Endpoint Encryption

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  • 1.  Issues with PGP Desktop and RDP

    Posted Nov 29, 2011 08:11 AM

    Hi All,

    I work for Cardiff Council (In ICT) and last week we had a request to move PGP Desktop from one PC to another (as one was due to be decommissioned). This was done with ease and it seemed there were no problems.

    However we have now noticed that since installing the software we are getting problems with using RDP into the machine. We can always RDP out of the machine but not always in. It seems this can be fixed by stopping the PGP services and restarting the machine. However this is of no use as we need our users to be able to RDP in.

    Apparently there were no problems on the old machine. I have tried to update it but get the error message 'Product manifest from the PGP Corporation update server fails the integrity check. Please try again later'.

    We have PGP Desktop 9.6.3 [Build 3017] PGP SDK 3.8.3 installed.

    I don't use the software and apparently that is running fine so all I need is a fix for the RDP issue and a way I can update it.

    Thanks

    Gary



  • 2.  RE: Issues with PGP Desktop and RDP

    Posted Nov 29, 2011 08:38 AM

    Your PGP version is fairly old, and updating may take care of the problem for you.  Please see this Knowledge Base Article.  The current method for updating/upgrading is described in this PDF. 



  • 3.  RE: Issues with PGP Desktop and RDP

    Posted Jan 24, 2012 08:07 PM

    Is this sufficiently addressed, or do you maybe have further concern?