- Uninterrupted service
- The latest version of software, instantly upgraded as part of your subscription with constant access to the latest security content updates
- Access to 24/7 technical support: live chat, phone, or email
How to Renew
Depending on the .cloud product, the majority of subscriptions are automatically renewed, thereby ensuring uninterrupted access to the service. Opt-out information is provided in the Service Description for your product which you can find here. For products that do not automatically renew, you are reminded that if you don’t renew your subscription on time, you will no longer be able to access your service.
Note: Effective 9th May 2016, Symantec has discontinued its 30 day grace period (Japan, 3rd October 2016). Symantec is taking this step to align its renewal policy with its security strategy. From this date, you must renew prior to expiry date to remain protected and avoid higher renewal costs and penalties.
Customers who renew a Symantec product will receive an order fulfilment email with a License Certificate attached. Customers with current Maintenance will also receive Version Upgrade notification emails when new versions of their product become available. Visit Getting Started page for more information on how to download, activate and manage your product and get the most from your Symantec investment.
For more information, contact:
Symantec takes non-compliance seriously. You must be properly licensed per your Service Agreement in order to access your service and maintenance benefits.