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   Hi,

   Does anyone know how to open a case at Symantec by Internet ?

   I use to open cases by phone, but the time to wait on the phone to talk to a professional takes almost an hour everytime.

   Thanks,
   Carlos Oliveira

You can start here:
http://www.symantec.com/business/support/

To be able to open a case online, I think you need a username and password to log in first.

This is the other site you'll bump into:
https://mysupport.symantec.com/

Hi Carlos,

You can open a case using the MySupport application at https://mysupport.symantec.com/  If you have not previously been set up with a MySupport account you can create your own account or call customer care to get them to do this for you. In order to open a Technical Support case you will need the SUPPORT IDENTIFIER in the electronic certificate which your company should have received when the order was completed.

Hope that helps.

Best regards,
Amanda

call symantec toll free number,

Like for asia = 0008004401457 <dail this

You will find toll free number for diffrent region at symantec website: -

http://www.symantec.com/business/support/all_products.jsp

   Mike,
 
   Thanks, i used to call Symantec Brazil to open cases, but everytime i have to wait at least 40 minutes listening to good music on hold, to talk to an especialist. That's why i asked for another way to open cases.

Thanks to all,
Carlos Oliveira