Endpoint Encryption

I'm trying to upgrade a copy of PGP Desktop by going through the process described in the PDF located here.

I created an account at https://mysupport.symantec.com/ but when I try to log in I get the following message:

"The MySupport application has encountered a program error. You can either try again or contact Symantec Technical Services"

I am directed to a variety of support resources, none of which look like I can easily contact a human aside from this one.

(Note: this is a repost of my comments in this issue which is now marked as 'resolved'.)

You can create a new account or try access with a different web browser.

If no luck, you can call here:

Customer care:
http://www.symantec.com/business/support/assistance_care.jsp

I have tried in a different web browser (just like it's 2001) and same error.

The customer care page says "Customer Care can assist with non-technical issues." This seems to be a technical issue, but I'll give it a go anyway.

OK, I called the number on the Customer Care link and explained my problem.

I was told that was a technical problem, then I was transferred to "technical support".

I explained the problem to the guy there and he asked for a "Customer Number" or "Support ID". I explained I didn't have either of those - I'm not an existing Symantec customer and I don't have a Support ID (presumably, because I can't log into MySupport).

He said this was a problem and said he'd have to transfer me back to Customer Care to get one of the above. I got disconnected at that point and don't have time to call back at the moment.

I have reset my password on my normal account to see if that did anything, but to no avail.

If time permits later I will try creating a new account.

edit: actually I just tried creating a new account in an entirely different browser. Exact same problem.

For clarity, I have tried this process in Firefox (v6 and v7), Chrome, and Internet Explorer 8. I am running Windows XP.

Pretty funny, I was reminded again about this issue because I got the newsletter, from which it appears to be impossible to unsubscribe. Is there any realistic chance anyone is actually going to be able to help me here, or am I going to just have to switch our company to using GPG and forever forget that PGP Desktop existed as a product?

May I suggest that you close all browsers and attempt to login once again with a clean session (clear cache, etc). MySupport works best with IE and Mozilla 3.0 browser.   A current support contract is needed to able to submit cases via MySupport. Were you given a case number when you contacted tech support, so I can research this issue further for you?