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Virus removal tool

Created: 12 Aug 2012 • Updated: 18 Aug 2012 | 12 comments
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Hi Need virus removal tool.

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Ashish-Sharma's picture

Is your system infected? Symantec tools to help clear an infection

Best practices for troubleshooting viruses on a network

How to use the Load Point Analysis within the Symantec Support Tool to help locate suspicious files

Security Best Practice Recommendations

Best practices for responding to active threats on a network

Symantec Power Eraser User Guide

Thanks In Advance

Ashish Sharma

Mick2009's picture

Hi Marksh,

Can you supply more details on what threat you are facing, on what systems, and what Symantec enterprise product you are using to battle it?

"Thumbs up" to the advice, above....

With thanks and best regards,


ᗺrian's picture

For a specific virus?

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

cus000's picture

To clear Gauss? hahah

Cynical aside, we here are eager to help but kindly put more information in your request/question.

Marksh's picture

Symantec antivirus not detect any virus.

Some system are running very slow we have formate some system are working fine when we have copy user data system getting slow.I think user data are infected, so we need virus removal tool.

Mithun Sanghavi's picture


Is the SEP client installed on all the client machines with the Latest virus definitions?

Check this Thread on Symantec tools to help clear an infection

and check this site on Symantec Malware Removal Tools

If your are facing a virus issue, it is advisable to follow few important steps:

1) Make sure all these machines are Patched with ALL Latest MS security patches and service packs.

2) Make sure the machines are installed with the Latest Symantec virus definitions.

3) Disable the Autorun Feature on the machine.

Preventing a virus from using the AutoRun feature to spread itself

Later, incase of suspicious activity still happening, then follow the steps provided in the Article below:

Using Symantec Support Tool, how do we Collect the Suspicious Files and Submit the same to Symantec Security Response Team.

Check the below articles on handling infections.

Best practices for troubleshooting viruses on a network

Security Best Practice Recommendations

How to Use the Web Submission Process to Submit Suspicious Files

Security Response recommendations for Symantec Endpoint Protection settings

Hope that helps!!

Mithun Sanghavi
Associate Security Architect


Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

ᗺrian's picture

If its not detecting any viruses, you need to look at your settings.

See this thread:

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

John Q.'s picture

First, keep in mind Symantec Antivirus is not supported anymore. If you want advanced protection, I would require you to migrate to SEP 12.1.

Regarding infections, please follow these steps:

 - Ensure you have a SEP client install on all machine

 - Ensure all SEP clients are up-to-date

 - Ensure all machines are patched

 - Use PowerEraser to detect theat and remove them (

 - Use SERT to boot on a CD and clean your machine (

Please remember to mark the proper comment as SOLUTION:
 - to identify threads that do not require further assistance
 - to let other visitors know how to fix such issue

cus000's picture

Marksh.... try SEP Support tool (there's power eraser inside) as suggested by John Q..

Since normal SAV didn't manage to detect could be a new variant?

Marksh's picture

Thanks all of you

I have tried SEP tool on safe mode now not problem in Laptop not its working fine.

Mick2009's picture

Excellent news, Marksh!  Many thanks for updating this forum thread.

Now that the laptop is working, I recommend taking the time to ensure that your organization is following best security practices to keep this and the other computers safe.  (An ounce of prevention is much better than a pound of cure, when it comes to malware!)

Here is a page from Symantec's Security Response that can help:

Cheers once again!

With thanks and best regards,