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Welcome PGP Users

Created: 14 Jan 2011 • Updated: 18 Jul 2011 | 58 comments
bbram58's picture

Welcome to the PGP Desktop Forum. This is where the PGP community can interact and share ideas and best practices. This will replace the existing PGP Forum at forum.pgp.com.

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mallardduck's picture

Please split the Mac and windows forums - they are different products, with different issues, and different user communities.  Having to search through hundreds of windows issues to deal with Mac ones significantly reduces the value of the forum (or perhaps that's the point?).

mallardduck's picture

And let me just say - this is the most confusing forum setup I've seen.  There's no 'post message' or 'new thread' option - instead you have to go under create content, then choose this forum.  Very clunky UI (the PGP forums were MUCH MUCH better).

Hear4U's picture

Mallarduck,

We appreciate the comments.  We are going to seperate the product forums by OS, so it will be easier to find the associated information you're looking for.  Right now, you can use the search tool on the top right, and then filter results by "solved" or a variety of other criteria.

Additionally, I'd like to suggest taking a look at the "ScreenCast Help" videos - in the navigation bar near the "create content" button.  The screencast videos provide a few overview videos on "how to" utilize connect to its fullest.  We were recently included in a "best of the best" communities, and came in 2nd place (behind Sun, which is going bye-bye).  With that, please keep sending us your suggestions and comments - we are always looking to ensure our community is the best available for our end users.

Best,

Eric
Community Admin

check out the community at www.infoblox.com/community

Sarah Mays's picture

so which forum do i use for info on PGP WDE?

Tom Mc's picture

I would use the PGP Desktop Forum.  WDE is a component of PGP Desktop, just as NetShare and Messaging - which components are activated and available for use depends on one's license.

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Sarah Mays's picture

I know PGP Desktop contains the WDE component, but my point was that it wasnt exactly obvious in the from the forum name :)

Tom Mc's picture

Good point - maybe if components are indicated, it should include all five.

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MOV5's picture

Hello, I've seen what you posted on 24 Jan 2011 regarding the impossibility of update PGP Desktop 10.1.0 (Build 860) despite getting update notification popups. I have the same problem and I am very curious how you've solved it.

Thanks

Tom Mc's picture

I replied to your other post on this.

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Brian H. Gibb's picture

I have a Perpetual License for PGP Desktop, however, it used a no longer valid email address.  How do I go about getting (purchasing, if necessary) the new version.  I'm currently at v9.9.1.

Sorry, this probably isn't the best place to ask, but can't find my way around the new Symantec site very easily.

nhej-'s picture

You may call Sales Team at 1-800-745-6054 option 3 if you want to purchase a license for your PGP.

Cheers!
"Those who Appreciate Quality Enjoy it Responsibly"
---------------:)---------------------------

zoulas's picture

Hello, I have encrypted dome folders with no issue. The files in the folders are also encrypted (tested). I emailed one of the files to a non Netshare user and the file was not encrypted anymore, it opened with no problems. Is this normal or is there something wrong? I though that since the file is encrypted it will stay encryped no matter where you put it or send it.

Tom Mc's picture

Although NetShare encrypted files will typically remain encrypted when copied or moved to a location other than their NetShare protected folder, this will not always occur.    I'm wondering if your particular experience may be based on your email attachment being processed as transmitting the file to your computer for the attachment; when an authorized user of the NetShare protected folder opens a file from that folder, it is decrypted for use when it arrives at the user's computer.  Just a reminder: Anytime a NetShare encrypted file is opened and saved from the application to a non-NetShare protected folder, this newly saved copy will not be encrypted.

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zoulas's picture

Hello, what is the best way to do this? As far as I can see, there are two ways:

1- Create mapped drives such as h:\ (pointing to \\computer_name\share_name. Then add the H drive in pgp netshare as an encrypted srive.

2- Ad the UNC path to Net Share such as:  \\computer_name\share_name

We used option #1. Not sure if this is the best method.

UlrichW's picture

Zoulas,

Actually what you're seeing is expected behavior. Netshare protects the file on disk, but allows you to "use" it in unprotected form in any application (assuming that your key is one of the keys attached to the netshare-protected file).

When you use your email program to attach the file to an email, this counts as "using" the file - i.e., the email program sees the file in unencrypted form, meaning when the email gets sent, it's as if the file was never encrypted.

There are two ways to address this:

1. The better way is to use our email encryption product to encrypt emails. This way it doesn't matter whether the file was originally encrypted or not - the email policies will make sure that emails get correctly encrypted for their recipients.

2. A more cumbersome solution is to "blacklist" your email application in your Netshare policy. "Blacklisting" means that the application will always see encrypted data - it is excluded by Netshare from the list of applications that will see the transparently decrypted version of the file. This is more cumbersome because you will need to make sure that the recipient's key has been added to the file before attaching it. Our email product will provide more transparent protection.

JimSturtz's picture

we have a licensed copy of pgp desktop.  we get several encryted files daily and it has become a pita to have to decrytp them using the windows interface.  it s/b possible to create a batch file using some command line 'pgpdecrypt thisfile' syntax, so to speak.  how can one do this?  is the command line executable another product, or am i missing something when i read the help file on my program, if so how do i find it.  thanks.  jim

Tom Mc's picture

There is a PGP Command Line product.

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thomas_kong's picture

Hello I am having some challenges finding the URL to create an online support case but hope someone can help me out here to have my PGP Command Line license activated on a Windows 2003 server:

Below is the command I ran:
pgp --license-authorize --license-name "Authorized User" --license-organization "Authorized Company" --license-number "xxxxx-xxxx-xxxxx-xxx " --license-email "*******" --proxy-server "*******" --proxy-passphrase '*****'

Errors I got:
pgp:license authorize (2709:license authorization failed)
pgp:license authorize (3153:connection failed)

I have verified my proxy setting to be correct. Any suggestions? Thanks in advance.

mark333777's picture

I'm new to this forum and haven't found an answer on here after much searching..... so please excuse me if you've already addressed this question somewhere else (wherever that may be on the new Symantic site).

Every day when I boot my computer, I keep getting the PGP window in the bottom right popping up telling me that there is an update. I click the "More" button and nothing happens. So what am I exactly supposed to do with this? Am I doing something wrong? How do I get this necessary update to keep my encryption up to date?

Thanks in advance for any help!

Mark

CryptoViking's picture

I have the same problem as mark333777. I recently updated my PGP Desktop Home from 9.10.0 to version 10.1.0 which I downloaded from PGP Corp. back in January. Now I am also getting messages popping up that there is a new version for download, presumably version 10.2.0, but I am not able to find where to get the upgrade from. I have been spending the last hour traversing the Symantec Web pages but I have still not found their upgrade download place. I never had this problem with PGP Corp.

Can somebody please point me in the right direction.

CryptoViking

Tom Mc's picture

Please try here.

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LarsG's picture

Hello,

I am searching for the best solution to encrypt files and email them to folks to open that may not have PGP.

We have deployed PGP Desktop to 20 users. They need to share encrypted files with people that do not have PGP installed outside the company.

Is that possible? I guess I am looking something 'thin' and free (!) that can decrypt on the receiver side.

Thanks,

Lars

Tom Mc's picture

If you are a Windows user sending to another Windows user, you can encrypt the file as a Self Decrypting Archive (SDA).  This would be encryption to just a passphrase, instead of the public key encryption that we normally think of with PGP.  The recipient does not need to have PGP installed, and can just double click on the SDA to start the decryption.  However, it does require that you somehow securely transmit the passphrase for that SDA to the recipient.  This 256 bit AES encrypted file(s) will be as secure as the passphrase used.

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le_souc's picture

Hello,

I have been a regular user of PGP for over 15 years. I have just upgraded my PC to windows 7 64 bit. The version of PGP I was running doesn't work on it this version of Windows.

Is there still a PGP version which is free for home users, for basic file encryption/decryption ? and if so where can I get it ?

thanks

Bruno

Tom Mc's picture

This trialware should do it for you.  It will include some additional component usage (such as the email proxy for outgoing email) for 30 days, but then revert to the Freeware level of functioning.

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Dave@Perkins's picture

Hi,

I have a user who's HDD failed so a new build was done, but all keys have been lost.  How do i get all the keys back onto users PC so they can start sending secure email to our bank?

Thanks.

Tom Mc's picture

Although you will not be able to replace that user's private key unless it was backed up somewhere else, it is not needed for encryption to your bank; you just need to give that user the public key(s) of the bank for him/her to import to his/her keyring, and then he/she should sign them with his/her new key to mark it as valid. The bank's key(s) can be obtained from the bank, from a server the bank has placed the key(s) on, or from one of your other users exporting the key(s) from his/her keyring.

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bdmeyer's picture

User provides this error:

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px 'Courier New'}
span.s1 {text-decoration: underline ; color: #2a1bfe}

Original-Recipient: <someuser@yahoo.com>

Action: failed

Diagnostic-Code: smtp; 554 PGP Universal: Error while processing (SMTP-01124)

Remote-MTA: IP.OF.PGP.UNIVERSAL.SERVER

Server shows this:



    SMTP-01124: error handling SMTP DATA event: unknown error   Thu May 12, 2011 at 07:47:44 -04:00  
    SMTP-01124: OMessageTemplateManagerBase::find: CORBA exception: TRANSIENT (1330446338)   Thu May 12, 2011 at 07:47:44 -04:00
 

Any idea's how to better diganose, or repair this issue?

Tom Mc's picture

You are more likely to get a helpful response if you start a new topic in the PGP Universal Server forum.  A new topic can be done by clicking the Create Content button near the top of the page to select Forum Discussion.

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ABoucher's picture

Recently purchased PGP Desktop Email.  Installed version 10.1.1 for Windows using Outlook 2003 SP3.

I have two problems:

1) Even though sending key to keyserver.pgp.com is successful, when I search key on keyserver.pgp.com using my email address, it is not found.

2) Incoming emails are processed correctly, but outbound messages are not.  No popup, nothing in PGP Log.

Please help!

Tom Mc's picture

You are more likely to get a helpful response if you start a new topic - a new topic can be done by clicking the Create Content button near the top of the page to select Forum Discussion.

As to problem 1, have you received and responded to the confirmation request from the Global Directory that is sent to your email address on the key?  This is necessary for your key to be on the Global Directory.

As to problem 2, it sounds like you may be using PGP as Freeware; when doing so, the email proxy only works on incoming email.

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ABoucher's picture

Outbound emails are now being processed.  My SMTP server was using port 1025.  I changed it to standard port 25 and problem was resolved.  Does this mean that PGP Desktop cannot work with an unstandard port?

I did receive an email from Global Directory back on April 17 regarding "Approve Key Change".  I Followed the "Complete the Key Change process" link and validated everything.  Still my key cannot be found in a search on keyserver.pgp.com.  What gives?

Tom Mc's picture

You are more likely to get a helpful response if you start a new topic - a new topic can be done by clicking the Create Content button near the top of the page to select Forum Discussion.

When you consider your issue resolved, please click Mark As Solution on the most helpful response.

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Boutros4J's picture

I think Symantex's forum portal is quite confusing. How do I get direktly to a PGP Mac related forum. I read that there are (will be?) separated forums for PGP on Mac. Where?

B4J

Tom Mc's picture

You can find the forums listed aphabetically here

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raphaelsainfocon's picture

I have a Perpetual License for PGP Desktop 9.10, however, can't get the software to accept the license! How do I go about getting the new version, to can accept my Perpetual License? Is necessary purchasing again?
 

Tom Mc's picture

Please use the Create Content button near the top of the page to start a new thread/topic for this.  Please include your Operating System, whether you are trying to license PGP 9.10 or a newer version, how you are trying to enter the license, and what results from trying to do so.

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Admissions_Ivey's picture

The company I work for purchased PGP Desktop in 2008. I was added as a subkey and had the software installed on my PC. The main user (masterkey) left our company 2 years ago. I took over using the software. I am just now trying to add a another backup user. I figured out from the manual how to remove the old masterkey person and add myself as the main one. I've added my coworker as a subkey, but under her name/email does not show "PGP Global Directory Verification Key". Will this show up once she installs PGP Desktop on her PC? 

Also, how does she install PGP Desktop on her PC? Can it only be installed once with each purchase? I didn't install it initially, so I have no clue about this. Please help!

Tom Mc's picture

For your concern to have the visability and response it deserves, I'd encourage you to create a new topic/thread for it by using the Create Content button near the top of the page.

A public key is  signed by the Global Directory verification key, when it is successfully placed on the Global Directory.  Others will see this signature when the access or download the public key from the Global Directory. 

Unless, you have a multiuser license, each user of PGP will need to have their own license.

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Admissions_Ivey's picture

I have an Enterprise Edition License Seats:2 License that never expires. How do I know if it is also multiuser???

Tom Mc's picture

I'm sorry for the confusion - any license that covers more than one seat would be considered by myself to be a multi-user license.

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Lece31's picture

Hello!

I am new to PGP Desktop forum. I am writing here as I have a problem with PGP.

When I try to encrypt a file, it will not be finished. After it asks for my password it ends up in an error that I can see if I scroll up. The error is the following:

Unable to save (key has been disapled:-11495)...

The decryption works properly.

Could you please help me how to solve this problem?

I hope I am at the right place here with my problem.

Thank you..

AttachmentSize
PGPerrDoc1.docx 108.39 KB
Tom Mc's picture

For future reference, please use the Create Content button towards the top of the page to create your own topic/thread for your problems - it will make them much more visible and more likely to receive the attention they deserve.

Disabled keys cannot be encrypted to.  You can right click on the disabled key in PGP Desktop's All Keys and select Enable to make this key usable again.

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pgiblin's picture

Hi,

Having issues decrypting a file *.dat.pgp.  Somehow the output of the has changed into a different name and different extension like *.txt which should be *.dat file.   Decrypt the pgp file with an older version of PGP Desktop and it worked fine.  Is there a settings on this or a way to fix it?  Please help.

Thanks you!

Tom Mc's picture

I responded to your other post on this.  I again encourage you to use the Create Content button near the top of the page to create your own thread/topic, so that you can have the visability and greater chance of receiving the help you deserve.

When you consider your issue resolved, please click Mark As Solution on the most helpful response.

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joyma's picture

I have PGP Desktop Professional 10, bought 6 months ago. After a disk crash, I need to reinstall. Where can I download from?

Tom Mc's picture

For future reference, I'd suggest starting a new topic/thread for new concerns by using the Create Content link towards the top of the page.  This should result in your concern being more visible and more likely to receive the attention it deserves.

You should be able to use this PDF file to access your support account for the download if you currently have one.

If you don't, you may want to just download the current Trial product.  If you use your licensing infomation for it, it will function properly for you (it is a trial only if the trial licensing is used instead of a purchased license).

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joyma's picture

Thanks for the rapid reply, I'll take note of your recommendation about using "Create Content" when I want to post a question.

I can log into my support account but there's no licenses associated with my account. Even if I download the trial product, how do I get my licensing information? 

Tom Mc's picture

In that case, you need to contact Customer Care - they take care of all licensing issues.  In the mean while, you could use the trial product that is fully functioning for 30 days.

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Azizah's picture

We plan to purchase this PGP tool for our Unix production and test servers.

Basically our requirement is to encrypt the file that we are going to FTP to other company (external system) and the tool must not require any installation or any key request at the target side, possibly just to let them decrypt by paraphrase that we share with them.

Can PGP Command Line caters our needs?

Do we need to request for key from external system (the target) to setup the tool or only key setup is required at our side?

What spec should we choose if we just need basic maintenance and license for the two environments.

Can we purchase the software online?

If no, is there any sales support email that we could contact or the hotline number that we could call to request for price quotation?

Appreciate your advise.

Thanks,

Azizah

Tom Mc's picture

You can maximize the likelihood of receiving the help you need by creating new topics like this by using the Create Content link towards the top of the page to create your own topic/thread.  Since this is regarding the Command Line product, it would also be advisable to instead post in in the PGP Command Line forum.

If you want to use PGP's public key encryption, the receiving end must have PGP installed and provide you their public key to encrypt to.  However, if you are both Windows users, you can create a Self Decrypting Archive as the encryption, and the recipient can decrypt it by just knowing the passphrase you used for the encryption. 

You can find the PGP Command Line product here.

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dfinkelstein's picture

PGP Command Line can create a self-decrypting archive (SDA).  If your partner is running a supported platform (e.g. Windows), you could create an executable file that, when run, will prompt for a passphrase, and then output the decrypted contents of the archive.

--------

David Finkelstein

Symantec R&D

billy wenthworth's picture

I purchased PGP Whole Disk Encryption yesterday and installed it on a Samsung SF511.  I started encryting the whole hard drive, but it froze when I took it off power.  It would not restart when I resumed power, and the only function that would work was to decrypt.  It initiated decryping but again it froze with 5.02% remaing. Now the GUI is frozen, I am unable to stop it, I am unable to resume decryption  Some advise here would be great.

Tom Mc's picture

I just want to let others who see this know that it would probably be better to reply to your other post on this.

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billy wenthworth's picture

ok - thanks Tom.  In would be great if someone can offer some advice here, as this has me genuinely gazzumped...

Princess's picture

I have a perpetual license for  PGP Desktop Home 9.0 for Windows, purchased in March 2006.

Due to a hard disk crash i need to download the product again but the download source / link given in my sales confirmation email is not working.

Please help

Tom Mc's picture

Just for future reference, you are more likely to have your concern more widely seen and therefore more likely receiving the hellp it needs, if you use the Create Content option to start a new topic for it. 

This PDF describes the current process for downloading any PGP software you are eligible for.  If this doesn't otherwise help, you may need to contact Customer Care.

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