Endpoint Protection

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  • 1.  reset the symantec console id password

    Posted Jul 30, 2014 02:28 AM

    I am going to reset the password with the Resetpass.bat file but not work.

    I think 12.1 resetpass tool is different from 11.x so that it not work,but it not be available in 12.1 tool folder.

    From where i can download?



  • 2.  RE: reset the symantec console id password

    Posted Jul 30, 2014 02:32 AM

    12.x you can reset the password with forgot your password.

    https://www-secure.symantec.com/connect/articles/how-reset-symantec-endpoint-protection-manager-console-password-sep-121

    https://www-secure.symantec.com/connect/forums/reset-admin-account

    To reset a forgotten password

    1. On the management server computer, click Start > All Programs > Symantec Endpoint Protection Manager >Symantec Endpoint Protection Manager.

    2. In the Logon screen, click Forgot your password?

    Password4.JPG

    3. In the Forgot Password dialog box, type the user name for the account for which to reset the password.

    4. Click Temporary Password.



  • 3.  RE: reset the symantec console id password
    Best Answer

    Posted Jul 30, 2014 02:39 AM

    Yes both are different, 11.x reset tool not be work there.

    You can download it from here

    How to reset SEPM password in 12.1.x

    https://www-secure.symantec.com/connect/downloads/how-reset-sepm-password-121x

    Check the Harry H comment. He has pasted the reset tool in comment as text copy it and try it.

    https://www-secure.symantec.com/connect/forums/forgot-administrator-password-sepm#comment-10316771

    Incase it not be work then raise the case

    How to create a new case in MySymantec

     

    http://www.symantec.com/docs/TECH58873

    Phone numbers to contact Tech Support:

    Regional Support Telephone Numbers:

        United States: https://support.broadcom.com (407-357-7600 from outside the United States)
        Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
        United Kingdom: +44 (0) 870 606 6000

    Addition - http://www.symantec.com/support/contact_techsupp_static.jsp

     



  • 4.  RE: reset the symantec console id password

    Posted Jul 30, 2014 08:20 AM

    See here:

    https://www-secure.symantec.com/connect/forums/forgot-administrator-password-sepm#comment-10316771