Endpoint Protection

ok,newbie here.i have a problem with my SEP(v11.0) My computer broke down in febuary and only got it working in march. when i switch on my SEP,my antivirus and antispyware definations were out of date...
After clicking on liveupdate,it takes a long time,then an error message regarding that i have multiple live updates running pops out.
If i press fix,then the SEP will lag for a while then there is this: switch to-retry message.When i press switch to,my start menu pops up but does nothing.
when i press switch to again,same thing happens...
help please!

Reboot the PC and try to update..

Hi,

Please go to Task Manager -> Processes. 

You will see a process called as "luall.exe". You need to right click on that exe and click on "End process tree".

Then you can go to Start-> Run-> type "luall" click ok

Aniket

Go to http://www.symantec.com/business/security_response/definitions/download/detail.jsp?gid=savce

and downlaod

Client installations on Windows Platforms (32-bit)

20100318-040-v5i32.exe | FTP    and see if that updated the defintions

If you're using an old build (you only indicated 11.0), it's possible that you're experiencing an issue that has already been fixed.  Definitely would recommend migrating up.

It's possible too that when your computer broke down, your installation was damaged.  Try repairing the installation through Add or Remove Programs.  You may have to kill the luall.exe (or any other lu*.*) process that's running in order to get that working.

sandra

How is that SEP client configured to receive its updates: from a SEPM (managed) or from the Internet LU servers? (unmanaged)  Or, possibly, from an internal LiveUpdate server-?

If the definitions are long out of date, it will need to download the entire new set (70+ MB) so that can definitely take a long time over a slow link.

Examining the log.liveupdate file, and LIveUpdate-related messages in teh Windwos Event logs, are a very good place to start looking for teh root cause.

Thanks and best regards,

Mick
 

 
Go to Control Panel – Add or Remove Software
 

 
Symantec Endpoint Protection - Change

 
Click - Next
 

Select Modify - Next
 

 
Click Proactive Threat Protection – Select “This feature will not be available”

 
Next
 

 
Install

 
 

 

 
Click Finish

 
Check the Status of SEP
 

 
Once Proactive Threat Protection is removed, install once again. Got to Control Panel – Add or Remove Software – Symantec Endpoint Protection - Change

 
Next

 
Modify - Next

 
Select Proactive Threat Protection be selecting “This feature will be installed on local hard drive”

Next
 

Install
 

 

Finish

Do not Restart.
 

 
Check the Status of SEP client. Then restart the workstation. Log in with user “Administrator”. Check the status of SEP client
 

 
Go to Control Panel – Add or Remove Software
 

 
Symantec Endpoint Protection - Change

 
Click - Next
 

Select Modify - Next
 

 
Click Proactive Threat Protection – Select “This feature will not be available”

 
Next
 

 
Install

 
 

 

 
Click Finish

 
Check the Status of SEP
 

 
Once Proactive Threat Protection is removed, install once again. Got to Control Panel – Add or Remove Software – Symantec Endpoint Protection - Change

 
Next

 
Modify - Next

 
Select Proactive Threat Protection be selecting “This feature will be installed on local hard drive”

Next
 

Install
 

 

Finish

Do not Restart.
 

 
Check the Status of SEP client. Then restart the workstation. Log in with user “Administrator”. Check the status of SEP client
 

"

Go to

Go to http://www.symantec.com/business/security_response/definitions/download/detail.jsp?gid=savce

and downlaod

Client installations on Windows Platforms (32-bit)

20100318-040-v5i32.exe | FTP    and see if that updated the defintions"

Thx,definitely worked! Thx a lot!   >.o