recently we've update windows via control panel

after the update complete, SEPM console cant run. infact any .bat file aslo didnt execute any programs... 

i've already go thru forum and cant find best solution for my problem..

please help.

Have you try to role back windows patch ?

have you restart SEPM server after installed patch ?

what error message do you have received ?

already restart SEPM server, and didnt recieve any error massage.

it only flash (windows like cmd prompt) and nothing happen after that.

Can you post the scm-server-0.log?

this loga is located on SEPM \tomcat\logs directory

Try to repair sepm on add/remove program

2014-05-27 14:21:00.101 THREAD 1 SEVERE: ================== Server Environment ===================
2014-05-27 14:21:00.101 THREAD 1 SEVERE: os.name = Windows Server 2008 R2
2014-05-27 14:21:00.101 THREAD 1 SEVERE: os.version = 6.1
2014-05-27 14:21:00.101 THREAD 1 SEVERE: os.arch = x86
2014-05-27 14:21:00.101 THREAD 1 SEVERE: java.version = 1.6.0_24
2014-05-27 14:21:00.101 THREAD 1 SEVERE: java.vendor = Sun Microsystems Inc.
2014-05-27 14:21:00.101 THREAD 1 SEVERE: java.vm.name = Java HotSpot(TM) Server VM
2014-05-27 14:21:00.101 THREAD 1 SEVERE: java.vm.version = 19.1-b02
2014-05-27 14:21:00.101 THREAD 1 SEVERE: java.home = D:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\jre
2014-05-27 14:21:00.101 THREAD 1 SEVERE: catalina.home = D:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat
2014-05-27 14:21:00.101 THREAD 1 SEVERE: java.user = null
2014-05-27 14:21:00.101 THREAD 1 SEVERE: user.language = en
2014-05-27 14:21:00.101 THREAD 1 SEVERE: user.country = MY
2014-05-27 14:21:00.101 THREAD 1 SEVERE: scm.server.version = 12.1.671.4971
2014-05-27 14:21:06.107 THREAD 1 SEVERE: Database Schema Version = 12.1.0.3
2014-05-27 14:21:08.104 THREAD 1 SEVERE: License state = SEPE_PAID
2014-05-27 14:21:08.104 THREAD 1 SEVERE: License status on SEPM = Good
2014-05-27 14:21:08.104 THREAD 1 SEVERE: resetAgentOfflineState=true
2014-05-27 14:21:08.307 THREAD 1 SEVERE: ================== StartClientTransport ===================
2014-05-27 14:21:08.307 THREAD 1 SEVERE: [1] Initializing Tomcat ClientTransport Key for Secars...
2014-05-27 14:21:08.915 THREAD 1 SEVERE: startClientTransport>>resetAgentToOfflineState=true
2014-05-27 14:21:08.915 THREAD 1 SEVERE: startClientTransport>>start set agent offline
2014-05-27 14:21:09.602 THREAD 1 SEVERE: Schedule is started!
2014-05-27 14:21:09.758 THREAD 1 SEVERE: SEPM Service started
2014-05-27 14:22:22.626 THREAD 25 SEVERE:  in: com.sygate.scm.server.task.SecurityDataTask
java.net.UnknownHostException: securityresponse.symantec.com
    at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:195)
    at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:366)
    at java.net.Socket.connect(Socket.java:529)
    at java.net.Socket.connect(Socket.java:478)
    at sun.net.NetworkClient.doConnect(NetworkClient.java:163)
    at sun.net.www.http.HttpClient.openServer(HttpClient.java:394)
    at sun.net.www.http.HttpClient.openServer(HttpClient.java:529)
    at sun.net.www.http.HttpClient.<init>(HttpClient.java:233)
    at sun.net.www.http.HttpClient.New(HttpClient.java:306)
    at sun.net.www.http.HttpClient.New(HttpClient.java:323)
    at sun.net.www.protocol.http.HttpURLConnection.getNewHttpClient(HttpURLConnection.java:970)
    at sun.net.www.protocol.http.HttpURLConnection.plainConnect(HttpURLConnection.java:911)
    at sun.net.www.protocol.http.HttpURLConnection.connect(HttpURLConnection.java:836)
    at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1172)
    at java.net.HttpURLConnection.getResponseCode(HttpURLConnection.java:379)
    at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:762)
    at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:654)
    at com.sygate.scm.common.communicate.Communicator.getRequestInputStreamWithAuthProxy(Communicator.java:634)
    at com.sygate.scm.server.util.DownloadFile.downloadFile(DownloadFile.java:54)
    at com.sygate.scm.server.util.DownloadUtil.download(DownloadUtil.java:263)
    at com.sygate.scm.server.util.securitydata.VirusData.download(VirusData.java:236)
    at com.sygate.scm.server.util.securitydata.VirusData.loadHtmlPage(VirusData.java:121)
    at com.sygate.scm.server.task.SecurityDataTask.processVirusCats(SecurityDataTask.java:136)
    at com.sygate.scm.server.task.SecurityDataTask.execute(SecurityDataTask.java:80)
    at com.sygate.scm.server.task.MonitoredTimerTask.run(MonitoredTimerTask.java:22)
    at java.util.TimerThread.mainLoop(Timer.java:512)
    at java.util.TimerThread.run(Timer.java:462)
com.sygate.scm.common.communicate.CommunicationException: Failed to connect to securityresponse.symantec.com. Make sure the server can ping or resolve this domain. ErrorCode: 0x10020000
    at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:792)
    at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:654)
    at com.sygate.scm.common.communicate.Communicator.getRequestInputStreamWithAuthProxy(Communicator.java:634)
    at com.sygate.scm.server.util.DownloadFile.downloadFile(DownloadFile.java:54)
    at com.sygate.scm.server.util.DownloadUtil.download(DownloadUtil.java:263)
    at com.sygate.scm.server.util.securitydata.VirusData.download(VirusData.java:236)
    at com.sygate.scm.server.util.securitydata.VirusData.loadHtmlPage(VirusData.java:121)
    at com.sygate.scm.server.task.SecurityDataTask.processVirusCats(SecurityDataTask.java:136)
    at com.sygate.scm.server.task.SecurityDataTask.execute(SecurityDataTask.java:80)
    at com.sygate.scm.server.task.MonitoredTimerTask.run(MonitoredTimerTask.java:22)
    at java.util.TimerThread.mainLoop(Timer.java:512)
    at java.util.TimerThread.run(Timer.java:462)
2014-05-27 15:07:02.232 THREAD 58 SEVERE:  in: com.sygate.scm.server.statereader.av.StateHandler
java.sql.SQLException: [Sybase][ODBC Driver][SQL Anywhere]Primary key for table 'PATTERN' is not unique : Primary key value (''6D788448B7415A9C453E6E5100B6507D'')
    at ianywhere.ml.jdbcodbc.jdbc3.IIStatement.nativeExecuteUpdate(Native Method)
    at ianywhere.ml.jdbcodbc.jdbc3.IIStatement.executeUpdate(IStatement.java:541)
    at ianywhere.ml.jdbcodbc.jdbc3.IStatement.executeUpdate(IStatement.java:290)
    at org.apache.tomcat.dbcp.dbcp.DelegatingStatement.executeUpdate(DelegatingStatement.java:228)
    at org.apache.tomcat.dbcp.dbcp.DelegatingStatement.executeUpdate(DelegatingStatement.java:228)
    at com.sygate.scm.server.logreader.av.PatternTableHandler.getIndex(PatternTableHandler.java:434)
    at com.sygate.scm.server.statereader.av.StateHandler.processMoniker(StateHandler.java:444)
    at com.sygate.scm.server.statereader.av.StateHandler.process(StateHandler.java:384)
    at com.sygate.scm.server.statereader.StateHandlerWorker.processStateData(StateHandlerDispatcher.java:307)
    at com.sygate.scm.server.statereader.StateHandlerWorker.run(StateHandlerDispatcher.java:259)
    at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)
    at java.lang.Thread.run(Thread.java:662)
2014-05-27 18:02:08.916 THREAD 57 SEVERE:  in: com.sygate.scm.server.statereader.av.StateHandler
java.sql.SQLException: [Sybase][ODBC Driver][SQL Anywhere]Primary key for table 'PATTERN' is not unique : Primary key value (''65BEF1FC1BDBFB49775C40E8D3F3C58D'')
    at ianywhere.ml.jdbcodbc.jdbc3.IIStatement.nativeExecuteUpdate(Native Method)
    at ianywhere.ml.jdbcodbc.jdbc3.IIStatement.executeUpdate(IStatement.java:541)
    at ianywhere.ml.jdbcodbc.jdbc3.IStatement.executeUpdate(IStatement.java:290)
    at org.apache.tomcat.dbcp.dbcp.DelegatingStatement.executeUpdate(DelegatingStatement.java:228)
    at org.apache.tomcat.dbcp.dbcp.DelegatingStatement.executeUpdate(DelegatingStatement.java:228)
    at com.sygate.scm.server.logreader.av.PatternTableHandler.getIndex(PatternTableHandler.java:434)
    at com.sygate.scm.server.statereader.av.StateHandler.processMoniker(StateHandler.java:444)
    at com.sygate.scm.server.statereader.av.StateHandler.process(StateHandler.java:384)
    at com.sygate.scm.server.statereader.StateHandlerWorker.processStateData(StateHandlerDispatcher.java:307)
    at com.sygate.scm.server.statereader.StateHandlerWorker.run(StateHandlerDispatcher.java:259)
    at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)
    at java.lang.Thread.run(Thread.java:662)
2014-05-27 18:22:21.234 THREAD 25 SEVERE: com.sygate.scm.common.communicate.CommunicationException: Failed to connect to securityresponse.symantec.com. Make sure the server can ping or resolve this domain. ErrorCode: 0x10020000
2014-05-27 19:03:31.393 THREAD 57 SEVERE: 
java.sql.SQLException: [Sybase][ODBC Driver][SQL Anywhere]Primary key for table 'PATTERN' is not unique : Primary key value (''05FA21BA47CD6C1C77F3948FB3E5D2F5'')
    at ianywhere.ml.jdbcodbc.jdbc3.IIStatement.nativeExecuteUpdate(Native Method)
    at ianywhere.ml.jdbcodbc.jdbc3.IIStatement.executeUpdate(IStatement.java:541)
    at ianywhere.ml.jdbcodbc.jdbc3.IStatement.executeUpdate(IStatement.java:290)
    at org.apache.tomcat.dbcp.dbcp.DelegatingStatement.executeUpdate(DelegatingStatement.java:228)
    at org.apache.tomcat.dbcp.dbcp.DelegatingStatement.executeUpdate(DelegatingStatement.java:228)
    at com.sygate.scm.server.logreader.av.PatternTableHandler.getIndex(PatternTableHandler.java:364)
    at com.sygate.scm.server.statereader.av.StateHandler.process(StateHandler.java:191)
    at com.sygate.scm.server.statereader.StateHandlerWorker.processStateData(StateHandlerDispatcher.java:307)
    at com.sygate.scm.server.statereader.StateHandlerWorker.run(StateHandlerDispatcher.java:259)
    at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)
    at java.lang.Thread.run(Thread.java:662)
2014-05-27 22:22:22.199 THREAD 25 SEVERE: com.sygate.scm.common.communicate.CommunicationException: Failed to connect to securityresponse.symantec.com. Make sure the server can ping or resolve this domain. ErrorCode: 0x10020000
2014-05-28 01:07:05.625 THREAD 34 WARNING: Error during AV record processing: no associated scan start found for scan stop event
2014-05-28 01:41:46.763 THREAD 34 WARNING: Error during AV record processing: no associated scan start found for scan stop event
2014-05-28 01:55:47.283 THREAD 34 WARNING: Error during AV record processing: no associated scan start found for scan stop event
2014-05-28 02:07:49.040 THREAD 34 WARNING: Error during AV record processing: no associated scan start found for scan stop event
2014-05-28 02:08:27.759 THREAD 34 WARNING: Error during AV record processing: no associated scan start found for scan stop event
2014-05-28 02:08:27.774 THREAD 34 WARNING: Error during AV record processing: no associated scan start found for scan stop event
2014-05-28 02:12:57.657 THREAD 20 SEVERE: Broken content link detected! Skipping content: {E1A6B4FF-6873-4200-B6F6-04C13BF38CF3} Revision: 140522003 Reference Type: ObjReference ID: FA67A902D08C1859715FAAA56B747677
2014-05-28 02:14:49.619 THREAD 34 WARNING: Error during AV record processing: no associated scan start found for scan stop event
2014-05-28 02:16:09.648 THREAD 57 SEVERE:  in: com.sygate.scm.server.statereader.av.StateHandler
java.sql.SQLException: [Sybase][ODBC Driver][SQL Anywhere]Primary key for table 'PATTERN' is not unique : Primary key value (''B4F596102197572D9C6693C32E740F9A'')
    at ianywhere.ml.jdbcodbc.jdbc3.IIStatement.nativeExecuteUpdate(Native Method)
    at ianywhere.ml.jdbcodbc.jdbc3.IIStatement.executeUpdate(IStatement.java:541)
    at ianywhere.ml.jdbcodbc.jdbc3.IStatement.executeUpdate(IStatement.java:290)
    at org.apache.tomcat.dbcp.dbcp.DelegatingStatement.executeUpdate(DelegatingStatement.java:228)
    at org.apache.tomcat.dbcp.dbcp.DelegatingStatement.executeUpdate(DelegatingStatement.java:228)
    at com.sygate.scm.server.logreader.av.PatternTableHandler.getIndex(PatternTableHandler.java:434)
    at com.sygate.scm.server.statereader.av.StateHandler.processMoniker(StateHandler.java:444)
    at com.sygate.scm.server.statereader.av.StateHandler.process(StateHandler.java:384)
    at com.sygate.scm.server.statereader.StateHandlerWorker.processStateData(StateHandlerDispatcher.java:307)
    at com.sygate.scm.server.statereader.StateHandlerWorker.run(StateHandlerDispatcher.java:259)
    at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)
    at java.lang.Thread.run(Thread.java:662)
2014-05-28 02:22:21.056 THREAD 25 SEVERE: com.sygate.scm.common.communicate.CommunicationException: Failed to connect to securityresponse.symantec.com. Make sure the server can ping or resolve this domain. ErrorCode: 0x10020000
2014-05-28 02:33:30.303 THREAD 34 WARNING: Error during AV record processing: no associated scan start found for scan stop event
2014-05-28 02:39:50.587 THREAD 34 WARNING: Error during AV record processing: no associated scan start found for scan stop event
2014-05-28 03:18:32.123 THREAD 34 WARNING: Error during AV record processing: no associated scan start found for scan stop event
2014-05-28 03:18:32.341 THREAD 33 WARNING: Log table switched to: AGENT_TRAFFIC_LOG_1, old table estimated row count: 50232, to add row count in new table: 104, last switch time: 2014-05-27 13:54:23
2014-05-28 06:22:31.146 THREAD 25 SEVERE: com.sygate.scm.common.communicate.CommunicationException: Failed to connect to the server.

Make sure that the server is running and your session has not timed out.
If you can reach the server but cannot log on, make sure that you provided the correct parameters.
If you are experiencing network issues, contact your system administrator. ErrorCode: 0x80020000
2014-05-28 07:19:41.182 THREAD 57 SEVERE:  in: com.sygate.scm.server.statereader.bash.StateHandler
java.sql.SQLException: [Sybase][ODBC Driver][SQL Anywhere]Primary key for table 'PATTERN' is not unique : Primary key value (''C806B59739394AFA23F900621511010F'')
    at ianywhere.ml.jdbcodbc.jdbc3.IIStatement.nativeExecuteUpdate(Native Method)
    at ianywhere.ml.jdbcodbc.jdbc3.IIStatement.executeUpdate(IStatement.java:541)
    at ianywhere.ml.jdbcodbc.jdbc3.IStatement.executeUpdate(IStatement.java:290)
    at org.apache.tomcat.dbcp.dbcp.DelegatingStatement.executeUpdate(DelegatingStatement.java:228)
    at org.apache.tomcat.dbcp.dbcp.DelegatingStatement.executeUpdate(DelegatingStatement.java:228)
    at com.sygate.scm.server.logreader.av.PatternTableHandler.getIndex(PatternTableHandler.java:434)
    at com.sygate.scm.server.statereader.bash.StateHandler.processMoniker(StateHandler.java:224)
    at com.sygate.scm.server.statereader.bash.StateHandler.process(StateHandler.java:174)
    at com.sygate.scm.server.statereader.StateHandlerWorker.processStateData(StateHandlerDispatcher.java:307)
    at com.sygate.scm.server.statereader.StateHandlerWorker.run(StateHandlerDispatcher.java:259)
    at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)
    at java.lang.Thread.run(Thread.java:662)
2014-05-28 08:18:04.163 THREAD 34 WARNING: Log table switched to: AGENT_BEHAVIOR_LOG_1, old table estimated row count: 20018, to add row count in new table: 0, last switch time: 2014-05-27 09:17:08
2014-05-28 10:24:06.164 THREAD 25 SEVERE: com.sygate.scm.common.communicate.CommunicationException: Failed to connect to the server.

Make sure that the server is running and your session has not timed out.
If you can reach the server but cannot log on, make sure that you provided the correct parameters.
If you are experiencing network issues, contact your system administrator. ErrorCode: 0x80020000
2014-05-28 12:00:15.987 THREAD 33 WARNING: Log table switched to: AGENT_TRAFFIC_LOG_2, old table estimated row count: 50077, to add row count in new table: 325, last switch time: 2014-05-28 03:18:32

i cant repair sepm because cant find the installer, prev vendor didnt provide us the installer, and consider it lost. i've tried download but when i insert the license key, it said "serial number did not exist".

Repair the SEPM Console

How to perform a repair Symantec Endpoint Protection Manager

as you mentioning that none of the batch file is not running, you should be checking on Microsoft forum as well.

i cant find installer for sepm, and when i try to download it, it says that my license key didnt exist.

btw i find the key from 

D:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\etc\license

is it correct?

here is the attachment for server log 

Attachment(s)

scm-server-0_0.7z   2 KB 1 version

yes... its because  i try to run upgrade.bat

its also didnt execute anything

Has anything else changed besides the update?

What happens if you remove the update?

What version is this on?

i tried remove some update, such as .net 4, and other security but i stop removing after my friend said better didnot remove it manually.

that server SEP ver. is 12.1

i dunno where to check SEPM ver. since i cant open the console

here is the update list .png

should i uninstall all the 26/05/2014 update? btw its win server 2008 r2

Yes and check your SEPM worked proper or not.

Up to you, that's a lot to remove. I haven't heard of any other users with this issue. May want to contact Symantec on this one...

i found that security update KB2884256 can cause problem for some software, and unfortunately... there is no 'uninstall' button when i click this update.

also gonna try this 

http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/does-windows-provide-a-way-to-uninstall-security/b616c77d-609c-4ca1-b6f9-5f14b661166e

still searching how to uninstall KB2884256 , kinda hard to remove ><

Does SEPM services are stared in services.msc ?

I suggest you can contact to symantec support

How to create a new case in MySymantec (formerly MySupport)

OR

Regional Support Telephone Numbers:

United States: https://support.broadcom.comhttps://support.broadcom.com">https://support.broadcom.com"> (407-357-7600 from outside the United States)

Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)

United Kingdom: +44 (0) 870 606 6000

Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp

its really missing some important files hence its asking from installer during repairt, How many clients do you have? You can perform a disaster recovery and then upgrade to 12.1.4 MP1 but you need have valid serial number to download that from file connect. call the licensing team they will help you out..

all symantec service is running... except symantec network access control

For uninstall the kbase use the third party tool (revo uninstaller).

Also check the article

http://forums.petri.com/showthread.php?t=65531