscription expiry.

If you require further assistance, visit Symantec.cloud Support or contact Symantec Customer Care.