I want to know how can i do to delete all virus on thedesk stop, because after scan there always some virus still infected,

yes, but the virus such as : vbs.runauto, w32.chir.b@mm, trojan.gen, and suspicius.epi , still infect

Thank you i 'm try to do it,and i 'll feedback

Update your system with latest defintion and scan for clean it.

Submit the pending virus file to symantec for analysis. They can provide you the link of

Submit the virus for analysis. Symantec team will provide you the rapid release defintion against that viruses.

https://submit.symantec.com/websubmit/bcs.cgi

Run threat analysis scan and submit the report to symantec

How to run the Threat Analysis Scan in Symantec Help (SymHelp)

Incase you have find any of the suspected file in your system which is not be detect by antivirus, you can chech the result of that virus from virustotal site. You can submit virus here, it will show you the report of the company which have detect that file as a virus.

https://www.virustotal.com

If number of site detect it as avirus and symantec not be detected then you can submit it to symantec security for analysis.

https://submit.symantec.com/websubmit/gold.cgi

Symantec will provide you the ticket and will release the rapid release defintion against that virus and confirm you on email.

http://www.symantec.com/security_response/definitions/rapidrelease/

You can upload that file to clean it.

Hi all,

please i have SEPM 12.x on and sqlserver2008R2, but when i want to loggin the SEPM always error 4096 and 17806 ; also 17452,  i want can you tell me what to do, because the clients still no uodate from SEP,

Have you restarted the SEPM?

Enable SEPM debugging:

How to debug the Symantec Endpoint Protection Manager

check this articles

Event ID 4096 Java -1 error in event viewer, SEPM service will not stay in started state. "Failed to connect to server" message during login to SEPM.

Hi james and Brian,

thanks alot for showing insterest to my request

but i 'm already many times restart the SEPM but no thing change only the same error in the windos log, so currently sepm service doen't yet stoped itself,but it couldn't put the client up to date due to error17806  and 17452

Is there plenty of space on C:?

Run the symhelp tool to see what it shows:

Troubleshooting computer issues with the Symantec Help support tool

http://www.symantec.com/docs/HOWTO80839

Hi

Please download norton power eraser from the link below

https://security.symantec.com/nbrt/npe.aspx

Please connect the PC online and opne Norton Power eraser and run "Scan for risk" and also go to advanced->system scan.

If the infection still presists

Then run Symantec Endpoint Recovery Tool (SERT)

http://www.symantec.com/docs/TECH131685

For which you will require a PIN you have to contact support for that

Create an Case with Technical Support. They will provide you the Serial Number for SERT Tool.

Followers of this thread may be interested in a new white paper on how to customize SERT.  The steps it contains are powerful, though unsupported.

How to Customize Symantec Endpoint Recovery Tool (3rd Party Utility Integration)
https://www-secure.symantec.com/connect/articles/how-customize-symantec-endpoint-recovery-tool-3rd-party-utility-integration

To create a Case OR call Symantec Technical Support, check below:

How to create a new case in MySupport

http://www.symantec.com/docs/TECH58873

Regional Support Telephone Numbers:

United States: https://support.broadcom.com (407-357-7600 from outside the United States)
Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
United Kingdom: +44 (0) 870 606 6000
Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp

Hope that helps!!